Superhost Unveiled

Superhost Unveiled

By Superhost UnveiledBusinessEntrepreneurship
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Superhost Unveiled episodes

  • {Ep 30} Own it like an Owner should!
    1. So tell our listeners a little bit about yourself and your background?
    2. how did you get started in short-term vacation rentals?
    3. Tell us about your properties?   are you handy?  How important is it to be handy, and hands-on with your properties?
    4. Who are your guests?
    5. allow pets or not?
    6. Your photos are gorgeous, guessing you have these taken professionally?
    7. Tell us about your take on Hospitality?
    8. Was becoming a super host important to you from the beginning?
    9. How were your first few guest experiences?
    10. Cleaners and Laundry?
    11. Besides Airbnb are you anywhere else?  Vrbo?  Booking.com?  etc..
    12. do you use any software to help run your business?
    13. Are you completely self-managing your rentals?
    14. Have you ever thought about managing other people's properties?
    15. What are your future goals?
    16. Anything else we haven't touched on that you feel our listeners could learn from?
    17. What's the best place if someone is looking to reach out to you to do so?

      18. www.slaytheshortstay.com.


      1 hr 3 min
    18. { ep 29} A family Affair with Johnston Escapes
      1. So tell our listeners a little bit about yourself and your background?
      2. how did you get started in short-term vacation rentals?
      3. Mortgage brokers, I would think gives you an advantage just knowing the numbers inside and out, is there a lesson here for investors or someone who is looking to purchase their first STR?
      4. Tell us about your properties?  I know your second and now third properties are renovations of historic homes, was this intentional?  are you guys handy?  do you contract out all the work?
      5. Your photos are gorgeous, guessing you have these taken professionally?
      6. Tell us about your take on Hospitality?
      7. Was becoming a super host important to you from the beginning?
      8. How were your first few guest experiences?
      9. Cleaners and Laundry?
      10. Besides Airbnb are you anywhere else?  Vrbo?  Booking.com?  etc..
      11. I see you use Your Porter App for software, do you use any other software to help run your business?
      12. Are you completely self-managing your rentals?
      13. What are your future goals?
      14. Anything else we haven't touched on that you feel our listeners could learn from?
      15. What's the best place if someone is looking to reach out to you to do so?

        16. To learn more about Johnston Escapes, go to their Instagram page at https://www.instagram.com/johnston.escapes/

        1 hr
      16. {Ep 28} Ashley Class from Built.with.Class

        This episode is simply one of our best, Ashley is an amazing woman with a great story.  She does it all, she owns and manages over 25 properties, she is a third-generation general contractor, she slept on an air mattress after moving to Charlotte North Carolina until she house hacked her first property, while she BRRRR it.  She explains how she did it and so much more.

        1. So tell our listeners a little bit about yourself and your background?
        2. how did you get started in short-term vacation rentals?
        3. You own a few, manage 20 or so, and design which on the design side is how I found you on Instagram.    Are you a one-woman show?  Or do you have a team?
        4. You said you started with flipping properties, is it just like we watch on HGTV?  Is this a good strategy for someone to get into real estate?
        5. You said you house hacked, can you explain this?  Is this the best way to get into real estate in your opinion?
        6. Tell us about your take on Hospitality?
        7. Was becoming a super host important to you from the beginning?
        8. How were your first few guest experiences?
        9. In reading your reviews it was brought up that you did a great job with communication.  How do you handle guest communication?  Do you use any outside software?
        10. Cleaners and Laundry?
        11. Besides Airbnb are you anywhere else?  Vrbo?  Booking.com?  etc..
        12. Can someone direct book?
        13. Do you use software to help run your business?
        14. You self manage it do you think anyone and everyone should do this?
        15. What are your future goals?
        16. Anything else we haven't touched on that you feel our listeners could learn from?
        17. What's the best place if someone is looking to reach out to you to do so?

          18. The best place to find out more about Ashley Class is on Instagram at:  https://www.instagram.com/built.with.class/


          56 min
        18. {Ep 27} Jesi from Nerdy Retreats

          Jesi from Nerdy Retreats

          1. So tell our listeners a little bit about yourself and your background?  
          2. let's start with your name nerdy retreat?  Where or how did this come about?
          3. how did you get started in short-term vacation rentals?
          4. Explain your properties?  How many do you currently manage?
          5. I found you on Instagram and I love your photos, it really gets the user to experience who you are, and what your space is all about.  You are really about experiencing Atlanta like a local.
          6. One of your reviews states..."Amazing weekend! We were blown away by how cute and clean the space was, how helpful the hosts were, how friendly the neighbors were and how much there was to do both on location and in surrounding areas! We totally could have stayed there all day but were happy to explore as well. Sleep was great, the weather was perfect and we were so sad when it was time to go!"
          7. Jesi was an amazing, by far the best host that I’ve ever experienced. She was very kind and responded fast I felt safe at the location and it was so beautiful. These pictures don’t justify how amazing the place was down to the cleanliness and little house decorations. She had things for me to eat and snack on it was just so welcoming!! Every time I am in Atlanta this will definitely be the place I book with. I honestly did not want to leave if I could have stayed there forever I would lol overall the trip was amazing and the home was the cherry on top. Don’t even read further in the reviews because I am telling you now this is a spot that you should book. 10/10 ❤️❤️❤️
          8. Tell us about your take on Hospitality?
          9. Was becoming a super host important to you from the beginning?  You're a 9X super-host which is awesome.
          10. What are your keys to being a successful super host?
          11. How were your first few guest experiences?
          12. In reading your reviews it was brought up that you did a great job with communication.  How do you handle guest communication?  Do you use any outside software?
          13. Cleaners and Laundry?
          14. Besides Airbnb are you anywhere else?  Vrbo?  Booking.com?  etc..
          15. Can someone direct book?
          16. Do you use software to help run your business?
          17. What are your future goals?
          18. Anything else we haven't touched on that you feel our listeners could learn from?
          19. What's the best place if someone is looking to reach out to you.

            20. INSTAGRAM AT https://www.instagram.com/nerdy.retreat/

            58 min
          20. {Ep 26} Resilience with Chantal from #Tinystays

                 Chantal from #tinystays in Ontario Canada tells her amazing story coming from losing her leg in a tragic motorcycle accident to becoming a para-Olympian and competing in the Rio Olympic games in volleyball.  Never had played volleyball in her life.  She shows amazing resilience and after retiring from the Olympics, went off to school and after deciding to purchase a home to live in while going to school, she decided to rehab and live in the basement and rent out the main floor.

                 A chance meeting with a stranger in Home Depot leads to the idea of starting her Airbnb journey, and the rest is an exciting tale that leads to her now fabulous tiny homestays.  Below is our outline of what we talked about, minus all of our tangents.

            1. In your ABOUT SECTION, it states
            2. We are avid travelers and frequent Airbnb users, that have grown to fall deeply in love with the industry to eventually be able to have our own Airbnb. We have poured our hearts into our home and hope to give others the experience we wish to have.
            3. how did you get started in short-term vacation rentals?
            4. Explain your property?
            5. Tell us about your take on Hospitality?
            6. I found you on Instagram and I love your photos, it really gets the user to experience who you are, and what your space is all about.
            7. 294 reviews since 2016 and a rating of 4.94 overall, AWESOME!!
            8. One of your reviews states..."Amazing weekend! We were blown away by how cute and clean the space was, how helpful the hosts were, how friendly the neighbors were and how much there was to do both on location and in surrounding areas! We totally could have stayed there all day but were happy to explore as well. Sleep was great, the weather was perfect and we were so sad when it was time to go!"
            9. Was becoming a super host important to you from the beginning?
            10. How were your first few guest experiences?
            11. In reading your reviews it was brought up that you did a great job with communication.  How do you handle guest communication?  Do you use any outside software?
            12. Cleaners and Laundry?
            13. Besides Airbnb are you anywhere else?  Vrbo?  Booking.com?  etc..
            14. Can someone direct book?
            15. Do you use software to help run your business?
            16. You self manage it do you think anyone and everyone should do this?
            17. What are your future goals?
            18. Anything else we haven't touched on that you feel our listeners could learn from?
            19. What's the best place if someone is looking to reach out to you to do so?

              20. The best way to learn more about Chantal is to follow her on Instagram at https://www.instagram.com/tinystays_/


              1 hr 3 min
            20. {Ep 25} Go For It with Ashley from Peach State Pad's
              • Ashley talks about how it all started for her and Phillip who were dating and in their early twenty's.
              • Phillip and Ashley went to a family Christmas party and had his relative who was a real estate agent tell him about his Airbnb and said you should do this too.
              • Phillip a true entrepreneur at heart jumped on the idea, not only did he buy one, he left his job which he really wasn't happy with, and started his own construction company.
              • Ashley was all things decor and Airbnb, she went to work figuring out how to make this become successful, so successful they are 9X super host.  Her passion for the guest experience which she learned from her job at PF Chang's restaurant carried her through being an amazing host.  
              • Learn how she makes her properties unique with a push pin map, beer cap game, and a secret photo booth.
              • Learn about how she uses social media, specifically Instagram and Tik Tok to drive business for Phillips remodeling business as well as there Airbnb business.
              • We talk briefly about the "FIRE" movement, financial independence retire early, what they are focused on to get there.
              • What's next, cabin?  beach house?  The sky is the limit for these young entrepreneurs.
              • Her advice to anyone of any age listening, JUST GO FOR IT.
              • Here are all the links mentioned in the episode.

                • Etsy- https://www.etsy.com/shop/ChapiCreations

                Tiktok- @peachstatepad

                IG- @peachstatepad

                Philip's IG- @Philsremodeling

                Tiktok- @Philsremodeling

                1 hr 13 min
              • {Ep 24} Airbnb's Top 10 Amenities RIGHT NOW Plus this...

                The top 10 amenities guests want right now include:

                1. A pet-friendly space
                2. Wifi
                3. Free parking
                4. A pool
                5. A jacuzzi
                6. A kitchen
                7. Air conditioning
                8. Heating
                9. A washer
                10. TV or cable

                  11. Whether you are a single property owner managing it yourself, or a vacation rental company owner managing a bunch, it's EASY TO BE MEDIOCRE. (AVERAGE) and not even know it sometimes.

                  Recent Owners switching property managers' phone calls.  TAKEAWAYS

                  1. Communication with owners is very important.
                  2. Reviews with guests don't come automatically, one of Peters's secrets.
                  3. Guest communication seems easy but it's not.  HOSPITALITY isn't SHORT.
                  4. Growing too fast isn't smart, especially with the labor shortage we are in.  (talk about blocking dates between visiting because you can't handle the turnover.
                  5. Safety issues and taking a property over without seeing it first.
                  6. Guest Book why this is so important.
                    7. 1 hr 4 min
                  7. {Ep 23 } The Importance Of Seasonal Maintenance For your Vacation Rental
                    1. Do you have a seasonal maintenance program for your vacation rental?
                    2. After a busy summer season- many tasks are put off for the slower months- seasonal maintenance is a great time to "catch up"
                    3. Have you ever had pipes freeze? Heat not turn on? Septic backup? A sudden snowstorm and no shovel? Fall maintenance prevents frantic phone calls from guests and delivers a better experience
                    4. Fall in the White Mountains actually means winter is right around the corner - so many fall tasks help us gear up for the colder winter weather
                    5. Owners are typically from out of state, may not be home savvy so aren't always aware of what should be done- that's a PM's role is to educate and guide them to keep their property top notch
                    6. Seasonal maintenance protects your investment and is pretty non-negotiable (in our rental program)
                    7. Guests usually come from lower New England areas and do not experience the amount of snow and how cold it can get- it is important your home is prepared for them
                    8. Seasonal maintenance isn't just for owners- PM's need to do a fall cleaning of their listing, welcome books, photos, etc to stay relevant to the season
                    9. Review items on the list- as much or as little detail needed
                      10. 1 hr
                    10. {Ep 22 } Sweat the Details with Robert and Becky Barratt
                      1. Intro of Bob and Becky, tell us about yourselves and how you decided to get into Airbnb
                      2. Why Branson Missouri?
                      3. Why does Branson seem to have a lot of large properties, sleeping as much as 25 per house?
                      4. Tell us about the property?
                      5. Leading into your first guest, can you tell our listeners what you both did, did you divide the tasks?
                      6. decor?
                      7. linens?
                      8. software?
                      9. OTAs?
                      10. amenities?
                      11. Becky, I know that you are cleaning it, how is that going?  Is the plan to transition to someone else, if yes, at what point do you think this will happen?
                      12. What has been the biggest challenge?
                      13. What has been the biggest reward?
                      14. IT seems like Branson has a good handle on tourism and keeping the locals separate if that makes sense. is that true?
                      15. Are there any regulations that you needed to deal with leading into your launch?
                      16. I remember when I first started becoming a Superhost was goal #1 after getting 5-star reviews, do you guys think about this at all?
                      17. Have you had any problem guests, or challenges with guests yet?
                      18. If you were to start all over would you make any changes to any part of the process?
                      19. If you were talking to someone who was thinking about doing this, what would you tell them?
                      20. What is next for you guys?  Any big goals?
                      21. How can someone listening get in touch with you if they wanted to, or follow along in your journey?
                        22. 1 hr 6 min
                      22. {Ep 21} Stephanie Wildoner From Cleaner to Entrepreneur

                             Stephanie tells her story about starting as a cleaner while caring for her husband who was battling Lou Gehrigs disease, becoming a single mom and having the pressure of caring for three young kids on her own.  

                        • She then starts and grows her own cleaning company.
                        • She talks about chasing the big guy in town who managed many properties and getting her foot in the door by putting flyers on his houses.
                        • She talks about getting her real estate license, brokerage license.
                        • Branching out into managing properties
                        • How she focuses on 3 booking avenues, Airbnb, VRBO, and direct bookings.
                        • Getting really big, over 100 clients at her peak
                        • Burnout is real and can be a problem if not addressed
                        • How introverts need interaction too.
                        • What the pandemic did to her company
                        • How it all starts with cleaning and communication
                        • Why google isn't the answer for guests, its YOU!
                        • She shares her goals and why they change constantly
                        • The current very tense climate of Short Term Rentals

                          •      This is a wonderful episode, we hope you like it.

                          1 hr 1 min

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