In this episode of The IADS Retail Park 🎙️, Maya welcomes back Dr. Christopher Knee to decode the supply chain transformation happening in department stores and global retail. Drawing on lessons from the pandemic, this conversation examines how fulfilment from stores, dark stores🏬, advanced returns processes, and new inventory strategies are turning logistics into a frontline customer issue.

Discover why models like “click-and-mortar,” hybrid showrooms, and digital inventory management are changing what it means to run a resilient retail business. Are just-in-time models out? Is “just-in-case” the new normal? And how are tech and logistics now driving the in-store experience as much as product or design?📖 Read the full exclusive here: Rethinking the retail supply chain: From the customer viewpoint

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