Tracking down the root causes of chargebacks can lead you to strange places. Sometimes, the reason code or the cardholder’s stated explanation will point you to an obvious cause, but it’s often the case that the true source of the cardholder’s dissatisfaction is someplace you didn’t expect to find it. In fact, the root cause of a chargeback doesn’t always fall under your immediate sphere of control. Issues can spring up at any point in the supply chain, impacting the quality or function of your product and causing your end customers to feel cheated or misled.

In a retail business, whoever manages the supply chain—whether that’s the sole proprietor in a small business or a dedicated role in a larger organization—needs to be involved in the planning and execution of your chargeback defense strategies. Ideally, the supply chain manager should be monitoring chargebacks companywide, so that they can leverage their knowledge of the vendors and processes in your supply chain to connect the logical dots between supply chain issues and customer chargebacks.

Full Text:
https://www.chargebackgurus.com/blog/supply-chain-chargeback-management

©Chargeback Gurus 2020
Production: Tyler DeLarm
Narration: Sarah Rife