May 25, 2026

Supply Chain Variation

16 minutes

Supply variation reduction plays a critical role in helping healthcare organizations improve efficiency, lower costs, and support high quality patient care. Our host Shannon Hale speaks with Marcy Maddox, Executive Director of Supply Chain at University of Missouri Healthcare, about building clinician buy in, sustaining long term improvement, and creating a culture that embraces collaboration and continuous learning.

Guest Speaker:

Marcy Maddox, MHA

Executive Director of Supply Chain

University of Missouri Healthcare

Host:

Shannon Hale, MHA, RN, CPHQ

Senior Program Director, Performance Improvement Programs

Vizient

Show Notes:

[1:55] Key lessons learned about clinician engagement and organizational alignment

[3:22] How leadership support and physician champions helped drive progress

[4:31] Why early wins encouraged more clinician participation

[5:27] Strategies for organizing work and using data to support decisions

[6:26] The importance of monitoring progress and maintaining accountability

[8:07] How teams evaluate variation while prioritizing patient care

[8:44] Marcy shares how past challenges helped shape future success

[10:05] Ways leaders can create safe environments for collaboration and growth

[11:21] The role leadership plays in shaping organizational culture

[12:11] How supply chain work ultimately supports patient outcomes

[13:00] Practical guidance for teams starting their variation reduction journey

[14:53] What sustainable success looks like for variation reduction efforts

Links | Resources:
Contacting Knowledge on the Go: [email protected]

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By Vizient Performance Improvement Collaborative

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