In this episode of Interlinks, I’m joined once again by Lisa Anderson, President of LMA Consulting Group and one of North America’s foremost supply chain advisors. Lisa brings deep expertise across ERP systems, SIOP processes, and manufacturing transformation, and is widely recognized for her work helping manufacturers and distributors modernize operations and enhance customer responsiveness. With her pragmatic approach and clear-sighted industry perspective, Lisa is a valuable voice on how emerging technologies—particularly AI—are reshaping the operational landscape.

Our conversation explores the strategic imperative of supply chain visibility in today’s turbulent business environment, with a focus on how AI tools can deliver actionable insights. We discuss the foundational systems—such as ERP, MES, and CRM—that enable AI to function effectively, and how organizations of different sizes can adopt and scale visibility solutions. A key theme is the need to balance innovation with discipline: while large enterprises may have scale and systems, smaller firms often outperform through agility, experimentation, and faster decision-making cycles. Lisa also offers practical guidance on pilot projects, process transformation, and the role of human judgment in ensuring AI delivers real business value.

Zooming out, the episode situates AI-powered visibility within the broader context of global supply chain transformation. As manufacturing and logistics networks become increasingly digitized and dynamic, visibility is no longer a luxury but a necessity. AI has the potential to move firms from reactive to predictive operating models, enabling smarter allocation of resources, faster customer response, and more resilient planning. But Lisa is clear: technology alone is not enough. The winners will be those who embed these tools within disciplined processes and informed decision-making cultures—where strategic intent meets operational execution.

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