In this engaging podcast, Kat Olsheske, Head of Support and Success at Knack, shares her incredible journey from hospitality to customer support leadership, emphasizing the importance of bringing your personal experiences to work and finding a balance between adventure and stability. Kat's story underscores the profound impact of personal struggles on professional interactions, highlighting the need for empathy and understanding in leadership. Kat's inspiring narrative reinforces the significance of not making assumptions about others, as everyone faces unseen battles. Her transformation into an empathetic leader urges understanding team members on a personal level and providing a supportive environment. Additionally, Kat advocates for finding healthy outlets to manage stress, promoting better connections with both your team and the customers you serve.

Discover how personal stories and genuine connections transform customer support culture in this podcast episode. Join host Olga as she converses with Matthew Caron, VP of Customer Support at OpenTable. Matthew's journey, influenced by profound experiences, unveils the power of vulnerability and relationships in leadership. Learn how embracing mistakes, fostering openness, investing in relationships, and being authentic can create a culture of growth and collaboration. Tune in for insights that inspire exceptional team performance and innovation.