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In this episode, Sue and Julia Green discuss Access Community Health Center’s successful efforts to retain, develop, and recruit medical support staff. Julia discusses the adoptions of the TeamSTEPPS framework for improving communication and teamwork. They also talk about the importance of behavioral-based interviewing, onboarding, and career pathways in retaining and developing staff. Julia shares the positive impact these strategies have had on their organization, including increased staff engagement, improved patient care, growth, and higher retention rates.

• Implementing the TeamSTEPPS framework can improve communication and teamwork in healthcare organizations.
• Behavioral-based interviewing can help identify candidates who are a good fit for the organization's culture and values.
• Investing in onboarding and career pathways can improve staff retention and development.
• Creating a culture of feedback and open communication can enhance employee engagement and satisfaction.
• TeamSTEPPS 3.0 Resources:  https://www.ahrq.gov/teamstepps-program/curriculum/index.html

Capstone helps rural hospitals be the provider- and employer-of-choice to keep care local and margins strong. Learn more via a complimentary consultation call. Schedule at:  CapstoneLeadership.net/Contact-Us

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