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Supporting Your Agents With AI - Scott Baker - Conversations That Matter - Episode #34
This week’s guest has 13 years of experience designing, deploying, and managing enterprise software solutions. Scott Baker is a Senior Analyst at Opus Research. Scott joins host Randy Ksar at the Five9 CX Summit for an extended interview! Scott shares his insights on how call centers can best implement AI to set their agents up for success.
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This week’s guest has 13 years of experience designing, deploying, and managing enterprise software solutions. Scott Baker is a Senior Analyst at Opus Research. Scott joins host Randy Ksar at the Five9 CX Summit for an extended interview! Scott shares his insights on how call centers can best implement AI to set their agents up for success.