Surfacing

In this episode, Andy and Lisa review the management maxims Lisa laid out in her 2010 e-book The Digital Deca: 10 Management Truths for the Web Age. In this episode, they talk about truths one and two: "Your Web presence is the digital manifestation of your organization;" and "In a digitally transforming business environment, bold leadership is vital."

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In this episode of Surfacing, Lisa and Andy talk with Amy Heymans. Amy serves as Chief Design officer of United Healthcare. Amy is a designer, futurist, visionary, and innovator focused on collaboratively designing a better future. She talks about her career path and the importance of being human-centered as a leader and designer.

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In this episode of Surfacing, Lisa Welchman and Andy Vitale talk to Jaryn Miller. Jaryn leads Service Design at Headspace and is the Co-founder of Oakland Reparations. In this rich conversation, Jaryn discusses mindfulness, his vocational journey, and how adopting an inclusive approach to service design is a win for every human being.

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In this episode, hosts Lisa Welchman and Andy Vital speak to Jose Coronado. Jose is the global head of design operations for JP Morgan and spoke about the career path to his current role. He also spoke about the maturity of design ops in the workplace and how Jose tries to avoid an "exclusion by design" dynamic when establishing recruitment and onboarding processes. Jose also spoke about the myth of the lone superstar designer and the importance of team collaboration.

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In this episode, co-hosts Lisa Welchman and Andy Vitale have a conversation about diversity, equity, and inclusion. They speak about what the terms mean and how the dynamics of D.E.I. play out for them professionally and as colleagues.

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In this episode of Surfacing, co-hosts Lisa and Andy speak with Alex Edmans. Alex is a professor of Finance at London Business School and serves as Mercers School Memorial Professor of Business at Gresham College. Alex talks about his "pie-conomics" framework detailed in his book Grow the Pie. He also explains how organizations can make a business case for sustainability and accountability and offers suggestions on how anyone can make a positive difference at any level of an organization.

About Alex Edmans

Alex Edmans is Professor of Finance at London Business School. Alex has a PhD from MIT as a Fulbright Scholar, and was previously a tenured professor at Wharton and an investment banker at Morgan Stanley. Alex has spoken at the World Economic Forum in Davos, testified in the UK Parliament, and given the TED talk "What to Trust in a Post-Truth World" and the TEDx talk "The Social Responsibility of Business" with a combined 2.4 million views. He serves as Mercers School Memorial Professor of Business at Gresham College, giving a four-year programme of lectures to the public, and on Royal London Asset Management's Responsible Investment Advisory Committee. Alex's book, "Grow the Pie: How Great Companies Deliver Both Purpose and Profit", was featured in the Financial Times list of Business Books of the Year for 2020, and he is a co-author of "Principles of Corporate Finance" (with Brealey, Myers, and Allen) for the 14th edition to be published in April 2022. He was named Professor of the Year by Poets & Quants in 2021.

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Welcome to Surfacing. This episode co-hosts Lisa Welchman and Andy Vitale speak to design leader Aaron Irizarry. Aaron talks about music, his design journey, and his steps to create team environments that create space for the whole person. Andy asked Aaron about building and implementing design systems, and Lisa asked Aaron to talk about how he ensures that being authentic at work is available for every worker. Finally, Aaron gives us tips on how to make the best vegan tacos.

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In this episode, co-hosts Lisa Welchman and Andy Vitale speak about leading a digital team. They focus on the interdisciplinary nature of digital teams and the challenges of leading large groups with diverse skillsets. They also talk about the leadership challenges between so-called digital-first organizations and organizations transforming with digital technologies. Finally, they consider how a new generation of digital leaders can use their skills and intuition to turn the tides of digital development in a more positive direction.

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In this episode of Surfacing, Andy and Lisa talk to IT and Product management executive Diana Caplinger. Diana offers her perspective on aligning for success when creating personalized experiences for customers. And she also gives tips for increasing alignment with management peers, connecting organizational silos, and putting in place the checks and balances required to ensure an effective and safe customer experience.

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Katherine Benjamin serves as the Deputy Chief Technology Officer for Digital Services, in the New York City Mayor's Office of the CTO. She has worked in Canada, the UK and Malawi.

Previously, Katherine was the Vice President of Service Design at Ayogo, a company twice recognized globally as one of the top 100 most innovative digital health companies. Her experience in public sector digital transformation includes conceptualizing and launching the Ontario Digital Service's rapid prototyping and user research labs, and working on the NHS.UK Alpha inception team, a small group tasked with setting the vision for modernizing Europe's largest health care website. As an adjunct professor, Katherine leads curriculum development in government and healthcare service design, and teaches and supervises undergraduate and masters students at Emily Carr University of Art + Design in Vancouver, Canada.

Katherine has a Master of Science in Health, Community and Development from the London School of Economics and Political Science (London, UK), and completed her undergraduate degree in Human Kinetics at the University of British Columbia (Vancouver, Canada). She was a Canadian National Millennium Scholarship laureate, and United States Collegiate Ski & Snowboard Association three-time All-American Athlete in alpine skiing.

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