Resolving conflict and other complex problems demands that we push beyond the familiar options and explore new territory. But leaving the familiar behind is uncomfortable and sometimes unpleasant. Even so, staying in the “groan zone” and doing the important work there leads to better results.

Show notes

View the conflict groan zone graphic

Sam Kaner's book

Requesting a break to cool down

On walking and creative problem solving

Conversational sh**ty first drafts