This episode covers the important issue of patient safety. Matthew Taylor talks to campaigner Susanna Stanford about how a traumatic personal experience of the health service changed her. It led her to use what happened to talk with clinicians and medical students about the patient perspective when things might go wrong. She has used her experience positively to encourage a more open culture in the health service where clinicians can support one another to help prevent errors, and to deal with them better when they occur.

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