This is a video episode which you can watch here.

Takeaways

• Feinman transitioned from Bloomingdale's to Goodwill for a mission-driven role.
• Goodwill's technology was outdated, requiring significant upgrades.
• AI has transformed Goodwill's e-commerce operations, increasing efficiency.
• The demographic of Goodwill shoppers has shifted towards younger consumers.
• Goodwill uses data analytics to optimize store locations for donations and sales.
• E-commerce sales at Goodwill have increased by 25% year-over-year.
• The return rate for Goodwill's e-commerce is impressively low at 0.26%.
• Michael emphasizes the importance of testing new technologies before full implementation.
• Goodwill is exploring international shipping to expand its market.
• Leadership and innovation are crucial for adapting to retail challenges.

Chapters

00:00 This Week in Research: New Reports and Data

01:37 Feinman's Journey in Retail

04:05 Technology Roadmap at Goodwill

08:36 E-Commerce Strategy and Operations

12:19 The Future of E-Commerce and AI Innovations

18:25 Challenges and Opportunities in Retail Technology

25:00 Consumer Behavior and Returns Management

30:48 Innovation and Leadership in Retail

37:15 Conclusion and Future Outlook

This is a video podcast episode, which you can watch here. 

Read Coresight Research reports on sustainability and AI in retail. 

Visit the Retail Technology Hub to explore reports, data and competitive landscapes on technology.