Evolution of retail technology from typewriters to AI
Impact of AI and automation on pharmacy operations
The role of pharmacists in patient care and diagnostics
The significance of store experience and customer engagement
Future trends: longevity, personalized medicine, and digital health00:00 Introduction to Steve Perlowski and NACDS
00:31 Historical perspective: retail tech in 1988
01:01 From typewriters to mail correspondence
01:15 Early retail data collection methods
02:34 Impact of internet, cloud, and AI on retail
03:22 Prioritization of pharmacy tech investments
04:12 Transformations in pharmacy customer experience
05:26 Automation and AI in pharmacy operations
07:05 Centralized pharmacy fulfillment and robotics
08:42 Pharmacy's role in healthcare and longevity
09:40 Implications of extended lifespans and biotech advances
12:23 Misunderstandings about pharmacy and healthcare
13:50 The complexity of prescription fulfillment and insurance
17:47 Technological improvements in prescription accuracy
19:02 AI and computer vision in medication dispensing
20:06 GLP1s and the broader store health story
24:37 Emergence of new health categories and merchandising
27:24 Creating experiences and merchandising by life stage
32:22 The evolving role of pharmacists and in-store health services
39:11 Challenges facing pharmacy location sustainability
41:27 Tech industry disconnect and opportunities in retail
44:57 AI build vs. buy and organizational ownership
45:41 Data privacy, HIPAA, and AI regulation
47:06 Lightning round: personal preferences and insights