One of the hardest parts of running a business isn't knowing that something isn't working.
It's figuring out what's actually causing the problem.
You might think you need more leads, better marketing, stronger systems, a new website, or another person on your team—but how do you know that's where the real gap is?
As online business has become easier to start, we've gotten incredibly good at figuring things out as we go. We learn enough marketing to get visible, enough technology to build our systems, enough sales to land clients, and enough of everything else to keep moving.
But learning enough to keep moving isn't the same as understanding how all the pieces of a business fit together.
And those knowledge gaps don't automatically disappear as your business grows.
In this episode of the Sustainable Foundations Podcast, we're talking about why going back to basics isn't just for new business owners. In fact, seven- and eight-figure business owners are still being coached through foundational business questions—and I think there's a reason for that.
We're looking at how gaps in our business knowledge affect the decisions we make, the people we hire, and even the way we serve our own clients.
In this episode, we're talking about:
- Why business owners at every stage benefit from going back to basics
- How online business made entrepreneurship more accessible while removing some of the traditional checkpoints of starting a business
- Why knowing how to do something isn't the same as having expertise in it
- How the way we learn business can create gaps we don't realize we have
- Why no coach, consultant, or service provider can be the expert in every area of business
- What business owners need to understand before hiring an expert
- Why B2B service providers should know what sits upstream and downstream from their work
- What spending more than $30,000 hiring the wrong people taught me about understanding what my business actually needs
- How to use ChatGPT to investigate a business problem instead of immediately jumping to a solution
- How AI can help close knowledge gaps when you're not financially ready to hire an expert
- Why sustainable business growth requires understanding the whole without becoming an expert in every piece
Coming Soon: The Sustainable Foundations Roadmap
You don't need to become an expert in marketing, sales, branding, finance, operations, technology, legal, and every other part of running a business.
But as the business owner, you do need enough understanding to know what the pieces are, how they connect, where your gaps may be, and who can help you fill them.
That's why I'm creating the Sustainable Foundations Roadmap.
It will help you see the major areas of a sustainable business, how they work together, what sits upstream and downstream, and the types of experts who can help you with each piece.
And if you're a B2B service provider, it will also help you better understand where your expertise fits into your client's larger business—what should ideally happen before they work with you and where they may need support after your work is complete.
Want the Sustainable Foundations Roadmap when it's ready? Drop your email here and I'll send it to you as soon as it's available.
Because sustainable growth isn't about finally knowing everything.
It's about knowing your business well enough to recognize what you don't know—and what to do about it.
Try This With ChatGPT: Find the Gap Before You Fix It
In this episode, I talked about using AI differently—not just to give you an answer, but to help you understand your business and uncover what you don't know yet.
Here are the prompts I mentioned so you can try it with your own business.
Prompt 1: Help me identify the actual gap
Use this when you know what you're experiencing but aren't sure you've correctly identified the problem:
I believe I need more leads, but I don't know enough about lead generation to know where the actual gap is. Don't give me solutions yet. Ask me questions one at a time to help me understand how people currently discover my business, how they become a lead, what lead sources I have, what I'm tracking, and where there may be a gap. If I don't know something you're asking me, explain why that information matters so I can learn as we go.
You can replace “I need more leads” with whatever you're currently experiencing in your business and ask ChatGPT to help you investigate before jumping to a solution.
Prompt 2: Teach me what I don't know yet
Once you've identified a likely gap, use this if you're not ready or able to hire an expert yet:
Based on our conversation, it looks like I have a knowledge gap around [AREA]. I can't afford to hire an expert in this area right now, so I want to understand it well enough to make progress responsibly on my own. Teach me the fundamentals of [AREA] as they apply to a service-based business. Don't assume I know the terminology. Help me understand what should be in place, what I should be tracking or paying attention to, and what I can realistically work on myself at this stage. Ask me questions about my business as we go so I can apply what I'm learning instead of giving me a generic plan.
And don't worry about getting the prompt perfect.
Chat with it.
Ask:
What does that mean?
Why does that matter?
Can you give me an example for my type of business?
How would I know if this is working?
What am I not considering?
Is this something I can reasonably learn to do right now, or is this an area where deeper expertise matters?
The goal isn't to have AI become your marketer, accountant, operations consultant, copywriter, or whatever else you've discovered you need.
It's to help you close enough of the knowledge gap to understand what you're looking at, make progress where you can, and make a much more informed decision when you're ready to hire an expert.
Connect with Ashleigh
If this episode has you thinking about the gaps in your own business, come find me on Instagram and tell me what you're uncovering. I'd love to continue the conversation with you there.@sustainable_foundations.
And if you’re ready to take a closer look at the foundations of your own business, you can find resources and ways to work with me at www.ashleighfoy.com.
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*** AI was used as a thought partner in developing this episode—helping me organize and pressure-test my ideas, identify connections across my own stories and experiences, and shape the final episode structure. The beliefs, experiences, stories, and conclusions shared here are my own.