In this episode of the Sustainable Hospitality Podcast, we welcome Sarah Dandashy, a true hospitality trailblazer. With over 18 years of luxury hotel experience and an impressive background as an award-winning concierge, Sarah has transformed her passion for hospitality into a multimedia empire.

From her early days at the concierge desk to her current role as the founder of Ask a Concierge, a multi-platform social media brand with over 250,000 followers, Sarah shares her incredible journey of combining her love for hospitality with her expertise in film and television.

Key Takeaways:

-       How she fell into hospitality and turned it into a thriving career

-       The world of luxury travel, revealing the latest trends

-       The growing importance of sustainability and how a concierges can play a vital role in promoting eco-friendly practices and guiding guests towards more sustainable choices, without compromising on the overall experience

-       Crafting magical moments for guests to navigating the ever-evolving landscape of the hospitality industry

-       Becoming a member of the prestigious Les Clefs d'Or and a winner of the esteemed "Best Young Concierge" award

Join us as we uncover the secrets behind Sarah's success and discover how the philosophy of a concierge can be applied to any role, any organization, and any aspect of life. Get ready to be captivated by the magic of hospitality and learn how to create unforgettable experiences that will leave a lasting impact on your guests and your career.

Quote:  “A good concierge is only as good as their connections.”

Show Notes:

Buy Sarah’s book: Hospitality from WIthin

Visit her website: www.AskaConcierge.tv

Join to follow her journey:
https://www.instagram.com/askaconcierge/
https://www.facebook.com/AskAConcierge/
https://twitter.com/AskAConcierge/
https://www.youtube.com/c/AskAConciergeTV

#SustainableHospitality, #LuxuryTravel, #ConciergeMindset, #HospitalityIndustry, #Guest Experience, #SustainableTourism, #LesClefsdOr, #HospitalityExcellence, #CareerAdvice, #HotelTrends #SustainableLiving #GreenHospitality #TravelTips #HospitalityLeadership, #CustomerService, #LuxuryLifestyle, #TravelInspo, #HospitalityProfessionals, #SarahDandashy, #AskaConcierge, #MultimediaMogul, #SustainableChoices, #EcoConsciousTravel, #MagicalMoments, #HospitalityCommunity, #CareerGrowth, #ServiceExcellence #ResponsibleLuxury, #BleisureTravel, #SustainabilityPodcast

In this episode of the Sustainable Hospitality Podcast, we sit down with Meredith Marine, the visionary founder and CEO of Vegan Hospitality, to discuss the growing importance of catering to vegan guests in the hospitality industry. As the demand for plant-based options continues to rise, Meredith shares her insights on how hotels and restaurants can seamlessly integrate vegan offerings into their menus and create a more inclusive dining experience for all guests.

Meredith's unique background in social work and community organizing has given her a keen understanding of the challenges faced by vegan travelers and the importance of accessibility in the hospitality sector. She discusses her motivations for starting Vegan Hospitality, the world's largest professional vegan consultant network, and how her company is helping businesses navigate the transition to vegan-friendly practices.

Throughout the episode, Meredith shares practical tips and strategies for implementing vegan options, from menu engineering and staff training to marketing and guest satisfaction. She also delves into the intersection of veganism and sustainability, explaining how plant-based dining can help reduce environmental impact and contribute to a more sustainable future for the hospitality industry.

Whether you're a hotel owner, restaurateur, or simply passionate about creating a more inclusive and sustainable hospitality experience, this episode is a must-listen. Join us as we explore the exciting world of vegan hospitality with Meredith Marin and discover how embracing plant-based options can revolutionize your business and delight your guests.

Tune in now and learn how you can start serving ALL your guests with the help of Vegan Hospitality!

 Quote: “The biggest mistake I see companies make is assuming there’s no demand for vegan options because they are not getting requests.”

Show Notes:

www.veganhospitality.com

https://www.linkedin.com/build-relation/newsletter-follow?entityUrn=7065991663868948481 

Check out some of Vegan Hospitality’s clients: 

Bucuti & Tara Beach Resort - Caribbean’s first carbon neutral resort, and made it to TripAdvisor’s 2024 top 25 hotels in the world list. They have electronic menus and the guest just needs to click Vegan to access all of the vegan options on the ipad menu. 

Boardwalk Boutique Hotel - They have a “Do Good” program that encourages guests to participate in sustainability and animal welfare initiatives - they make it easy for guests to compost their in-room food waste. They connect guests with local animal sanctuaries for donations and volunteering.

Manchebo Beach Resort & Spa - They have a full vegan menu, with innovative dishes, such as lychee ceviche, crispy tofu and truffle risotto, grilled vegan fish filet, spicy buffalo cauliflower wings, and several vegan desserts including a Caribbean snickers bar. Their staff is also extremely knowledgeable and welcome toward vegan guests, as we can see from the reviews they receive.

#foodjustice, #aruba, #veganlifestyle, #deforestation, #climatechange, #inclusivity, #esg,

#consumerdemand, #consumerpreferences, #guestexpereince, #professionaldevelopment

#guest satisfaction #stafftraining, #caribbeanvacations

In this captivating episode of the Sustainable Hospitality Podcast, host Amy Wald sits down with Toni Stoeckl, the visionary Chief Marketing Officer of 1 Hotels, to uncover the secrets behind crafting an unforgettable, eco-friendly luxury experience and targeted marketing efforts.

Toni shares his journey from disruptive brands like W Hotels to his current role at 1 Hotels, where sustainability isn't just a trend, but a core value deeply ingrained in every aspect of the guest experience. 

Key Takeaways:

1.     💡 Sustainability doesn't have to be a sacrifice. 1 Hotels proves that luxury and eco-consciousness can coexist, creating a unique and unforgettable experience for guests.

2.     🤝 Engaging guests in sustainability starts with understanding their preferences and tailoring the experience to their interests, whether it's wellness, entertainment, or culinary delights.

3.     📊 Measuring success in sustainable hospitality marketing goes beyond bookings. Engagement rates, storytelling impact, and guest satisfaction are key indicators of a compelling brand narrative.

4.     🌍 Innovating the meetings and events industry, 1 Hotels' "Certified Sustainable Gatherings" program has achieved a 97% waste diversion rate, proving that sustainability can be seamlessly integrated into every aspect of hospitality.

5.     🙌 Empowering employees through sustainability training, community involvement, and a passion for nature creates a unique and authentic experience for guests while fostering a culture of innovation and retention.

6.     🔮 The future of sustainable hospitality lies in regeneration, going beyond maintaining the status quo to actively restore and improve the environment and communities in which hotels operate.

Tune in to discover how 1 Hotels is redefining luxury through sustainability and learn actionable insights for incorporating eco-friendly practices into your own hospitality business.

 #SustainableMarketing, #GuestData, #PersonalizedExperiences, #SustainabilityPodcast, #ContentMarketing #EcoFriendlyStorytelling #1Hotels, #SHHotels, #WHotel, #HotelMarketDrivers, #HotelGuestRetention, #HospitalityMarketingStrategies

Tune in to this episode where we talk to Mark Zornes, the founder of Winnow Technologies. Marc discusses the mission of Winnow, which is to help chefs reduce food waste and save money. Marc explained that a third of all food around the world is wasted, resulting in economic loss and environmental damage. Winnow uses artificial intelligence and computer vision in order to:

·      track and analyze food waste in commercial kitchens

·      helps chefs understand and reduce their waste pattern

·      make better production and purchasing decisions, and ultimately reduce food waste

Marc shares success stories of working with clients such as Hilton, Marriott, and Iberostar, who have achieved significant reductions in food waste and he emphasizes the importance of valuing food and changing the mindset around waste. Marc also discussed the economic benefits of reducing food waste and the need for businesses to track and measure the impact of their efforts. 

Listen in to hear how the role of technology enhances creativity, and culture change in driving sustainable practices in the hospitality industry.

#SustainableHospitality, #Sustainabilitypodcast, #Hospitalitypodcast, #FoodWasteReduction #WinnowTechnologies, #ZeroWasteKitchens #F&B, #CircularEconomy, #SustainableFood #RegenerativeTourism, #GreenBreakfast, #GreenRamadan, #Hilton, #IberostarWaveOfChange, #CuttingFoodWaste, #FoodWastePrevention, #FoodTech #SustainabilityROI, #ESGHospitality, #ReduceReuseRefuse, #FoodRescue, #SustainableChefs, #WasteNotWantNot, #SustainableProcurement, #HospitalityInnovation

In this episode of the Sustainable Hospitality Podcast, host Amy Wald interviews Milena S. Nikolova, founder of Behavior Smart. Milena explains how her company uses insights from human psychology and behavior to help tourism and hospitality businesses achieve their sustainability goals in a way that enhances rather than sacrifices guest satisfaction.

Some key points:

·By understanding travelers' hearts and minds, experiences can be designed that create more positive memories and impact for both guests and destinations

·Behavior-based techniques can gently nudge travelers to make more sustainable choices, like eating local food or reducing waste, without negatively impacting their experience

·Small, smart changes in how options are presented, like highlighting a vegetarian dish as the "chef's special," can dramatically influence choices

·Hospitality businesses should start making gradual sustainability improvements now to prepare for the next generation of travelers who will expect it

Milena provides examples of projects Behavior Smart has done and practical tips for how hotels can get started applying behavioral insights. She emphasizes that meaningful change is possible without disrupting business models or guest satisfaction.

 #TravelPsychology, #GuestExperience, #TourismImpact, #GreenTravel, #SustainableTourism, #ResponsibleHospitality, #ConsciousTravel ,#MindfulTourism, #LocalFood ,#FoodWaste, #TravelTrends, #FutureofTravel, #HospitalityInnovation, #SmartSustainability, #SustainabilityPodcasts, #PodcastInterviews, #GenZ, EarthDay2024

In this episode at the Ohio Hospitality Show Amy Wald sits down  Kevin Carey to discuss the groundbreaking partnership between the American Hotel & Lodging Association (AHLA) and Green Key Global, a leading hospitality eco-certification program. As the demand for sustainable travel grows, this collaboration marks a significant milestone in the industry's efforts to promote standardization, credibility, and ease of use in green initiatives.

Kevin shares his insights on the business case for sustainability in the hospitality industry, highlighting the numerous benefits that hotels can reap by prioritizing environmentally friendly practices. From operational savings to enhanced guest satisfaction and brand reputation, Kevin explains why going green is not just a moral imperative but also a smart business move.

For hoteliers who may feel overwhelmed by the demands of running a property, Kevin offers practical advice on how to motivate and prioritize sustainability efforts. He discusses the importance of starting small and identifies key departments and objectives that hotels should focus on when embarking on their green journey.

Looking ahead, Kevin explores exciting emerging trends and innovations in sustainable hospitality, providing a glimpse into the future of eco-friendly travel. He also shares valuable advice for hospitality workers who are passionate about sustainability, offering tips on how they can contribute to their hotel's green initiatives and become advocates for change within their organizations.

This thought-provoking interview not only showcases the significance of the AHLA-Green Key Global partnership but also provides actionable insights for hoteliers, hospitality workers, and travelers alike. Whether you're a seasoned industry professional or simply a conscientious traveler, this episode is a must-listen for anyone interested in the future of sustainable hospitality.

 

https://greenkeyglobal.com/

http://www.ahla.com

https://www.ohla.com/

https://thejuntohotel.com/

#GreenKeyGlobal, #AHLA, #OHLA ,#sustainablehotels, #reinventinghospitality, #hoteloperations, #hotelsofthefuture, #thefutureisnow, #businesscaseforsustainablehotels, #junto, #rockbridge, #columbushospitality, #ohiohospitalityshow, 

Take a captivating journey to the heart of sustainable hospitality in Sri Lanka with Chalana Perera, the trailblazing founder of Retrace Hospitality. In this eye-opening episode, Chalana Perera shares his unique path from commercial real estate to championing regenerative tourism practices that prioritize both people and the planet. Discover the challenges and opportunities facing Sri Lanka's tourism industry, and learn how Chalana is bridging the gap between grassroots initiatives and business stakeholders to create a more sustainable future. Whether you're a seasoned hotelier or a curious traveler, this episode will inspire you to rethink the way you approach hospitality and explore the untapped potential of regenerative practices. Join us as we uncover the hidden gems of Sri Lanka and embark on a transformative adventure in sustainable hospitality!

Hear about Gregor’s visionary journey to creating Secret Bay, the first sustainable luxury resort in Dominica. Gregor talks about their affiliation with Relais & Chateaux and how they have helped provide a guide for their sustainability roadmap. We discuss what makes the people of Dominica so resilient and warm and Gregor’s belief that the future of tourism should focus less on increasing visitor numbers, and more on enhancing the authenticity of the experience and the yield per visitor. He also encourages visitors to contribute to the local economy and culture during their stay.

In this episode of the Sustainable Hospitality Podcast, host Amy Wald interviews Elias Pertoft, the General Manager of the Waldorf Astoria in the Seychelles. Elias shares his journey from being a dive instructor in Thailand to managing some of the world's most luxurious resorts. He discusses the unique sustainability practices at the Waldorf Astoria Seychelles, including being 95% solar-powered, growing their own produce, and having an environmental team to guide all departments towards a net positive impact. Elias also highlights the importance of sustainable practices in the hospitality industry, not just for the environment, but also for the economic benefits and the enriching experiences it provides for guests.

In this episode of the Sustainable Hospitality Podcast, host Amy Wald interviews Glenn Haussman, a well-known advocate, commentator, educator, and hospitality strategic advisor. Glenn shares his journey from print journalism to podcasting, emphasizing the importance of authenticity and curiosity in his work. He discusses the evolution of his podcast, No Vacancy, and the shift towards shorter, more digestible content. Glenn also shares his thoughts on sustainability in the hospitality industry, arguing that profitability and sustainability can coexist. He highlights the importance of creating memorable experiences for guests and discusses the potential of technologies like self-serve check-in kiosks and automation in addressing labor shortages. Glenn encourages listeners to be intentional in their choices and to take care of the world.

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