Whether it’s utilities (Aadhaar, Bharat Billpay, Digilocker), healthcare (CoWin, Aarogya Setu, e-Sanjeevani), travel and transportation (FASTag, Parivahan/Passport Sewa), finance and banking (UPI, GSTN, IMPS, AEPS), Agriculture (e-NAM), procurement (GeM) or welfare (Umang, MyGov), the Union government (and even states governments like mKisan by Karnataka and GlobalLinker by Telangana) have proved that they have the wherewithal to create world-class tech digital public (or club) goods (FASTag is a club good where only those who pay can use it while CoWin is a public good).
These have been executed like standalone projects and without any systematic ecosystem within the government. Now, some might argue that these have been successful precisely because of this reason for permanent bureaucracy is the bane of good governance in India. Still, there is case to be made for a tech czar or a chief technology officer (CTO) operating out of the Prime Minister’s Office who can not only efficiently manage the ever increasing number of these digital public goods but also work towards creating new ones (and even closing down the ones that don’t work or modify the ones which have flaws).
It goes without saying that such a person will have to be given autonomy the level a typical CTO enjoys in corporate world for building teams for different projects and chucking out those with performance issues. In the government, there is a limit to what can be paid to the executives, so good talent needs to be attracted with non-monetary incentives which only the government can provide (say, a flat in Lutyens for the duration of their employment). To avoid, permanent bureaucracy, short term contracts may be a good idea. In short, corporatisation of at least this section of government will have to be mandatory for it to work.