How are your customer service skills? Are you making customer service a priority in day-to-day business? Have your customers shared their positive experiences lately? 

In this episode, Kaity, Alyssa, and Karine talk about the art of customer service and how sometimes, in small business, it can be lost. We understand how much is on the shoulders of small business owners and how some days, staying on top of the client experience game can be a struggle.

We highlight the small business approach to customer service, the most effective way to train staff,  how to develop practices to improve your customer service skills, and share experiences we've had. 

In this episode:  Kaity Russell, Alyssa Bilmer, and Karine Parthenais 

How do you feel about Tik Tok and Instagram? What differences do you see between both platforms?

In this lighthearted episode, Liv,  Alyssa, and Karine chat about which platforms have the best reach, how to decide which platform would work for your small business, and the realities of being online. 

You'll also hear some backstories on how the team started using social media. Including Alyssa being a fangirl, Liv being a silent watcher on TikTok, and Karine being OG on the gram. 

In this episode: Olivia Barton, Alyssa Bilmer, and Karine Parthenais

Are there things in your business no longer serving you?  Is your team evolving as you grow? How has your day-to-day schedule pivoted?

In this episode, we discuss changes in the structure of your business, changes in your team, and changes in the role you serve in your business to enlighten you and make you feel lighter about adjusting your sails.

You'll also learn that our team has completely different takes on change. Who do you most align with? Listen to find out! 

In this episode: Kaity Russell, Olivia Barton, Karine Parthenais

Ever feel the need to 'fire' a client? You know, the kind of client that has you questioning why you started your business in the first place? We get it. We've been there too.

In this episode, we discuss difficult experiences with customers, why it's important to be clear about boundaries, and we make you think about whether or not you're the problem when it comes to overbearing clients.

We're calling this Season 3 because after our move downtown, we kind of left the podcast hanging high and dry. Who knew so much good would come from getting closer to the small business community! (We totally did!)

In this episode, we recap small business during a pandemic, how packing our bags and moving from the industrial park to downtown has impacted our business, and we acknowledge all of the folks who have held it together over the last year. What a ride it's been!

If you're reading past the title of this episode, chances are you're feeling like maybe you're not.

In this episode, we're chatting about the mistakes we've made with our rates, the mindset needed to feel confident in your value, and why we're cautious about bending over for our clients.

We're kidding. Sort of.

You've got a hot minute to make the best impression on perspective clients when they land on your website, so how confident do you feel with what you're putting out there?

In this episode we're talking about three basic things we think you should invest in for a solid presence online. Not only will you suck less, but you'll begin to convert more prospects into paying clients.

We know how impactful it can be to find your people! So why haven't you?

When you find yourself feeling unmotivated, uninspired, insecure or maybe even lost, connecting with people who get you is a game-changer.

We're discussing how The Co. Lab has helped us feel connected and supported, and we hope to inspire you to find the kind of people who can help you stay the path in your business.

We're back with a conversation about vanity metrics! You know, the things you measure that don't mean sh!t and don't necessarily speak to your business success? Yeah. That.

If you're struggling to focus on the metrics that matter, spend more time looking at the number count on your IG following than the numbers you're billing, this episode is for you!

We're keeping it real while exploring what's important online and how not to get caught up with that influencer life.

It seems I couldn't do it alone, so now I've got Alycia with me from Social Sorcery!

Together, we're going to continue spitting truths about business and brand from the comfort of The Co. Lab!