You retrieve data about the service in question and instantly see exactly which infrastructure components the service depends on, as well as their statuses. You quickly engage IT operators to address the issue and notify the line-of-business lead with an estimated time for its resolution. 

This scenario doesn’t have to be an impossible dream. Infrastructure visibility is a reality for numerous enterprises around the world, including many ServiceNow customers. It can be your reality too, without nearly as much time and effort as you might think. 

Developing an infrastructure visibility strategy that includes automated discovery and service mapping can give you an up-to-date picture of all your business-critical services. When an issue arises, you can quickly drill down to identify the component causing it. Even better, you can anticipate potential disruptions and take action to prevent downtime. 

Let’s explore six steps to help you increase service visibility.

Host: Andy Whiteside
Co-host: Fred Reynolds
Co-host: Kristin McDonald