By XenTegra
The podcast currently has 39 episodes available.
IT experiences regular waves of innovation, most recently with generative AI. Meanwhile, IT’s core imperatives remain constant. Year after year, Enterprise Management Associates (EMA) research consistently ranks reducing the frequency, duration, and impact of incidents and outages as the top operational objective for IT. That goal holds true for organizations of all sizes across industries globally.
The best-case scenario is to predict and prevent outages before they happen. When directly asked, “If you could choose one thing to do really well, what would have the biggest positive impact?” 43% of IT leaders chose “proactive response to incidents before they impact users,” according to a global EMA survey.
The next best scenario is to significantly reduce MTTR,1 regardless of whether the “R” stands for “repair,” “respond,” “restore,” or “revive.” That effort begins with identifying and attacking the most significant influencers on time, the first “T” in MTTR.
Host: Andy Whiteside
Co-host: Mike Sabia
Co-host: Eddie McDonald
Co-host: Fred Reynolds
In Episode 38 of "Syncing with ServiceNow," your host Eddie McDonald, filling in for Andy Whiteside, dives into a crucial conversation on how HR leaders are at the forefront of business transformation. Joined by Mike Sabia, XenTegra's certified master architect, the duo explores a recent blog post titled "Survey Finds HR Leaders Will Drive Business Transformation."
In this episode, Eddie and Mike discuss the significant role HR plays in digital transformation, particularly in streamlining onboarding processes, utilizing AI to enhance productivity, and revolutionizing HR service delivery. They also examine how HR executives are leveraging cutting-edge technologies like Gen AI to make smarter talent decisions and drive efficiency within organizations.
Key Takeaways:
Whether you're an HR professional, a tech enthusiast, or simply interested in how digital tools are reshaping the business landscape, this episode offers valuable insights into the future of HR and its critical role in driving business success.
Tune in to discover how HR leaders are not just adapting to change but are actively shaping the future of work.
In a competitive market, delivering great customer service is critical to maintaining relevance and exceeding expectations. However, many organizations struggle to manage fragmented systems, front and back offices that don’t “talk” to each other, and clunky workflows that tap into far too many systems and applications.
In fact, according to the ServiceNow Customer Experience Trends report, “44% of agents say their biggest challenges are difficulty communicating with other departments and delays resolving customer issues.”
ServiceNow is dedicated to helping organizations across industries make it easier for customers to self-serve, empower agents with automation and intelligence, and streamline front-, middle-, and back-office workflows in six key ways.
Host: Andy Whiteside
Co-host: Mike Sabia
Co-host: Fred Reynolds
Co-host: Eddie McDonald
Only 52% of workers felt satisfied with their latest employee onboarding experience, according to a Paychex survey. That means just under half of new hires are dissatisfied and feel unprepared to start their new jobs.
Nearly 40% of survey respondents found onboarding clear, 32% said it was confusing, and 22% said it was disorganized. Four out of five (80%) new hires who feel undertrained due to poor onboarding plan to quit.
Poor onboarding experiences aren’t new for HR teams. At ServiceNow, we wanted to figure out how to change this paradigm in a meaningful and effective way. With an employee satisfaction rate of 92% in 2023 and a retention rate of 161%, we’re making progress.
Host: Andy Whiteside
Co-host: Eddie McDonald
Co-host: Mike Sabia
In a competitive market, delivering great customer service is critical to maintaining relevance and exceeding expectations. However, many organizations struggle to manage fragmented systems, front and back offices that don’t “talk” to each other, and clunky workflows that tap into far too many systems and applications.
In fact, according to the ServiceNow Customer Experience Trends report, “44% of agents say their biggest challenges are difficulty communicating with other departments and delays resolving customer issues.”
ServiceNow is dedicated to helping organizations across industries make it easier for customers to self-serve, empower agents with automation and intelligence, and streamline front-, middle-, and back-office workflows in six key ways.
Host: Andy Whiteside
Co-host: Mike Sabia
Co-host: Eddie McDonald
Knowledge 2024 was an incredible, action-packed three days of inspiring keynotes, exciting demos and breakout sessions, and plentiful networking opportunities for the 20,000 ServiceNow customers, partners, and developers in attendance.
In addition to announcements about expanded GenAI, workflow automation, and partner solutions, here are the key takeaways from Knowledge
Host: Andy Whiteside
Co-host: Fred Reynolds
Co-host: Mike Sabia
Co-host: Eddie McDonald
SANTA CLARA, Calif. – March 19, 2024 – ServiceNow (NYSE: NOW), the leading digital workflow company making the world work better for everyone, has been named a Leader in two IDC MarketScape vendor assessments:
According to the reports, “ServiceNow’s combined platform and execution across its Strategic Portfolio Management strategy enable a strong foundation for leverage for Project Portfolio Management, Application Portfolio Management, and Agile. The company’s expanding focus with AI and GenAI create a needed foundation and basis to evolve further as organizations seek to manage Products, Agile Release Trains (ARTs), portfolios, epics, programs, and/or tasks and user stories that encompass business and other initiatives.”
“Value Stream Management and Strategic Portfolio Management have become essential for organizations to execute and deliver in our fast‑paced, dynamic world of work,” said Pablo Stern, SVP, Technology Workflow Products at ServiceNow. “Business leaders are looking to ServiceNow to deliver business outcomes and better adapt to change. Through the power of intelligent automation and AI, the Now Platform can help connect everyone from the C‑Suite to Agile and DevOps teams to align with business strategy and optimize workflows so companies can prioritize speed, compliance, and value delivery at scale."
Host: Andy Whiteside
Co-host: Mike Sabia
Co-host: Eddie McDonald
The demands of modern businesses continue to reshape IT asset management (ITAM) beyond traditional practices and tools.
ServiceNow commissioned Enterprise Management Associates to survey 450 global IT leaders on the state of ITAM. Our report, “A business view of ITAM,” sheds light on the most critical aspects leaders need to focus on to deliver ITAM success.
Host: Andy Whiteside
Co-host: Fred Reynolds
Co-host: Eddie McDonald
Co-host: Mike Sabia
Organizations are under more pressure than ever to maximize the benefits of their digital transformation technology investments. Those that use technology to ramp up productivity will leapfrog the competition.
At ServiceNow, we’re excited to support organizations in their digital transformation journeys. The Now Platform® Washington, D.C., release, available today, is designed to do exactly that. The innovations in this release deliver intelligent automation, simplified experiences, and extensibility—complemented by generative AI (GenAI)—for fast time to value.
Host: Andy Whiteside
Co-host: Mike Sabia
Co-host: Fred Reynolds
Co-host: Eddie McDonald
At ServiceNow, we’re driven by our purpose to make the world work better for everyone. To that end, one of our top priorities is helping the global nonprofit sector digitally transform its operations.
That’s why we’re launching the ServiceNow.org Partnership for Good Grant: to provide nonprofits with technology that will allow them to do better business and more good.
In 2024, we’ll award four grants—up to $2 million in total value—to individual nonprofits that use technology in impactful ways to enable greater efficiencies and better serve their communities.
Host: Andy Whiteside
Co-host: Eddie McDonald
Co-host: Mike Sabia
The podcast currently has 39 episodes available.