Syncing with ServiceNow

It’s no secret that finance organizations are ripe for disruption. Managing money has always been a manual process, from securing payment orders to renewing licenses, and everything in between.

That's why ServiceNow Chief Financial Officer Gina Mastantuono invested in a formal citizen development program. She wanted to encourage all finance employees to lean into no- or low-code tools, such as App Engine Studio, to build applications.

Today, 15% of ServiceNow finance employees are citizen developers, with nearly 30 applications in development and production—all built on the Now Platform.

“I’m always thinking about how we can become the finance organization of the future, where the entire team can do their best work. That’s why we invested in this program,” Mastantuono says.

“Now we’re automating the mundane yet essential transactional work, centralizing workflows, and paving the way for more impactful work that minimizes risk, drives innovation, accelerates productivity, and builds better cross-functional relationships. It’s critical to our digital transformation.”

Host: Andy Whiteside
Co-host: Fred Reynolds
Co-host: Becky Whiten
Guest: Eddie McDonald
Guest: John Dahl

Product experience is a key driver of business success for ServiceNow and our customers. That’s why my product experience team and I spend a lot of time focusing on design principles that help ensure we exceed our customers' expectations.

You don’t have to be a designer to use these principles and create great experiences. These are fundamentals that anyone can put into practice.

Host: Andy Whiteside
Co-host: Kristen McDonald
Co-host: Becky Whiten

In my conversations with the ServiceNow partner community, there’s one thing I’m consistently asked: How do we work with you to adapt to the rapid speed of innovation and change? My answer is simple: To truly innovate, you have to understand the trends behind the innovation.

ServiceNow recently collaborated with Harbor Research to scan the global marketplace. We wanted to understand the widespread digital transformation and rapid technology shifts that are fueling growth—and driving significant complexities—for organizations.

I’m happy to announce the release of our inaugural innovation trends report. We’ve uncovered six key technology trends that will affect the ways organizations reimagine work, processes, and value creation.

The report also highlights the implications of cloud computing and AI, and how they’ve revolutionized resource creation and management. Let’s face it, as the digital landscape shifts, new technologies emerge—and so do opportunities to enable growth.

Host: Andy Whiteside
Co-host: Kristen McDonald
Co-host: Fred Reynolds
Co-host: Derek Cassese

The Citrix ITSM Adapter service is a cloud-enabled service that, when installed in a ServiceNow instance, provides an easy way to seamlessly integrate ServiceNow capabilities with your Citrix environments. With the Citrix ITSM Adapter for ServiceNow, you can:

• Experience intelligent automation of employee self-services
• Simplify the provisioning and de-provisioning of your Citrix resources
• Access a centralized dashboard where you can monitor alerts and notifications and decide which incidents to follow up on

With this integration, you’ll be able to save valuable time spent by your IT team on manual and one-off processes by automating mundane work, as well as help empower end users to stay productive. By improving the IT management of Citrix services while enhancing the user experience, everyone gets more time to focus on the strategic priorities that matter most.

Over the past few months, the Citrix ITSM team has delivered many new features and enhancements through the 21.12.1 and 22.3.0 releases. For a complete list of what we’ve introduced in the past several releases, please visit our product documentation.

In this blog post, we will highlight some of the key enhancements we’ve introduced with the Citrix ITSM Adapter for ServiceNow service. Let’s take a look at some of these releases in more detail.

Host: Andy Whiteside
Co-host: Fred Reynolds
Co-host: Becky Whiten
Guests: Geremy Meyers
Guests: Charlie Lopez
Guests: Amir Trujillo

In today’s fast-paced business environment, determining how short-term projects fit into long-term organizational goals may seem daunting. A strategic portfolio management framework is critical for companies looking to align their projects, investments, and resources with their overall business strategy.

ServiceNow Strategic Portfolio Management (SPM) can help organizations consolidate their most pressing business priorities on a single platform. Let’s explore four ways SPM can help streamline your path to success.

Host: Andy Whiteside
Co-host: Fred Reynolds
Co-host: Kristen McDonald
Co-host: Becky Whiten
Co-host: Derek Cassese

ServiceNow is proud to be named a Leader, for the second consecutive year, in the Gartner 2021 Magic Quadrant for IT Risk Management (ITRM).1 We’re especially pleased that our ability to execute has been recognized with the highest rating of all vendors evaluated.

Gartner also named ServiceNow a Leader in the August 2021 IT Vendor Risk Management Tools. Together, we believe these recognitions validate our leadership in helping businesses successfully navigate a challenging landscape, build resilience, and manage risk.

Host: Andy Whiteside
Co-host: Rebecca Whitten

Human resources (HR) digital transformation isn’t just a switch you can flip. It’s a never-ending process that starts at different points for every organization and team. When I meet with HR leaders across industries, I’m always excited to learn about their unique, complex challenges.

As we stare down a new wave of economic uncertainty, it’s never been more important for HR leaders to make a strong business case for HR digital transformation, whether for our CEOs, boards, or investors.

In a survey by Fortune and Deloitte, 76% of CEOs said they have a “pessimistic” 12-month outlook for the global economy. Especially in this climate, business leaders want to know what kind of value they’re getting from their technology investments. They also want to improve productivity and efficiency across the workforce.

I know from experience how difficult it is to implement massive HR changes at a global organization, no matter the global economic pressures. That’s why I joined ServiceNow: We offer a world-class platform that delivers tremendous value for our employees, managers, and company. We do this for our customers too. 

HR leaders need new ways to deliver for their people and drive business success. As an HR business leader, I want to share three ways a company can supercharge its HR digital transformation.

Host: Andy Whiteside
Co-host: Fred Reynolds
Co-host: Kristin McDonald
Co-host: Becky Whiten

2020 was a year of reckoning for companies across all industries. Businesses were challenged with adjusting to the new realities of work and life brought on by the COVID-19 pandemic and many organizations quickly responded to help meet evolving employee needs. 

 At ServiceNow, we’re proud that we were able to bring our Emergency Response apps and Safe Workplace suite to market within a matter of weeks to help our customers respond to COVID-19 while helping to keep their employees safe and productive. More than 900 enterprises globally have downloaded our Safe Workplace apps, with more than 9,500 app installations to date.  

 We will continue to enable a safe and efficient workplace, releasing new workflow solutions and capabilities twice a month to support organizations – regardless of when and where their employees work. 

Host: Andy Whiteside
Co-host: Kristin McDonald
Co-host: Becky Whiten

ServiceNow’s first single, global, in-person user conference since 2019, Knowledge 2023, drew more than 15,000 people. The enthusiasm among attendees was contagious.

The opening keynote of this year’s conference in Las Vegas was standing room only. Against the theme of “Putting Yes to Work,” speakers shared their well-honed insights into the future of ServiceNow, the world of work as we know it, and how companies can say yes to both growing their top line and protecting their bottom line.

Host: Andy Whiteside
Co-host: Fred Reynolds
Co-host: Kristen McDonald

We’re excited to announce that ServiceNow Knowledge 2023 registration is open. This year, we’re thrilled to be able to convene at one global event May 14-18, 2023, at the Venetian Convention and Expo Center in Las Vegas.

Our flagship user conference is an opportunity to gather with like-minded people who are passionate about creating great experiences for employees, customers, and partners.

When the world changes, as it has in the last few years, you need to be ready to automate, drive productivity, and address today's needs while building a promising future. You can say yes to all of these. How? Join us at Knowledge to find out how to create endless possibilities that spark transformation. 

Host: Andy Whiteside
Co-host: Fred Reynolds