ServiceNow is excited to peer into the future of customer experience (CX) to see what’s in store. Customer operations and service delivery have undergone significant disruptions in recent years. The year ahead promises to be no different.

The continuing need to deliver a frictionless customer journey, a renewed focus on improving the agent experience, and the meteoric rise of generative AI (GenAI) are some of the many reasons why CX is poised for transformation.

Join us in counting down our top CX predictions for 2024:

Host: Andy Whiteside
Co-host: Fred Reynolds
Co-host: Becky Whiten
Co-host: John Dahl