Business owners commonly become the bottleneck for their entire business. They are the ones telling everyone what to do, how to do it, troubleshooting and wondering why no one seems to have any idea initiative.
In this chaotic environment it is extremely difficult to see that the problem is not more people, or better people or even better management of people. Rather the possibility of a well run organisation lives in a transition away from spoken instructions to documented one.
You can make this transition yourself. But if you want to do it quicker, faster and skip a lot of systemisation problems, then your next step is to go to systemio.dev.