After witnessing a marketing agency's feedback system publicly destroy an employee's career, Austin Church completely reimagined how successful leaders build accountability and drive growth. From the specific implementation strategy that turns company values into powerful business systems, to the 5-minute daily habit that outperforms most strategic planning sessions, Austin reveals why good intentions often sabotage results—and shares the counterintuitive "levers" framework that separates scaling service businesses from those stuck in revenue stagnation. This conversation exposes the hidden systems that transform well-meaning leadership into business-transforming leadership.

The Feedback System That Destroys Careers (And What Smart Leaders Do Instead) Austin witnessed a marketing agency's feedback culture that publicly humiliated employees—and it completely changed how he thinks about accountability. Discover why traditional performance management systems backfire in small service businesses and the empathy-driven approach that actually drives results.

Why Documenting Your Values Isn't Enough (The Missing Piece Most Executives Ignore) You've spent time crafting your company values, but are they actually shaping your business culture? Austin reveals how core values like "kindness" and "improvement" become powerful business systems that attract the right people and repel the wrong ones. The secret isn't in writing them down—it's in this specific implementation strategy.

The 5-Minute CEO Habit That Outperforms Most Strategic Planning Sessions While most executives default to checking their phones between meetings, Austin uses these micro-moments differently. His 5-minute "thinking bursts" throughout the day have become his secret weapon for solving complex problems and driving business progress. This isn't meditation—it's strategic thinking on steroids.

The "Levers" Framework: Why Some Service Businesses Scale While Others Stagnate Austin breaks down what he calls business "levers"—the key drivers that separate growing service companies from those stuck in the same revenue range year after year. These aren't the obvious metrics everyone tracks, but the hidden growth multipliers that transform how your business operates.

From Parenting Wisdom to Business Strategy: The Surprising Leadership Lessons How does reflecting on "these are the good old days" change the way you lead your team? Austin and Karl explore the unexpected parallels between parenting challenges and executive decision-making, revealing insights about presence, future planning, and creating environments where people thrive.

Ready to discover the systems and strategies that separate successful service business leaders from the rest? This conversation reveals the counterintuitive approaches that actually work.

Learn more about Austin Church over at Freelance Cake. You can also connect with him on Linkedin.

You can get the Magnetic Systems Method (and other systems guides) to find issues before they become expensive problems.

What happens when you combine systematic thinking with bold experiments? Pat reveals the leadership systems that transformed his team's productivity—and why his biggest breakthrough came from doing less, not more.

The AI Authenticity Trap (And How to Avoid It)

Most leaders are using AI wrong. Pat reveals why relying on ChatGPT to generate content is killing the heart of your communication—and the simple system he uses to harness AI power while keeping human authenticity at the center.

The key insight: AI should amplify your thinking, not replace it. Pat shares his framework for maintaining the human element that builds real connection with teams and clients.

The Ultra-Marathon Secret That Revolutionized Leadership Development

Why Pat's friend analyzes the physics of every footstrike during 100-mile races—and how this "micro-mastery" approach transformed Pat's leadership skills faster than any traditional training.

The breakthrough: Instead of trying to improve everything at once, Pat focused on one specific skill (hand gestures in public speaking) and mastered it systematically. The results shocked him.

This changes everything about professional development. Stop spreading your improvement efforts thin and start going deep on one skill at a time.

The Complexity Killer: Why Your Best Systems Are Probably Too Complicated

Pat's brutal truth: Most business systems fail because they become too complex and lose their core purpose. He reveals the compartmentalization strategy that keeps his team laser-focused on what matters most.

The framework: How to shield your team from distractions while maintaining clear priorities. This isn't about being rigid—it's about creating space for your people to do their best work.

Reality check: If your team can't explain your system in 30 seconds, it's too complicated.

The $50 Recognition System That Transformed Team Culture

Forget expensive team-building retreats. Pat's team uses a simple tool called Bonusly to recognize great work—and the results have been transformational for morale and retention.

But here's what most leaders miss: Recognition without understanding individual motivations is worthless. Pat shares his system for discovering what actually drives each team member.

The secret sauce: One-on-ones, retros, and creating psychological safety where feedback flows naturally. Pat reveals the specific questions that unlock honest communication.

The 4-Day Workweek Experiment That Increased Productivity

While most companies fear productivity loss, Pat's team tried something bold: a 4-day workweek positioned as an experiment, not a permanent change.

The results: Higher productivity, better morale, zero negative impact on output.

The methodology: How they gathered feedback, set clear success metrics, and made data-driven decisions about the future of work. This isn't about working less—it's about working systematically.

The game-changer: Positioning major changes as experiments removes resistance and creates buy-in.

The Bottom Line

Pat's success isn't about having all the answers—it's about building systems that help teams think better, work smarter, and stay focused on what matters most. Whether it's integrating AI authentically, mastering skills systematically, or experimenting with bold changes like 4-day workweeks, the key is always the same: design, test, measure, improve.

The question: Which of Pat's systems could transform your team's performance? Start with one, master it, then scale.

Want to build systematic approaches to leadership like Pat? Connect with Karl for a Systems Jam Session and discover which system could have the biggest impact on your team.

Your team respects you, clients are generally happy, and revenue is steady. But what if the very management habits you're most proud of are secretly strangling your business growth?

Most small service business owners never see it coming—the well-intentioned leadership behaviors that actually repel top talent, stifle innovation, and keep you trapped in the same revenue range year after year. Bobby, a battle-tested business leader who's seen these patterns destroy promising companies, recently revealed five counterintuitive strategies that separate thriving service businesses from those stuck in survival mode. What he shared will challenge everything you think you know about effective leadership.

1. Your "Helpful" Management Style is Secretly Killing Your Business

Think you're being supportive by staying on top of every detail? Bobby reveals a shocking truth that most small business owners don't realize about their management style.

2. The 3-Letter Framework That Transforms Problem Employees

That "difficult" employee who's driving you crazy? Bobby's "ACE" framework reveals they might just need to be heard differently.

3. The 10-Minute Daily Habit That Prevents Small Business Burnout

Forget expensive coaches and complicated wellness systems. Bobby shares his personal practice that keeps him mentally sharp and emotionally resilient—even during the most brutal client situations.

4. How to Stop Losing New Hires in Their First 30 Days

New employee disappeared after two weeks? Bobby's onboarding blueprint addresses the real reason new hires quit—and it's not what most business owners think.

5. Stop Training the Same Way Twice: The Crowdsourcing Secret

Here's a question that will change how you approach training: Why are you recreating systems when your best employees already have the answers?

What's Your Biggest Leadership Challenge?

Bobby's insights challenge conventional wisdom about small business leadership. Whether you're struggling with micromanagement tendencies, difficult team dynamics, or high turnover, his practical strategies offer a fresh perspective on age-old problems.

Ready to transform your leadership approach? Listen to the full podcast episode to get the complete frameworks and implementation strategies Bobby uses to build thriving service businesses.

You can get the The guide to integrating AI into your business (and other systems guides) to help you build systems that fit you and your team’s values.

As always, if you have any questions or want to submit an amazing guest for the podcast, just reach out to me on the Systematic Leader website, and I’ll do my best to get them on. If you enjoy the interview, please take 30 seconds to rate the Systematic Leader podcast on your favorite platform. Thanks!

Why This Episode Will Transform How You Think About Leadership and Systems

The Hidden Crisis: What happens when your growing company's ego-driven managers clash with process improvements? How do you balance rapid growth with team comfort when every system change feels like criticism to your employees?

The Breakthrough: Derek Crager, founder and CEO of Practical AI, discovered something revolutionary after being diagnosed as neurodivergent at age 50 - his "different" brain became his secret weapon for creating training systems that actually stick.

What You'll Discover in This Game-Changing Conversation

The Leadership Plot Twist That Changes Everything

Derek's late-life neurodiversity diagnosis (autistic, ADHD, dyslexic) became his competitive advantage in building empathetic, effective teams. Instead of seeing his different thinking patterns as limitations, he developed systematic "subroutines" to navigate complex social and professional situations. This methodical approach to human interaction became the foundation for creating training systems that actually resonate with diverse learning styles.

The AI Training Revolution (That's Not What You Think)

Here's where Derek's approach gets counterintuitive. While most companies chase the latest AI technology, Practical AI deliberately uses old-school telephone systems for their training delivery. This isn't about being behind the times - it's about solving real accessibility problems that fancy platforms create. When you remove IT security concerns, app downloads, and complex interfaces, more people actually engage with the training.

The Feedback System That Actually Gets Used

Most feedback systems fail because they're designed for the company's convenience, not the user's reality. Derek discovered that creating multiple, barrier-free feedback mechanisms transforms how teams engage with improvement processes. His approach includes daily micro-surveys that take seconds to complete, weekly group feedback sessions that feel like conversations rather than evaluations, and Customer Feedback Mechanisms that capture insights in real-time.

The SOP Nightmare Every Growing Business Faces

Every service-based business with 10+ employees faces the same universal struggle: how to implement and change Standard Operating Procedures without triggering resistance, overwhelm, or the dreaded feeling that "nothing we do is ever good enough." Derek's framework addresses this head-on by reframing process changes as experiments rather than mandates.

Perfect For Service-Based Business Owners Who Are:

This conversation is essential listening if you're struggling with team resistance to new processes and SOPs, feeling like your best intentions are being interpreted as criticism of current performance. It's particularly valuable if you're exploring AI integration without losing the human element that makes your service special, or if you're managing 10+ employees and feeling overwhelmed by the complexity of training needs that seem to multiply faster than you can address them.

Derek's insights are game-changing for leaders who are ready to turn feedback into a competitive advantage but are tired of systems that look impressive on paper yet fail spectacularly in practice. If you've ever felt frustrated by the gap between your vision for smooth operations and the messy reality of human-centered implementation, this episode provides the bridge you've been looking for.

Listen now and discover how one CEO's "different" brain created training systems that scale, stick, and actually improve your bottom line.

You can learn more about Derek Crager over at Practical AI. You can also connect with him on LinkedIn.

This episode delivers actionable strategies you can implement immediately - no PhD in neuroscience required.

More episodes like this one:

• Automate Your Business with Jason Bryll
• The System That Will Keep Your Business—and ADHD Brain—on Track

Why brilliant business owners struggle to scale their expertise—and the simple shift that changes everything.

You've built a successful business through sheer hustle and problem-solving brilliance. But when clients ask "What's your process?" or "How do you do what you do?"—you sound like everyone else.

Meanwhile, your competitors with half your talent are commanding premium fees and getting featured as "thought leaders." What do they have that you don't?

In this revealing conversation, business strategist Charlotte exposes the hidden system that separates the experts who get forgotten from those who become unforgettable.

What You'll Discover:

The Framework Blind Spot - Why your natural expertise might be your biggest liability when it comes to standing out in a crowded market (and the counterintuitive fix that makes you magnetic to ideal clients)

The Large Organization Hack - How to weaponize your signature approach across different teams and departments to create unstoppable internal momentum (most consultants never think of this)

The "Gratitude Circle" System - Charlotte's unconventional team ritual that solves the appreciation problem plaguing most growing businesses (without the awkward forced positivity)

The SOP Automation Breakthrough - Why your standard operating procedures feel like torture to create—and the AI-assisted delegation strategy that makes documentation almost effortless

The Authority Acceleration Secret - The specific communication shift that transforms you from "another service provider" to "the person who invented the solution"

This isn't about creating more work for yourself. It's about finally packaging the brilliance you already have so it works for you instead of staying trapped in your head.

The Reality Check: Your expertise is worthless if you can't explain it in a way that makes people say "I need THAT."

Essential listening for service-based business owners, consultants, and anyone tired of being seen as "just another option" instead of THE solution.

Ready to stop being the best-kept secret in your industry? This conversation reveals the systematic approach to turning your hidden genius into your unfair advantage.

What if everything you thought you knew about motivating your team was backwards?

Here's the shocking reality: While you're obsessing over spreadsheets and performance metrics, there's an invisible force driving 95% of your employees' behavior—and most business leaders completely ignore it.

In this eye-opening conversation, leadership expert Mark Crowley reveals why your best people might be quietly checking out, despite hitting their numbers. You'll discover the counterintuitive approach that transforms underperforming teams without a single threat or ultimatum.

What You'll Uncover:

The 95% Rule That Changes Everything - Why the research on human behavior means your current management approach might be sabotaging your best intentions (and what successful leaders do differently)

The Remote Team Connection Crisis - As more businesses go distributed, there's a hidden epidemic destroying team cohesion. Mark shares the specific strategies that create genuine belonging across time zones and computer screens.

The Underperformance Paradox - When your team misses targets, your instinct might be making everything worse. Discover the patient, belief-based approach that actually turns struggling teams around.

The Emotional Infrastructure Gap - Most businesses build systems for processes but ignore the emotional systems that actually drive results. Learn how to design "feeling systems" that naturally motivate without micromanagement.

This isn't another productivity hack or leadership platitude. This is about understanding the fundamental human operating system that runs your business—whether you acknowledge it or not.

The Bottom Line: While your competitors are still trying to logic their way to better performance, you could be building magnetic systems that naturally align emotions with results.

Perfect for family business owners, scaling service companies, and any leader tired of constantly pushing their team uphill.

Warning: This conversation might completely flip your approach to team management. Listen only if you're ready to question everything you think you know about motivation.

Ready to stop fighting human nature and start working with it? This 53-minute deep dive could save you years of frustration and countless hours of trying to "fix" people who aren't actually broken.

What if you could eliminate sales resistance before it even starts?

Most business leaders think they need better closing techniques or flashier presentations to increase sales. But Nancy Zare, organizational development expert, discovered something shocking: The biggest barrier to sales isn't your product—it's speaking the wrong language to your prospects.

The $10,000 Mistake Most CEOs Make Daily

You're probably treating prospects how YOU want to be treated. Big mistake. Nancy's research reveals four distinct buyer types, each requiring completely different approaches:

• The "2" Buyer: Needs 1-2 touchpoints, makes quick decisions (spot them by their confident, almost smug smile)
• The "4" Buyer: Relationship-focused, needs 2-3 touchpoints (warm, genuine smile gives them away)
• The "6" Buyer: Analytical, requires 6+ touchpoints (reserved, formal expressions)
• The "8" Buyer: Thorough researchers who need extensive information (uncomfortable smiles, cautious expressions)

The LinkedIn Profile Hack That Reveals Everything

Nancy shows you how to decode prospects in under 60 seconds using social media clues—including the type of smile in their profile photo. Yes, really. This isn't personality profiling; it's sales intelligence.

Why Your Best Salespeople Are Burning Out

Here's the kicker: You're probably forcing your entire team to use the same sales process for completely different buyer types. No wonder your conversion rates are inconsistent.

The result? Longer sales cycles, more objections, and frustrated prospects who buy from competitors who "just get them."

The Platinum Rule That's Crushing the Golden Rule

Forget treating others how you want to be treated. Nancy's "Likability System" flips this on its head: Treat others how THEY want to be treated.

This isn't about manipulation—it's about respect. And respect converts.

What You'll Discover:

✅ The 6 criteria for instantly assessing someone's communication style 

✅ Why traditional sales training fails 75% of prospects 

✅ The smile decoder that reveals decision-making patterns 

✅ Time management systems that match your personality type (not everyone works like Stephen Covey) 

✅ Why building relationships beats closing techniques every single time

The Bottom Line

Nancy's clients report dramatic improvements in conversion rates, shorter sales cycles, and—here's the surprise—happier prospects who actually thank them for the sales process.

Ready to stop guessing and start systematically reading your prospects?

Get Nancy's 5-Minute Likability System: [Link in show notes] Connect with Nancy: NancyZare.com | LinkedIn Want the Magnetic Systems Method? [Link to Karl's systems guides]

Because the best sales system isn't about what you say—it's about how they hear it.

The Problem Every Leader Faces

You've been there. You hire consultants, run engaging goal-setting workshops, get your team excited... then watch everything fall apart the moment the consultants leave. Sound familiar?

What if there was a systematic approach that actually sticks?

What You'll Discover in This Episode

The Wave 9 System That's Changing How Organizations Hit Their Goals

Philipp Schett reveals his breakthrough approach to OKRs (Objectives and Key Results) that goes far beyond traditional goal-setting. Instead of another "set it and forget it" workshop, Wave 9 creates magnetic systems that naturally keep teams aligned and moving forward.

Key Insights You'll Walk Away With:

✅ Why your current goal-setting process is sabotaging your results (and the 4-step system that fixes it)

✅ The "German Engineering + Creative Balance" approach that drives both precision and innovation in your team

✅ How to integrate AI into your goal management without losing human judgment and team buy-in

✅ The simple feedback loop that turns 2-hour meetings into productive 3-hour strategy sessions (counterintuitive but game-changing)

✅ Why "soft resets" 2-3 times per year outperform annual planning by keeping creativity and energy high

The Leadership Communication Challenge Solved

Discover why your team interprets "increase revenue" completely differently than you intended - and the exact process to create crystal-clear objectives that eliminate silos and misalignment.

Real Results: Organizations using this system report dramatically improved team alignment, reduced strategy confusion, and goals that actually get achieved instead of forgotten.

Perfect For Leaders Who:

• Are tired of goal-setting workshops that don't create lasting change
• Want their teams to be proactive problem-solvers, not just task-completers
• Need a systematic approach to track progress without micromanaging
• Are curious about integrating AI into their operations intelligently
• Want to remove friction from their strategic planning process

What's Next?

Free Resources Mentioned:

• Philipp is creating a free OKR course at wave9.com
• Follow his regular LinkedIn posts on using OKRs to create clarity, energy, and capability

Ready to Build Your Own Magnetic Systems? Get Karl's Magnetic Systems Method and other systems guides designed to help you find issues before they become expensive problems.

Take Action Now

Listen to this episode if you're ready to:

• Stop wasting time on goal-setting that doesn't work
• Transform your team into aligned problem-solvers
• Create systems that work even when you're not in the room

Questions or want to suggest an amazing guest? Reach out on the Systematic Leader website.

Enjoyed this episode? Take 30 seconds to rate the Systematic Leader podcast - it helps other busy leaders discover these game-changing insights.

This episode is part of the Systematic Leader's mission to help family-owned and service based businesses create better systems that remove friction, save time, and build resilient cultures.

In this episode, we dive deep into the power of business systems with Abagail Pumphrey—founder, strategist, and operations whiz. Abagail shares how streamlined operations and intentional content strategy can scale a business without adding chaos or headcount.

Top Insights You Don’t Want to Miss:

Systems That Scale

From form-based guest screening to automated task creation in Asana, Abagail walks us through the backend of her podcast operations—saving hours and upping the caliber of every guest.

AI Meets Human Ingenuity

ChatGPT Pro is in her daily toolkit—helping plan episodes, generate questions, and repurpose content. But the real magic? Pairing AI with strong brand voice and creative judgment.

Platform-Specific Content is Non-Negotiable

Abagail breaks down her content approach by platform:

• LinkedIn = Thought Leadership
• 
  
• Instagram/TikTok = Entertainment & Teasers

The goal isn’t full reveals—it’s sparking curiosity that pulls people deeper.

Feedback Isn’t Fluff—It’s Fuel

She’s built feedback loops across emails, forums, and client interviews to continually improve products and UX. Every touchpoint is an opportunity to listen and level up.

Learning is a Long Game

Success isn’t found in post #5—it’s in post #2,000. Abagail shares how she studies trends, dissects what works, and spends up to 4 hours crafting a single piece of content when testing new platforms.

Tools & Team

Her lean team runs on Slack, Asana, Fellow, and Hey Taco—prioritizing clarity, appreciation, and staying out of the weeds.

Learn more about Abagail Pumphrey over at Boss Project. You can also check out her podcast, Strategy Hour. You can also connect with her on LinkedIn.

You can get the Magnetic Systems Method (and other systems guides) to find issues before they become expensive problems.

As always, if you have any questions or want to submit an amazing guest for the podcast, just reach out to me on the Systematic Leader website, and I’ll do my best to get them on. If you enjoy the interview, please take 30 seconds to rate the Systematic Leader podcast on your favorite platform. Thanks!

What if the key to growing your business isn't working harder, but building smarter systems that do the heavy lifting for you? In this episode, Karl Staib reveals how proactive communication systems can save you hours each week while preventing costly problems before they spiral out of control. Whether you're a solo entrepreneur or leading a team, these practical strategies will help you stop chasing information and start creating magnetic systems that your team actually wants to use.

Key Highlights from the Show

1. The Power of Proactive Communication Systems

Karl emphasizes that the #1 strategy for business growth is creating proactive communication rather than reactive follow-ups. Instead of constantly chasing down information from employees or contractors, establish systems where updates come to you automatically. This simple shift saves time, reduces stress, and creates consistency across your operations.

2. The Friday Morning Update System

Implement a simple but powerful system: have team members send you updates every Friday morning by 10 AM covering what's working well, what's not working, and what they're doing to improve situations. The key is responding back consistently to close the feedback loop and show you value their input.

3. Connected Systems Drive Business Success

All business systems should connect and communicate with each other. When sales, operations, and customer service work in silos, problems compound. Bill shares examples from nursing homes where connecting clinical, admissions, and financial systems dramatically improved overall performance by helping each department understand their impact on the whole.

4. Building "Magnetic" Systems People Want to Use

The most effective systems are ones that employees are naturally drawn to use because they see clear value. Focus on creating systems that make people's jobs easier and help them succeed, rather than systems that feel like additional burdens. When people understand how their work connects to company success, they become more engaged.

5. The Appreciation Gap Solution

Address the massive appreciation gap in business: Only 15% of employees feel appreciated, while 85% of leaders think they give enough appreciation. That’s a huge gap! You can learn about my system to solve this issue and how you can apply it to your leadership style.

You can get the Quick-start Ai Operations Guided and customized Chat GPT to help you integrate AI into your operations (as well as other systems guides).

As always, if you have any questions or want to submit a guest for the podcast that you think would be amazing, just reach out to me on the Dig to Fly website, and I’ll do my best to get them on. If you enjoy the interview, please take 30 seconds to rate the Dig to Fly podcast on your favorite platform. Thanks!

Listen to similar episodes that will help your career:

• The System That Will Keep Your Business—and ADHD Brain—on Track
• Leaders Need to Ditch Conventional Messaging with Mark Levy