Gary Cohen is the Vice President of Certified Contractors Network (CCN), a company dedicated to teaching best practices for systemizing businesses in the home improvement industry. With 30 years in the retail industry and over 15 years as a C-suite executive and leadership coach, Gary stepped out of retirement to leverage his expertise in learning and development with CCN. He's passionate about helping contractors scale their profits and revenues by implementing effective processes and procedures.

In this episode:

Are you tired of the chaos in your business and dreaming of turning it into a profitable enterprise? Documenting systems and processes can be the secret to achieving this transformation. How can you make this shift within your operation?

Systems and processes boost efficiency and profitability and enhance customer satisfaction, employee retention, and the potential for profitable business sales. Former C-suite executive and process master Gary Cohen expresses the importance of beginning with foundational processes before updating and refining them to meet dynamic operational environments. To ensure everyone follows these processes, you must establish leadership buy-in and accountability metrics.

In this episode of Systems Simplified, Adi Klevit welcomes Gary Cohen, the Vice President of Certified Contractors Network (CCN), to discuss the power of systematized processes and procedures documentation. Gary shares CCN’s company mission, the impact of customer satisfaction on business growth, and how to retain employees effectively.