Contact centers generate around $25 billion in annual revenue in the Philippines, which is about 10% of the entire national economy, employing over 1.3 million people. This is clearly a region where contact centers are strategically important because of their enormous contribution to the wider economy.

But the COVID 19 pandemic changed the world of work. Don Berryman CCO and EVP of Transcom North America and Mark Lyndsell CEO of English Region of Transcom gives us a taste of what’s really happening out there at present. Can the contact centers make a comeback and adjust? Tune in now.