Transcom.GER

Contact centers generate around $25 billion in annual revenue in the Philippines, which is about 10% of the entire national economy, employing over 1.3 million people. This is clearly a region where contact centers are strategically important because of their enormous contribution to the wider economy.

But the COVID 19 pandemic changed the world of work. Don Berryman CCO and EVP of Transcom North America and Mark Lyndsell CEO of English Region of Transcom gives us a taste of what’s really happening out there at present. Can the contact centers make a comeback and adjust? Tune in now.

This is an extended conversation about everything CX from two of the biggest and disruptive brands on the planet: Airbnb and Uber. Hosted by Don Berryman, Transcom’s Chief Commercial Officer, this conversation with Lisa Stoner, Head of Global Support Operations at Uber and Donald Hicks, Vice President of Trust Policy & Partnerships at Airbnb covers a wide variety of topics from these two digital CX executives who have a very unique perspective on digital investments, the complexity of care and what they expect in 2022.

Burnout is more than just feeling tired at work. It's an emotional, mental, and physical reaction to constant stress. In this episode, join MindNation Head of Comms Cat Triviño as she shares what burnout really means, the myths surrounding it, and what we can do to avoid it.

Experiencing burnout? Reach out to MindNation today to book a session with a mental health expert today by emailing [email protected] or chat  http://m.me/mindnation!

Today’s consumers have high expectations of their financial services provider – namely treat them with dignity, provide them financial security and improve their lives through a socially responsible business model; and if your financial services provider or fintech app doesn’t meet those expectations, there are plenty of competitors consumers can turn to. Silicon Valley technology executive, PH Mullen, shares his insights on how to get consumers to choose and engage with your brand and the role of CX/EX for tech companies, startups, and those looking for growth in 2022.

AI and automation are linchpins for post-pandemic business success. These powerful technologies, partnered with human counterparts, can actually help businesses become more human and deliver great value to customers. Silicon Valley technology entrepreneur and co-founder of Webee, Cecilia Flores discusses how organizations can futureproof their operations through AI.

Why does it matter to be SOGIE sensitive? And why should we celebrate every person's SOGIE? This episode is going to tackle what SOGIESC is all about with Venus Aves of Philippine-based organizations Balur Kanlungan and UP Babaylan.

Mindfulness is the practice of purposely focusing our attention at the present moment, be it at home or at work.

For instance, a mindful workday involves creating a healthy working environment and communicating better with our colleagues.

On the other hand, mindfulness at home and in our personal lives involves the mental capability to focus our brain's attention at the present moment and learn how to observe positive, negative, and neutral feelings without being carried away by any of them.

It's taboo to talk about infertility in a society that has taught us that a woman's ultimate purpose is to bear a child. What is it like to seek medical help to get pregnant, and why is there a need to talk about this more? MindNation's Chief Growth Officer Salma Sakr walks us through her personal journey on fertility.

You may follow Salma on Instagram @mamainmanchester. If you liked this episode, don’t forget to use the hashtag #MindNationPodcast and tag us @themindnation!

Donald Hicks, Vice President of Trust Policy & Partnerships at Airbnb and Transcom Board Member, shares his insights on how hyper-growth internet and ecommerce companies use content moderation techniques and strategies to effect change, elevate safety and provide exceptional customer care.

Transcom and Awesome OS are the operating secret behind others’ success. We deliver customer experiences that match your brand and your business with unprecedented ease, speed, and customer delight.  (note: We can deliver delight both with and without onions.)