This is an extended conversation about everything CX from two of the biggest and disruptive brands on the planet: Airbnb and Uber. Hosted by Don Berryman, Transcom’s Chief Commercial Officer, this conversation with Lisa Stoner, Head of Global Support Operations at Uber and Donald Hicks, Vice President of Trust Policy & Partnerships at Airbnb covers a wide variety of topics from these two digital CX executives who have a very unique perspective on digital investments, the complexity of care and what they expect in 2022.