Nobody likes complaints and for many RTOs, receiving a complaint from a learner or other stakeholder may be confronting. However responding to complaints can be a useful and important process. 

This short 4 minute podcast provides information around Standard 6 of the Standards for RTOs on complaints and how they can provide an understanding of an RTOs clients’ expectations and experiences. 

More information on this topic is available in the:

• TAC Fact Sheet: RTO Complaints and Appeals

Transcript available here: https://www.wa.gov.au/media/42894

Published 15 November 2023