I dive into some of the tactics I have been using over the last few years take my personal and professional life to the next level.  Free Refrigeration Piping Design Course -  Access Here Let's Connect on Instagram - https://www.instagram.com/refrigerationmentor/ Upcoming Servicing Compressors, Supermarket and CO2 Trainings - Learn More Here Learn More About Refrigeration Mentor - https://refrigerationmentor.com/ Get A Free Service & Compressor Troubleshooting Guide - Access Here

Episode 155: 7 Tactics I Use To Become Better

This podcast is all about training, education and mentorship for commercial refrigeration and HVAC professionals.  My goal to help you develop your knowledge and skills, to master the art of refrigeration.   I will have expert guests from around the world joining us.  We will have different conversations on technical topic's like system troubleshooting, supermarket refrigeration and CO2 refrigeration.  Featuring technicians and engineers to manufacturers and many other industry expert join us to share their knowledge and wisdom.  I will have conversations about mental health, mindset,  and personal and professional development.  My goal is to help you become 1% better than yesterday.  Let's get a conversation going!

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In this episode of the Refrigeration Mentor Podcast, host Trevor Matthews is joined by Andrew Freeburg of Refrigeration Unlimited to share 10 tips for better, more confident communication with customers on service calls. Better communication not only helps build relationships with your customers, but also helps make diagnosing issues much simpler, helps you learn faster, and makes your working environment much more enjoyable. Above all, great communication with customers helps build confidence in yourself as a refrigeration technician, especially early in your career, and helps your customer develop confidence in you. In this episode, Trevor and Andrew discuss: -Building confidence through effective communication -Understanding order of operations -Initial questions to ask a customer at a service call -Active listening -Role playing -Tips for dealing with angry customers -Positive language -Staying calm and being patient with customers -Accepting feedback -Maintaining professional appearance -Building rapport with customers -Celebrating small wins -Continually updating your skills Helpful resources & links: Andrew Freeburg on LinkedIn Refrigeration Mentor on Instagram Refrigeration Mentor YouTube Channel Upcoming Servicing Compressors, Supermarket and CO2 Trainings:  Learn More Here Learn More About Refrigeration Mentor: https://refrigerationmentor.com/ Get your FREE Service & Compressor Troubleshooting Guide:  Access Here

Episode 204. 10 Tips to Boost Your Confidence Talking to Customers with Andrew Freeburg

REGISTER HERE for the next 12 Week Advanced CO2 Design Course (starts May 2024). In this episode of The Refrigeration Mentor podcast, host Trevor Matthews is joined by Andrew Freeburg of Refrigeration Unlimited with some tips and step-by-step walkthroughs to help supermarket refrigeration technicians - new and experienced - master your own process on any service call. These tips will help you troubleshoot more easily, problem-solve faster and greatly reduce your time on service calls. All of this, of course, will further your career as a supermarket refrigeration technician, meaning greater advancement, better customer relationships and much higher income potential. In this episode, Trevor and Andrew discuss: -A step-by-step walkthrough of an efficient service call -Importance of good communication with a customer -Questions to ask a customer to assess a service call -How to do an effective visual inspection -Why to divide your tools into different sets -Importance of understanding electrical circuits -Providing highly detailed invoices to customers -Understanding controls -Not just repairing problems, but determining why the problem occurred -Finding a mentor in the refrigeration trade -Creating a service call checklist Helpful resources & links: Andrew Freeburg on LinkedIn Refrigeration Mentor on Instagram Refrigeration Mentor YouTube Channel Upcoming Servicing Compressors, Supermarket and CO2 Trainings:  Learn More Here Learn More About Refrigeration Mentor: https://refrigerationmentor.com/ Get your FREE Service & Compressor Troubleshooting Guide:  Access Here

Episode 203. Supermarket Refrigeration Service Tech Tips with Andrew Freeburg

In this episode of the Refrigeration Mentor podcast, host Trevor Matthews talks with Jesse Stewart, National Training Manager at NAVAC, about the importance of self-investment and continuous learning for HVAC technicians to improve efficiency and skill in the trade. Jesse is incredibly passionate about helping HVAC technicians become more efficient and advanced at their trade. Here, he talks in depth about techniques for improving refrigeration system evacuation processes, the new generational attitude around training, proficiency and safety, and even debunks some common myths surrounding A2L refrigerants.  In this episode, Trevor and Jesse are talking about: -The generational shift in attitude toward work, safety and training -Career and financial returns from investing in training -Free resources for training: podcasts, books etc. -Importance of mindset in career advancement -Tips for pulling a better evacuation -Importance of regular performance checks -How to perform a faster evacuation -Bad practices for pulling an evacuation -Dispelling myths and fears about A2L refrigerants -Misinformation on social media about A2L’s -Tips for being a better refrigeration technician Helpful links & references: Email Jesse: training@navacglobal.com Learn more about NAVAC: https://navacglobal.com/  Learn more about ESCO Group: https://www.escogroup.org/  REGISTER HERE for the next 12 Week Advanced CO2 Design Course (starts May 2024). Refrigeration Mentor on Instagram Refrigeration Mentor YouTube Channel Upcoming Servicing Compressors, Supermarket and CO2 Trainings:  Learn More Here Learn More About Refrigeration Mentor: https://refrigerationmentor.com/ Get your FREE Service & Compressor Troubleshooting Guide:  Access Here  

Episode 202. Better Evacuations, A2L Myths and the Modern Mindset Around Refrigeration with Jesse Stewart of NAVAC

REGISTER HERE for the next 12 Week Advanced CO2 Design Course (starts May 2024). In this episode of The Refrigeration Mentor podcast, host Trevor Matthews is joined by Andrew Freeburg of Refrigeration Unlimited to talk about the perceived fears and apprehensions around CO2 refrigeration and working with high pressures. But as you’ll hear, there’s parallels between working with CO2 and other familiar high-pressure systems (think hydraulics, nitrogen etc.) and also a tremendous amount of safety measures in place in CO2 systems. With CO2 refrigeration becoming more prevalent around the world, learning and getting comfortable with these systems will help propel your career as a refrigeration technician and give you a major advantage as CO2 implementations continue. -Debunking Myths and Facts about CO2 refrigeration -Understanding CO2 Safety and Pressure Comparisons -High Pressure Concerns in CO2 Systems -Embracing Change and the Future of Refrigeration -The Future of Industrial Chillers and Natural Refrigerants -The Importance of Proper Welding and System Maintenance Helpful resources & links: Andrew Freeburg on LinkedIn Refrigeration Mentor on Instagram Refrigeration Mentor YouTube Channel Upcoming Servicing Compressors, Supermarket and CO2 Trainings: Learn More Here Learn More About Refrigeration Mentor: https://refrigerationmentor.com/ Get your FREE Service & Compressor Troubleshooting Guide:  Access Here

Episode 201. Removing the Fear of CO2 Refrigeration with Andrew Freeburg

In this episode of the Refrigeration Mentor podcast, host Trevor Matthews talks with Jamie McMillan of Made in the Trades about empowering and inspiring youth to pursue a career in the skilled trades. Jamie is a longtime ironworker, boilermaker, educator and speaker passionate about motivating youth towards skilled trades - even as young as elementary school (she even has a line of trade-themed colouring books). Jamie is a major advocate for a paradigm shift in how trades are perceived and taught, emphasizing the need for government support, school curriculum changes and more quality co-op and apprenticeship opportunities with existing tradespeople. On a special note: thanks so much for helping the Refrigeration Mentor podcast reach 200 episodes!  In this episode, Trevor and Jamie discuss: -The importance of early childhood education about skilled trades -The role of government in promoting skilled trades -Changing generational attitudes about the trades -Addressing mental health in the trades -Promoting the trades to at-risk youth and those with ADHD -Why trades often pay more than academia -Advocating for teaching more practical skills in school -Finding trained people to teach the trades in high school -Attracting women to the trades -Promoting inclusive and healthy work environments -Offering better co-op and apprenticeship opportunities -Identifying trade school candidates in high school -Common misconceptions about the trades -How innovation is attracting new people to the trades Resources & helpful links: Jamie’s website: madeinthetrade.com/  Follow Jamie on Instagram | LinkedIn | TikTok | YouTube REGISTER HERE for the next 12 Week Advanced CO2 Design Course (starts May 2024).  Refrigeration Mentor on Instagram Refrigeration Mentor YouTube Channel Upcoming Servicing Compressors, Supermarket and CO2 Trainings:  Learn More Here Learn More About Refrigeration Mentor: https://refrigerationmentor.com/ Get your FREE Service & Compressor Troubleshooting Guide:  Access Here

Episode 155: 7 Tactics I Use To Become Better

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