Take 1: Patient

Louis Stout joins our host Julie Soukup from Providence Health care. Prior to his experience in the private sector, he was a US Army Nurse Corps Officer and a Healthcare Executive with more than 10 years leveraging a background of driving strategy, direction, and oversight for end-to-end organizational development ranging across government, the private sector, and international medical industries. He has traveled all over the world to learn how other cultures and communities approach healthcare, patient experience, and patient communication.

Jean Chirico from Eminent Medical Center talks with our host Julie Soukup. Jean comes with a wealth of inpatient, cardiovascular and clinical services before becoming Chief Nursing Officer at Eminent Medical Center. From her diverse experience in many specialties and clinics, she discusses how your community and colleagues can be the best resource for trying to implement new processes to strengthen culture and patient experience.

'The only way to avoid a surgical complication is to not have surgery.' Yet, when they do happen, how do you navigate that conversation with your patients especially when you are not the surgeon that did the surgery.

Dr. Anthony Romeo, is a Shoulder, Elbow, Sports Medicine surgeon at Duly Health and Care, Chief Medical Editor for Orthopedics Today at Healio, and the Executive Vice President of the Musculoskeletal Institute. His experience and reputation have made him a renowned surgeon for treating revisions and supporting secondary (or more) surgeries when there are original complications.

In this podcast, he talks live with our host, Julie Soukup, about how to talk with patients when things DON'T go right in their surgery, and how to talk with a patient about complications. Not only when you are the surgeon that completed the work, but also when you are the revisionist surgeon.

Jennifer Kovaleski, Reporter for Denver 7 News joins our host Julie Soukup as we discuss how Providers and Nurses can use different question types and styles to be more efficient, and learn more about their patients. Jennifer shares with us the tips and tricks she has learned to help people feel comfortable, get to the story quickly (or patient story), and the few questions she asks in all interviews to get the most (and best) information.

Dr. Kyle Hoedebecke is our guest with Podcast Host Julie Soukup. His IRB studies where he looks at the reading level of the information provided to patients.  One of which is where he looks at informed consent at a typical 12-13th grade level why that is, and a discussion about what to do with educational materials, video, and other multimedia measures.  Ensuring you're communicating to a patient on their level is incredibly important to achieve quality metrics.  Medical Memory supports video recording informed consents, pre-recording content, and providing this video medium to a patient for them, and their family to all review.

A qualified Success Coach, Clinical Psychologist, author, speaker, wife, and mother of two.

For the past two decades, Sharon has worked on improving the health and well-being of high achievers who so often sacrifice their self-care as a result of work demands and get caught up with everyone else’s expectations that they end up burning out at alarming rates.   

Through the integration of psychology and mindfulness, she's created a comprehensive and transformative program that teaches stressed-out high achievers how to effectively navigate their work and personal life so they can thrive. 

Earning both a MD and JD at Mayo Medical School, Anesthesiologist Dr. Brian Wilhelmi discusses informed consents, recording consultations, and video documentation to help support providers and mitigate risk.

Dr. Brian Wilhelmi is currently the Chair of Anesthesiology at St. Josephs Medical Center, Creighton University Medical School.

As a physician whose practice has been heavily focused on chronic illness and pain, Dr. Belt sees that these patients are regular victims of medical gaslighting. She works with her patients to recognize gaslighting when it happens, as well as helping them to advocate for themselves. Dr. Belt also thinks that educating practitioners is a great step toward decreasing medical gaslighting incidents.

Dr. Soham Roy, a pediatric ENT surgeon joins us to discuss how aspects of communication change when the patient is a child.  In this podcast, we discuss how the dynamics change when the decision-maker isn't necessarily the patient, how to involve children in the communication process about their care, and different tips and tricks to consider when emotions are high with a sick child.  

Army Veteran and Patient Experience Expert, Germain McAuley talks about what she's learned with leadership rounding and how expert nurses and doctors communicate.

A leader in Patient Experience, Hospital Excellence. Germaine, a retired Army vet discusses the essential things she's learned about patient communication and simple things ANY nurse leader or doctor can implement today.