Host Keri Boyce invites Laurinda Reynolds, professor of gerontology and psychology and creator of the nationally recognized Ageism First Aid course, to unpack the everyday impact of age-based bias in healthcare. Together, they explore how ageism shows up in case management, why it often goes unnoticed, and what we can do about it. Laurinda shares practical tools and strategies to help case managers deliver equitable, age-inclusive care—so every client receives the dignity and support they deserve.

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