In this UC Today Q&A, host Kieran Devlin sits down with Tim Jalland, Solution Manager at VOSS, to discuss how enterprises can reclaim visibility and control of their UC environments. As hybrid work, cloud migrations, and AI adoption reshape IT operations, many organisations are struggling with complexity, rising costs, and reactive service management. Tim shares how VOSS helps enterprises modernise their UC management, empowering IT teams to make smarter, data-driven decisions and prepare for an AI-enabled future.

Enterprises are under pressure to deliver reliable, cost-efficient UC services—but visibility and control have never been harder to maintain. In this insightful discussion, Kieran and Tim unpack how to break free from the cycle of firefighting and unlock lasting operational excellence.

In this interview, you’ll learn:

• Why enterprises are losing control over their UC environments—and the hidden costs of doing nothing
• How VOSS guides customers from proactive insight to full automation, enabling sustainable service improvements
• The crucial link between UC optimisation and AI-readiness, including real-world examples involving Microsoft Copilot
• A case study from a global manufacturer that achieved 20–25% cost savings and greater strategic control after transforming its UC service with VOSS