Have you ever received an email in which the person wrote, “Hey, did you get that yet?” To which you reply, “Did I get what?” Pronouns slow us down…

Every sentence you write has the chance to be special. The key is to explore the details around the situation and incorporate those details into your sentence. For example, you could write: In the large exhibit hall, our team secured follow-ups with many potential customers. Let’s take the sentence one layer deeper…

Want to know the two most overused verbs in business? They are “get” and “got.” Often referred to as “crutch verbs,” “get” or “got” can take the place of so many actions. “Today, I got the promotion.” “We get the chance to present tomorrow.”

“They got up and left the meeting.” Do you get what I mean?

“Hey, can you hand me that thing?”

“Did you receive the thing I sent you?”

“Do we have our things ready for the meeting?”

The word “thing” can mean, well, anything. That’s why, as a general rule, let’s the word “thing” from our writing and speaking. Instead, replace the “thing” with the actual noun in question…

Let's talk about exclamation marks in professional emails. Is it OK to use an exclamation mark...or two...or three...or 25? Well, it all depends. Here's a good rule of thumb. Don't use an exclamation mark until the other person does first. Some people find exclamation marks unprofessional. Others use the punctuation without thinking twice. But if you let other people make the first move, then you are always in the right. If they have a serious tone, so do you. If they are excited, you are too! Exclamation point. Meet people at their level, and you're always in the clear.

Here's a simple communication tip. Whenever you use an acronym in your writing, always spell it out on first reference. Why? If you start off with an abbreviation, for instance, the FDA...you assume the reader knows what FDA means. And the first rule of strong communication...never assume the reader know anything. That means would spell out FDA, as in, the Food and Drug Administration. And from then on, you can use FDA...now that the reader knows what the letters mean. A little clarity goes a long way.

Here's a professional tip: no one will ever complain you gave them less to read. Every time you write an email or document, ask yourself: Is this word necessary to make my point? What about the sentence? What about the entire paragraph? We all have short attention spans these days. Our goal as professionals is to bring the reader to the end of our message as soon as possible. Less. Is. More. I believe I've made my point. That means this radio segment is over.

Have you ever seen this grammar mistake on Facebook?A friend will write, "Happy holidays from the Miller's!"But the word "Millers" has an apostrophe before the "s." That is incorrect. We use an apostrophe to show possession. As in, "The Miller's cat got out again." "Miller" apostrophe "s" cat. Miller's cat. When the word in question is plural, add the "s" and that's it. Your grammar-loving friends on Facebook will appreciate you.

We live in a digital age and don’t often need to communicate via paper and pen. That means we cherish a handwritten note in which the person offers their thanks, condolences or congratulations. We save the notes at our desks or file them in a special drawer. We don’t throw them out.

If you want to leave an impression in the business world, then buy a pack of thank-you notes, a roll of stamps and locate a pen in blue or black ink. Then send handwritten notes when the moment requires one. That’s the mark of a true leader.

Take a look at your LinkedIn profile. If you’re in a leadership role, do you see the verbs “manage” and “lead” over and over? When possible, avoid duplicate words because they water down your message. On second reference, swap out “manage” or “lead” with words like “oversee,” “guide” or “supervise.”

A variety of leadership verbs will make your LinkedIn profile – or a professional bio, in general – more colorful and interesting. Word choice is a powerful tool as we promote ourselves.