Take Stock! Presented by Commusoft

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The U.S. Department of Labor states that women make up almost half of the national workforce but represent only 13% of Registered Apprentices. Fortunately, change is coming to the trades. This week, we’re excited to host Shannon Tymosko, 3rd year electrical apprentice and motivational speaker who speaks on how women and young folks play a critical role in the field service industry.

In this episode, we’ll discuss:

• The importance of training new hires and knowledge transfer
• Using social media as a tool to recruit talent
• The value of gender bias training
• How to reach the younger generation
• The significance of representation

Want to learn more? Follow Take Stock on Apple Podcasts, Spotify, Google Podcasts or wherever you listen!

Be sure to check out more of our content on Facebook, Twitter, LinkedIn, and at our website.

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Inflation has swept through the global economy. The causes of inflation are multifaceted, interconnected, and it affects us all. The outcome? Our purchasing power has decreased. 

In order to maintain a healthy, profitable business, it’s necessary to raise rates. This week, Wayne Bettess, business coach and founder of Off The Tools, illustrates how to raise rates and why it leads to a better business and happier customers.

In this episode we’ll discuss:

• Why and how to raise your rates responsibly
• The Three B’s (Body, Business, Balance)
• The importance of consistency
• Community building and passing on knowledge

Want to learn more? Follow Take Stock on Apple Podcasts, Spotify, Google podcasts or wherever you listen!

Be sure to check out more of our content on Facebook, Twitter, LinkedIn, and at our website.

Resources:

Wayne's Guide on Raising Prices

Off The Tools Podcast

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There’s a saying: “You become the people you surround yourself with.” 

When starting a trades business, this is especially true! In this episode of Take Stock, CEO of Service Emperor and host of the Service Business Mastery podcast Tersh Blissett joins us to share his thoughts on who to have in your inner circle when launching your field service business.

In this episode we’ll discuss:

• The five must-have relationships when starting a business
• “If it’s normal, do the exact opposite.”
• Challenges facing new field service businesses
• Why communication is key

Want to learn more? Follow Take Stock on Apple Podcasts, Spotify, Google podcasts or wherever you listen!

Be sure to check out more of our content on Facebook, Twitter, LinkedIn, and at our website.

Resources:

Service Business Mastery Podcast

Service Emperor

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The Great Debate. Is the customer always right? Some agree, some disagree.

Regardless of the answer, we do know the customer is important. Building an experience with a customer-centered approach is paramount to creating a successful business.  In this episode, Jason Morjaria, CEO of Commusoft, joins us to speak on his passion for creating excellent customer journeys.

We’ll touch on:

• How “Qualification is Key”
• Building a successful sales strategy
• Creating an excellent customer experience
• Tools for growing revenue and scaling your business
• How to qualify leads and sell to the right person

Want to learn more? Follow Take Stock on Apple Podcasts, Spotify, Google podcasts or wherever you listen!

Be sure to check out more of our content on Facebook, Twitter, LinkedIn, and at our website.

Apply to be a guest by filling this form!

There’s a shift taking place in field service.  Trades companies are moving from quoting and estimating - to formal sales processes.  Ross van Dijk, Territory Account Manager at Fortinet joins us to discuss his tried and true sales techniques, his humble beginnings selling CDs at the Choir Olympics, and how to avoid “commission breath”.

In this episode we’ll cover:

• “Be brief, be brilliant, be gone.”
• Establishing trust and respect with potential customers that build last relationships.
• The benefits of “upselling” for the company and customer.
• The importance of repeatable processes.
• and much more!

Want to learn more? Follow Take Stock on Apple Podcasts, Spotify, Google podcasts or wherever you listen!

Be sure to check out more of our content on Facebook, Twitter, LinkedIn, and at our website.

Apply to be a guest by filling this form!

Introducing - Take Stock! A new field service podcast presented by Commusoft.

Our first series, debuting Wednesday, June 29th, features our host, Charles Kay, and an all-star group of professionals from the trades and beyond.  Join us as we dig into the challenges and ideas shaping the modern field service industry.