In this week's episode of Taking Notes with NextGen, Managing Partner Dan Mindus speaks with Venture Partners Angela Han and Jamey Jeff in a conversation surrounding Customer Success.

Both Angela and Jamey have deep customer success experience. Angela held customer success roles in a number of different technology companies prior to her most recent position as the Vice President of Customer Success and Professional Services with SendGrid. Jamey has led customer success at two different startups and is now Managing Director - Customer Success with Coastal Cloud, a consulting firm that helps their clients build world class customer success organizations.

Christy Wyskiel discusses her efforts to drive the startup ecosystem

at Johns Hopkins, from encouraging student education about

entrepreneurship to getting funding for tech companies founded by

academics.

Max Wessel, former VC at Sapphire Ventures, leads the effort to create

new startups from within the ranks of SAP employees. Max discusses how

SAP creates startups from scratch, and compares and contrasts the

startup studio model to traditional venture capital.

Fran Hauser, angel investor in 20 companies, and recent author of the book, The Myth of the Nice Girl, discusses what she sees as the false tradeoff between kindness and strength in the workplace, and how she incorporates her background from book keeper for her immigrant parents' businesses at age six to President of Time Digital into her startup investing.

Ray Pawlikowski is the CEO of OPTii Solutions. In this podcast, Ray shares how OPTii Solutions is revolutionizing housekeeping functions across global hotels and resort, delivering greater profitability and enhanced guest experience. Ray explains how his experience founding and leading HotSchedules led him to see a big opportunity for OPTii, and discusses how he transitioned to the role of CEO for an existing company.

Matt Alexander is the founder and CEO of Neighborhood Goods. In this podcast, Matt shares his vision for Neighborhood Goods, what he describes the "App Store for retail," which is creating a compelling offline shopping experience. Matt explains why digitally native brands are investing in offline channels and shares why, despite the headlines, he believes there's a future for physical retail in the age of Amazon.

Randy Altschuler is a serial entrepreneur who has co-founded three successful companies, including Office Tiger in 1999, CloudBlue in 2001, and mostly recently Xometry in 2013. Randy is currently CEO of Xometry, an advanced manufacturing company with investors including Highland Capital Partners. In this episode, Randy discusses how he transitioned from a traditional finance background to entrepreneurship. He also discusses his insights into the most important parts of building a company.

Christian Seale is the Founder and GP of Startupbootcamp Miami. In this episode, Christian discusses the opportunities presented by the US healthcare industry for startups leveraging emerging technology from other industries to shift the paradigm in how we deal with care. He also explores how Startupbootcamp positions itself to provide value to its companies.

Ken Nguyen is the co-Founder and CEO of Republic. In this podcast, Ken discusses how Republic is at the center of emerging trends around inclusive innovation and startup funding, and the company's vision for a more mission-driven and people-driven economy. Ken explains the benefits for an early stage company to leverage the crowdfunding model. He also shares his view on how blockchain is moving crowdfunding forward at a faster pace.

Michael B. Horn, a thought leader in education, discusses the future of the edtech space and how emerging trends and existing realities are shaping the potential impact that companies can have.