Aleksandra Kucza, Senior Global HR Director at ACAMS, joins Louise to talk about why talent reviews are one of the most underrated business processes out there - and how to run them well when your workforce is scattered across the globe. From getting CEO buy-in to tackling proximity bias, Aleksandra shares practical advice on making talent conversations meaningful, why the annual review shouldn't be a surprise, and how internal recognition can make the invisible visible in a remote-first world.