Tim and Tom's guest this week is Adam Moore, a global service delivery leader. The conversation revolves around the importance of "People First IT Service Delivery". Adam shares his extensive career experience, which includes working in various IT roles within the financial services industry, such as service desks and help desks, even handling 3AM calls (emergency and otherwise).

Adam emphasizes the need to understand users' pain points, going the extra mile to provide the right solutions, and being proactive in IT service delivery. He also highlights the transformational impact of Nexthink from his own first-hand experience, and its ability to transform the narrative of IT support from reactive to proactive.

You can read Adam’s article here. For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).

Register for Experience Everywhere here: https://www.nexthink.com/experience

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