For the third episode of Talking Utilities, I was joined by Comms Advisor for Solo Energy and MD of Cardain Communications, Joanne Smalley.

We discussed topics such as home battery storage, attitudes towards technology within the "Big Six" and how that differs from small suppliers. Joanne also spoke about some of the newer suppliers approach to customer communications and how technology is used as an enabler of this approach.

For the second episode of Talking Utilities, I was joined by Head of Product Development for British Gas Lite, Tim Troy.

We discussed topics such as creating a spin-off brand from an existing bigger brand, customer profiling, the importance of failing fast and making sure the customer is at the heart of everything you do.

For the first episode of Talking Utilities I was joined by Head of IS Strategy and Enterprise Architecture at Northumbrian Water, Martin Jackson.

We discussed topics such as innovation in the water industry, how the Amazon Echo is opening up new channels for customer engagement and some of the biggest challenges facing the wider utilities sector.