What if the real barrier to connection in seniors’ care isn’t communication, but fear?

In today's episode, Mindy Spigel helps us reframe how we respond to families in moments of fear, stress, and uncertainty. Her powerful metaphor of the “snake on your head” will change the way you see emotional reactions in seniors’ care.

You’ll hear:

• Why fear often looks like anger, and how to meet it with empathy, not defensiveness
• How one warm welcome can shape a whole relationship
• Why language matters more than we think
• The impact of starting with yes, even when the answer is no
• Why slowing down at the start can save hours later

This is a practical, compassionate conversation about building trust, reducing tension, and showing up with presence in the moments that matter most.

You can learn more about Mindy here:
https://mindyspigel.com/
https://www.linkedin.com/in/mindyspigel/
email: [email protected]
Tedx Talk https://www.youtube.com/watch?v=rIrXZJWs5N0

You can access the full show notes here