Tanzu Talk

We've all seen those Net Promoter Score (NPS) surveys ("On a scale of 0 to 10, how likely are you to recommend this product or service...") in our consumer lives. But what if platform teams collected NPS as a metric for developer satisfaction? In this episode, Mick Pollard (@aussielunix, which I totally mispronounced as "aussie linux"... think UNIX!) shares how using NPS shifted the mindset of a platform team. Instead of measuring on velocity, the team ran a simple NPS survey and was shocked at what they found.

Mick shares what the NPS represents, as well as how to go about running the survey. He also shares what needs to happen before and after the survey to build trust with developers and turn the metric into impact. Tune in to hear his recipe for success.

For complete show notes, go here: https://content.pivotal.io/podcasts/the-art-and-science-of-developer-net-promoter-scores-for-platform-teams

Designers play a critical role in software development. They impact not just what users see on the screen, but impact important decisions about product direction. In this episode of Pivotal Conversations, Nate Clinton, managing director at Designit, a unit of Wipro, and Tim McCoy, Senior Director of Design at Pivotal, talk about the evolution of design thinking in software development and share best practices for designing modern software.

Validating your assumptions about app features is one of the core benefits of proper product thinking. This means testing out your design theories, but also testing out higher level, strategic questions. Pivotal's Alex Tran walks us through it all. He also goes over a few examples, mapping metrics to design, discover and framing (D&F), and discusses the idea of product vs. project.

In 2017, Rachel Stephens of Redmonk wrote a great piece about how technical debt is an incomplete analogy. But she agrees that it shouldn't be abandoned. In this episode, she and I expound on the analogy to its breaking points, including liquidity, derivatives, and the perpetual state of refinancing we're all in.

See full show notes at: https://content.pivotal.io/podcasts/continuous-refinancing-of-your-tech-debt-with-rachel-stephens-of-redmonk

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The platform team at The Home Depot has many years of experience running Pivotal Cloud Foundry. Returning guest Tony McCully tells us how it's being used and managed now, plus some compliance automation and process tuning the team has been working on. We also discuss how the team is thinking about using kubernetes. Also, egg salad, carrots, and mustard.

At CF Summit 2019 in Philadelphia, I sat down with Jon Ravenscraft (@Jon_Ravenscraft) and Nick Kuhn (@tehkuhnz ) from Kroger to see what was interesting to them from the event and what was on their list to play around with once they got back home. What ensued was a survey of the many ways that Cloud Foundry is evolving. From Eirini, to Buildpacks, to ISM, to Knative.. they all come back to making developers productive.

See the complete show notes and links to Jon and Nick's favorite talks from CF Summit at: Article URL: https://content.pivotal.io/podcasts/making-the-right-thing-easy-with-jon-ravenscraft-and-nick-kuhn-of-kroger

What's life without a little chaos? And why not a little chaos impacting your production systems? Sounds scary, but turns out intentionally introducing random errors into production systems helps identify vulnerabilities so you can do something about them before they result in major disruptions. In this episode of Pivotal Conversations, Gremlin's Tammy Butow, one of the leading practitioners of chaos engineering (as the practice is known), talks about the benefits of and shares best practices for introducing chaos to your production systems.