TapRooT® Changing the Way the World Solves Problems

This episode of TapRooT® TV talks about the TapRooT® VI software: 

Fully implements the TapRooT® 5-Step Process for simple incidents (precursors) and the 7-Step Process for major investigations. 

Includes easy-to-use drawing tools to produce presentation quality SnapCharT®s. 

Includes Root Cause Tree®, Safeguard Analysis, Equifactor®, Change Analysis, Critical Human Action Profile, and Corrective Action Helper® Modules along with other optional techniques to supplement your investigations. 

Access from standard browsers on laptops, desktops, tablets, and even smartphones. Easy connectivity to other systems using our API integrations. 

Easy to customize fields and reports makes the software fit your industry and company. Trend your incident data and learn from your statistics. Plus more that Benna and Angie will discuss so listen in! To view the video about the app, see: https://www.youtube.com/watch?v=Q95qt5BJ8ks 

If you would like further training, check out our e-learning webinar schedule: https://store.taproot.com/software-webinars 

🔔 Subscribe to the TapRooT® channel and “ring the bell” to turn on notifications! 

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- Subscribe to our eNewsletter: http://www.taproot.com/contact-us#new... For more info on our root cause analysis methodology, courses, software & materials visit our website: http://www.taproot.com/ NEW! Virtual Option - Join us at the 2021 Global TapRooT® Summit: http://taproot.com/summit #rootcause #humanerror #training #TapRooT #Software

• 2-Day TapRooT® Root Cause Analysis Training

• 3-Day TapRooT® Root Cause Analysis Training (Sunday – Tuesday)
• 2-Day Risk & Opportunity Based Thinking and Risk Management Best Practices Training 
• 2-Day Getting the Most from Your TapRooT® Software Course
• 2-Day TapRooT® Evidence Collection and Interviewing Techniques to Sharpen Investigation Skills Training
• 2-Day Best Practices in Mistake Proofing & Corrective Actions Writing Training

• 2-Day Equifactor® Equipment Troubleshooting and Root Cause Analysis Training
• 2-Day Stopping Human Error Course

Click for a full description of these Pre-Summit courses: 
 

https://www.taproot.com/summit/pre-summit-courses/#IncidentInvestigation

 Subscribe to the TapRooT® channel and “ring the bell” to turn on notifications!

Want more TapRooT® content? 

- Follow on Twitter: https://twitter.com/TapRooT_RCA

- Like our Facebook page: https://www.facebook.com/RCATapRooT/

- Connect with us on LinkedIn: https://www.linkedin.com/company/system-improvements-inc-

- Pin us on Pinterest: https://www.pinterest.com/taproot_rca

- Follow us on Instagram: https://www.instagram.com/taproot_rca

- Read our Blog: https://www.taproot.com/blog

- Subscribe to our eNewsletter: http://www.taproot.com/contact-us#new...

For more info on our root cause analysis methodology, courses, software & materials visit our website: http://www.taproot.com/

NEW! Virtual Option - Join us at the 2021 Global TapRooT® Summit: http://taproot.com/summit

Second, we make networking fun. The Summit will be the BEST networking and benchmarking event you ever participate in. Meet people from industry-leading companies, performance-Improvement experts, and our knowledgeable TapRooT® Instructors from around the world.

Third, TapRooT® Users share their Success Stories as part of the Summit. Look at the Summit schedule and see the many sessions that address key issues that you are facing. Attend the Summit to learn new best practices to improve performance at your company.

The 2021 Global TapRooT® Summit will be held from June 14 – 18, 2021 in beautiful Knoxville, Tennessee. With nearly sixty days into the New Year, we realize Summit Week will be here before we know it. This means finalizing your registration details is extremely important. That’s why we have recent updates to share with you.

In the TapRooT® TV premiere on Wednesday at noon, on Facebook and YouTube. 

You may also listen to the conversation on the TapRooT® podcast. 

The premiere of new TapRooT® TV videos on Wednesdays is at noon, on Facebook and YouTube. You may also listen to the conversation on the TapRooT® podcast. Of course, you may always listen/watch at your convenience via these links, even if you miss the Wednesday premiere.

TapRooT® Root Cause Analysis Training courses are taught all over the world. If you are interested in learning how to stop repeat incidents, find a 2-day or 5-day course.  We are available to train you and your staff on-site at your workplace; contact us to discuss your needs. You may also call us at 865.539.2139.

This may seem obvious since many training providers took their live courses and started presenting them virtually when the COVID pandemic struck. But we knew the value and quality of our live face-to-face training and we saw many poor quality virtual courses that just didn’t deliver. Therefore, we waited. We hoped that COVID would pass and we could return to effective, live, face-to-face training.

However, by June COVID was still around. Some companies were starting to hold live, face-to-face training or sending people to our public courses, but many were begging us to provide a virtual course experience that was just as effective as our 2-Day TapRooT® Root Cause Analysis Training.

We could see that COVID was sticking around and that many TapRooT® Users might wait until mid-2021 to have live training, so we decided to try to produce training to match the quality of our 2-Day TapRooT® Course.

Therefore, we started assessing various virtual training platforms and testing ways to provide virtual training that would be interactive and effective.

We knew that just providing our 2-Day TapRooT® Root Cause Analysis Course virtually was not an option. Why?

• Eight hours of virtual training in a day was just too long.
• Our instructors were practiced at making live, face-to-face training interactive, but this was more difficult in the virtual classroom.
• The classroom environment is different than the virtual environment. We knew that picking the right training delivery software environment would be important.
• We didn’t know how many people we could effectively teach in a virtual course.

Therefore, we started testing different software virtual delivery systems and experimented with changes to content and timing.

• We found a delivery system that provided a great virtual training experience that included virtual breakout rooms for team exercises.
• We found that students could remain alert and interactive in three-hour segments that were structured with the right amount of interactive exercises, instructional content, exercises, and breaks.
• We started with 10 person classes with two instructors to allow good interaction between students and instructors and provide an instructor to handle technical challenges while the other instructor taught.
• We found ways to add quizzes, exercises, and software practice to the course to keep people involved.

By early July, we had a draft course that was ready for testing. Our first test used our staff and our contract instructors. We tested:

• Our course material conversions to a virtual environment.
• The timing of segments, breaks, and lunch.
• Various quizzes and new exercise ideas.
• The number of people to have in a virtual course and the capacity of our wifi with multiple students and breakout rooms.
• How to coach the use of TapRooT® Software in a virtual environment.
• The studio needed to conduct an effective course.

Ken teaching in the virtual classroom studio.

It was now August. After testing on our staff, we partnered with three TapRooT® Users (three different companies) to test our refined virtual course with a follow up post-course coaching and evaluation regimen to ensure the training was effective.

The testing continued through November. We found that:

• The six-hour per day, three-day course was effective and received excellent student reviews.
• Post-course coaching of the student’s first application of the TapRooT® System was very effective to reinforce the classroom learning. Not only did this question and answer/coaching session after their first investigation provide the students with a chance to ask questions about their use of TapRooT® RCA, but it also provided the instructors with feedback on the students’ use of the techniques and ideas of ways to make the training more effective.
• Some of our initial post-course training (we initially held two post-course mini-review sessions plus an incident review) wasn’t needed and could be dropped to save student’s and instructor’s time.
• Some quizzes and exercises could be modified to simplify the course administration but keep the interactive elements of the training,
• We could increase the number of students in the class to 16 and reduce the number of instructors to one once the instructors were fully familiar with the virtual training environment and the new course materials.

During the later part of the testing, We started testing contract instructors’ wifi connections to ensure the needed capacity for conducting multiple, simultaneous courses and certifying more of our instructors to teach the new virtual RCA course.

When the testing was complete, we held two review and refinement meetings to improve the course once again.

That brought us to the end of the year.

With all this course testing and refinement, what did the virtual course content turn out to be? Here is the course outline…

Day One (9:00 am to 4:00 pm with a 1-hour lunch)

• Class Introductions and TapRooT® Introduction
• TapRooT® System Overview – What You’ll Be Learning
• SnapCharT® Basics – Gathering Information
• LUNCH (1-hour)
• SnapCharT® Exercise – Practice
• Causal Factors – Identifying the Errors

Day Two (9:00 am to 4:00 pm with a 1-hour lunch)

• Root Cause Tree® – Eliminating Blame
• Root Cause Analysis Team Exercise
• Lunch (1-hour)
• Corrective Actions (The Corrective Action Helper®)
• Generic Causes

Day Three (9:00 am to 4:00 pm with a 1-hour lunch)

• Putting It All Together
• Reporting – The Management Presentation
• Frequently Asked Questions
• Lunch (1-Hour)
• Final Exercise – Putting to Work What You Have Learned
• Final Exercise Management Presentation

The course is given virtually using an online teaching platform. Each student must have their own computer, with a webcam on during the class, allowing them to see the instructor, be seen by the instructor, and interact with the class. There will be continuous opportunities for participation, with plenty of breaks to keep everyone engaged. Team exercises will be completed throughout the course and will utilize cloud-based TapRooT® Software.

1. TapRooT® Essentials Book
2. Laminated TapRooT® Root Cause Tree®
3. TapRooT® Root Cause Tree® Dictionary
4. Corrective Action Helper® Guide
5. 3-Day Virtual Course Workbook

For more information, CLICK HERE.

This is one of the most significant changes we made to improve the effectiveness of virtual training.

After the course is complete, the student can schedule an approximately 30-minute long review of their first application of the TapRooT® System to investigate an incident or to perform an audit.

A TapRooT® Expert (probably their instructor) will review the students SnapCharT®, Causal Factors, root causes (use of the Root Cause Tree®, and corrective actions (use of the Corrective Action Helper®). The student can ask questions, and receive advice that will improve their future use of the TapRooT® System.

We have found that this review and coaching is very valuable and provides one more virtual face-to-face learning opportunity after the information from the course has been allowed to sink in and then be applied in a real-world situation.

For the first six months of 2021, we will be providing an opportunity for companies to schedule a Virtual 3-Day TapRooT® Training for up to 16 people at a time. The number of these courses will be limited as we certify our own in-house instructors (expanding our capability to deliver this interactive training).

Therefore, to get training for your company’s employees, contact by clicking on this link…

SCHEDULE A VIRTUAL COURSE

Also, we will not be certifying company instructors or offering public virtual courses until after an evaluation of the program at the 2021 Global TapRooT® Summit to be held on June 14-18 in Knoxville, TN. This review is to ensure the quality of the training and provide another opportunity to review the course with the TapRooT® Advisory Board.

Therefore … Don’t Wait!

Slots to conduct virtual training will fill up fast. Click the button above or call your TapRooT® Implementation Expert at 865-539-2139 and get your course scheduled today.

You may also listen to the conversation on the TapRooT® podcast. 

How Can the Secrets Help You? The secrets can help you in many different ways! When you make assumptions about an incident and guess at root causes, your corrective actions are fixing “guesses.” Unlock Secret #1, the key to understanding how an incident occurred without assuming. Even if you are an experienced investigator, your knowledge will only take you so far. Learn Secret #2 and stop missing root causes. Are you jumping to “why” an incident occurred before examining what happened? Learn Secret #3 and collect better information. Do you have trouble getting the information you need from investigative interviews? Learn how to get around that with Secret #4. Do your corrective actions often include discipline, training, and procedures? Secret #5 will help you see beyond these three common fixes. Are you experiencing repeat incidents? That’s sometimes an indicator of ineffective corrective actions. Secret #6 helps you stop incidents from recurring. Your root cause system should be flexible enough to scale to the size of the problem and the risk of future accidents with similar causes. 

Then you avoid spending more time and money than necessary. Secret #7 tells you how. The difference between a “good enough” investigation and a great investigation is seven secrets. This free webinar reveals all seven secrets that will change the way you conduct a root cause analysis. What are the seven secrets? Secret 1 YOUR ROOT CAUSE ANALYSIS IS ONLY AS GOOD AS THE INFO YOU COLLECT. OR … GARBAGE IN = GARBAGE OUT Most root cause systems operate as a “standalone” module. Information goes in and an answer comes out. They don’t help investigators collect accurate info. To make matters worse, some root cause tools actually start by developing a “hypothesis” and then collecting information to verify (or perhaps disprove) the hypothesis. 

Extensive research has proven that once an investigator becomes invested in a particular hypothesis, his/her brain automatically starts looking for “facts” to confirm the hypothesis and disregards “facts” that are counter to the hypothesis. The result? You find what you want to find. This is not a robust root cause analysis process. 7 Step Process TapRooT® 7-Step Major Investigation Process Copyright 2016 by System Improvements, Inc. Used by permission. TapRooT® takes a completely different approach to how a root cause analysis process is used in an investigation. In the TapRooT® 7-Step Process (and in the 5-Step Proces for simple investigations), the root cause analysis tools are used throughout the investigation to make every investigation phase, including information collection, more robust. 

STEP 1: PLANNING The first tool from the TapRooT® Toolbox that helps an investigator collect info is the SnapCharT®. The investigator starts using this tool to organize the investigation and decide what evidence needs to be gathered and assigns a priority to secure evidence that might be lost. 

STEP 2: DETERMINE WHAT HAPPENED You may notice that in Step 2, there are four tools to help you collect information and determine the Incident’s sequence of events: SnapCharT® Equifactor® CHAP Change Analysis When you attend the 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Course, you will learn all these techniques plus advanced tools to conduct a special type of interview: the cognitive interview – that helps people provide better information to assist your investigation. 

FIRST SECRET That’s the first secret. Get accurate, complete, necessary information to understand the incident. If you try to analyze assumptions, you will be guessing at the root causes and fixing your guesses. That would be a “bad practice.” 

Secrets 2 – 7 We can’t spill ALL the beans just yet. Sign up for the FREE webinar and discover the Seven Secrets of Root Cause Analysis. Join us every week. The premiere of new TapRooT® TV videos on Wednesdays is at noon, on Facebook and YouTube. You may also listen to the conversation on the TapRooT® podcast. Of course, you may always listen/watch at your convenience via these links, even if you miss the Wednesday premiere. 

Register for a TapRooT® Root Cause Analysis Training Course TapRooT® Root Cause Analysis Training courses are taught all over the world. If you are interested in learning how to stop repeat incidents, find a 2-day or 5-day course. We are available to train you and your staff on-site at your workplace; contact us to discuss your needs. You may also call us at 865.539.2139.

Whether the investigation is complex or seems to be a bunch of little things, we are here for you. Facilitations can be carried out remotely using a virtual platform so help is just a mouse click or phone call away.

We are available to train you and your staff on-site at your workplace; contact us to discuss your needs. You may also call us at 865.539.2139.

TapRooT® Root Cause Analysis Training courses are taught all over the world. If you are interested in learning how to stop repeat incidents, find a 2-day or 5-day course. 

In the TapRooT® TV premiere on Wednesday at noon, on Facebook and YouTube. 

You may also listen to the conversation on the TapRooT® podcast. 

Our 5-Day TapRooT® Advanced Root Cause Analysis Team Leader Training teaches the materials from the 2-Day Course plus the techniques needed to lead a major investigation including interviewing, equipment troubleshooting, analyzing human performance, and other advanced tools. We also offer courses to troubleshoot and find the root causes of equipment failures (Eqifactor®).

For information about our COVID-19 precautions, please see our statement.

https://www.taproot.com/covid-19-precautions-at-taproot-training-sessions/

TapRooT® Training is also available online in the comfort of your own professional setting. We offer a diverse selection of online training in the Webinars course content section of our website.

Additionally, we recently released a self-guided online evidence collection course. Find out more below.

In the TapRooT® TV premiere at 12:00 pm, on Facebook and YouTube. 

You may also listen to the conversation on the TapRooT® podcast. 

Then, after you listen to Ken and Benna, be sure to read about our 2021 Global TapRooT® Summit.

GUARANTEE: Attend the 2021 Global TapRooT® Summit. Go back to work and implement your road map to success. If you don’t save 10 times the cost of your attendance at the Summit, let us know and return your Summit materials and we will refund 100% of the Summit registration fee. This guarantee shows how certain we are that you will learn valuable best practices to take your team’s performance—and that of your whole organization—to the next level.

The 2021 Global TapRooT® Summit, June 14-18, 2021, in Knoxville, Tennessee, is the best setting to help you develop your roadmap to success. You will also meet industry leaders and network with other professionals.

Look through the 2021 Global TapRooT® Summit schedule to browse the tracks and then . . .

1. Peruse and take advantage of the Pre-Summit Courses (June 14-15).
2. Read the Summit FAQ.
3. Save money! Register 3 or more attendees simultaneously for a discount. Also, save when you register for the 3-day Summit plus a 2-day Pre-Summit course.

The premiere of new TapRooT® TV videos on Wednesdays is at 12:00 pm, on Facebook and YouTube. You may also listen to the conversation on the TapRooT® podcast. Of course, you may always listen/watch at your convenience via these links, even if you miss the Wednesday premiere.

TapRooT® Root Cause Analysis Training courses are taught all over the world. If you are interested in learning how to stop repeat incidents, find a 2-day or 5-day course.  We are available to train you and your staff on-site at your workplace; contact us to discuss your needs. You may also call us at 865.539.2139 for any questions you may have.

Has your company had a TapRooT® Executive Briefings and an Implementation Roadmap? Do you even know what they are and why they are so important to your TapRooT® program? These two things are important for you whether you are just starting out looking at TapRooT® and want to know more or perhaps you are TapRooT® users for years and don’t know if your company is getting the full benefits out of your TapRooT® system. Alex and Benna share with you what they are and how those things can help your company achieve your improvement goals. 

Let’s begin with companies just starting out . . . has your company been thinking about possibly inquiring into TapRooT® and you aren’t sure where to start? An initial call and then an executive briefing is the perfect way to begin. Including your leadership at the beginning is very important to successfully implement TapRooT® in an effective and efficient manner. We want everyone on the same page. We want you to understand the methodology and what it looks like to have a successful TapRooT® program. Our goal is to partner with you from the beginning to ensure your success. 

Next, is your company a current user of TapRooT®, and let's say you have had some team members who were trained and you all dust off your books and refresh yourself on TapRooT® quickly when something goes wrong. Are you getting the most out of what TapRooT® has to offer? Maybe you are on our software but you aren’t on the latest version. Did you know it has new features like the evidence collection app for your smartphone, grading your investigations to make sure you are doing the best investigations possible? Do you have an incident management system you use and either use TapRooT® software but are having to re-enter your data because it’s two separate systems? Or you aren’t using TapRooT® software because you have an IMS and don’t think you need it? Do you have different departments or locations in your company utilizing other methodologies and you all aren’t speaking the same RCA language? Do your investigation policies reflect when you should do refresher training and what triggers an investigation and what level of training the investigator needs? Do you know about all the continuous improvement training we have? Are you having a hard time keeping your team proficient and ready to go when something occurs that needs investigating? These are all things we can discuss with current TapRooT® users in a Roadmap Call. 

We are here to partner with you to ensure your success! Don't go it alone . . . include us to get the most out of your TapRooT® program. 

For more information contact us at [email protected] or visit our websites www.TapRooT.com 

To find out about all our training, please see www.TapRooT.com/courses

Here is what the DOJ has to say about corporate compliance programs and sentencing for corporate crimes: 

The Principles of Federal Prosecution of Business Organizations require prosecutors to assess “the adequacy and effectiveness of the corporation’s compliance program at the time of the offense, as well as at the time of a charging decision.” JM 9-28.300. Due to the backward-looking nature of the first inquiry, one of the most difficult questions prosecutors must answer in evaluating a compliance program following misconduct is whether the program was working effectively at the time of the offense, especially where the misconduct was not immediately detected. U.S. Department of Justice Guidelines The DOJ guidelines for federal prosecutors says: To determine whether a company’s compliance program is working effectively at the time of a charging decision or resolution, prosecutors should consider whether the program evolved over time to address existing and changing compliance risks. Prosecutors should also consider whether the company undertook an adequate and honest root cause analysis to understand both what contributed to the misconduct and the degree of remediation needed to prevent similar events in the future. The DOJ guidelines say that the company should document the company’s response to a compliance issue including discipline taken or remediation (corrective actions). The guidance specifically says: Have the company’s investigations been used to identify root causes, system vulnerabilities, and accountability lapses, including among supervisory managers and senior executives? What has been the process for responding to investigative findings? How high up in the company do investigative findings go? DOJ says: Finally, a hallmark of a compliance program that is working effectively in practice is the extent to which a company is able to conduct a thoughtful root cause analysis of misconduct and timely and appropriately remediate to address the root causes. These two guidelines imply that your root cause analysis system should identify Management System root causes and have SMARTER corrective actions. Importance of Compliance Your corporate counsel can explain the importance of your compliance program IF you get in regulatory trouble. But from the brief explanation above, you need to know about advanced root cause analysis and you need to have the best root cause analysis program implemented to reduce your potential liability under the sentencing guidelines. But there is an even MORE IMPORTANT reason to have the best root cause analysis as part of your compliance program. That reason is that implementing outstanding root cause analysis can help you prevent major accidents (compliance issues) by analyzing and fixing precursor incidents to prevent major breaches of compliance. 

Learn More About Advanced RCA and Compliance First, to learn more about TapRooT® advanced root cause analysis, you should attend TapRooT® Training. 

Here is a link to the course descriptions:

 https://www.taproot.com/courses

 And here is a link to the upcoming public course schedule: 

https://store.taproot.com/all-locations

 What about further learning on compliance and root cause analysis? We have you covered there too! The 2021 Global TapRooT® Summit has a new track: Compliance Best Practices Track at the 2021 Global TapRooT® Summit Topics in the Compliance Best Practice Track include: Accident or Gross Negligence: Lessoned Learned from EPA Criminal Investigator Compliance Causal Factors ISO 45001: 1) Self-Audit of Your ISO 45001 Implementation 2) Performing an ISO 45001 Gap Analysis 3) ISO 45001 Key Elements Use TapRooT® to Keep You Company Out of Court How Regulators Can Become Better Investigators (Staying away from bias) Admiral Rickover and Conservative Decision Making Defeating the Blame Culture: 1) How Management Learned Not To Blame 2) Fight Against Blame 3) How a Gold Mine Reduced Blame Those are some interesting and important compliance topics. CLICK HERE to learn more about the 2021 Global TapRooT® Summit. Questions? Contact us or call us at 865.539.2139. For more information on TapRooT® training: www.taproot.com/courses For information on our upcoming Global TapRooT® Summit: www.taproot.com/summit