The latest Gartner Market Guide for Telecom Expense Management Services makes clear that TEM is no longer just about invoice processing, inventory and dispute management, or wireless optimization. The category is expanding into broader technology expense management, cloud, SaaS, UCaaS, IoT, utilities, and even emerging areas like AI license sprawl and API consumption.

Tony Mangino is joined by Theresa Knutson, head of the TC2 IT Cost Management Practice, to review the key updates compared to 2024's Gartner Market Guide and to provide additional market input and insights based on TC2's work with its clients on competitive RFPs, TEM implementations and TEM health check reviews.