What if your health tech solution is built on biased data, and you don’t even know it?

On this episode, I sat down with Beverly Miner of Consensus Cloud Solutions live from the floor of VIVE to talk about one of the most overlooked drivers of healthcare inequity—unstructured data. From missed medications to tragic delays in care, we walk through what happens when critical patient information is locked in PDFs, never reaches the right provider, and gets left out of the systems we rely on to make decisions.

You’ll hear what Beverly’s team is doing to:

• Eliminate the need for costly EHR overhauls with cloud fax + data extraction
• Solve real problems like discharge delays, referral breakdowns, and prior auth lag
• Improve clinical workflow without asking care teams to learn new tech or platforms
• Address health equity by first solving tech equity in underserved markets

One of Beverly’s own family members died waiting for a prior authorization. That’s what drives her. This episode isn’t about buzzwords—it’s about fixing the backend issues that block care from reaching people who need it most.

If you’re a founder building in health tech, it’s time to stop creating tools that live in silos or pile more work on your end users. Ask:

Is your tech actually making it easier to deliver care—or just easier to sell a demo?

Key Talking Points: 

🔑 Why “tech equity” is the prerequisite for true health equity

🔑 How unstructured data is quietly skewing analytics and care quality

🔑 What founders get wrong about interoperability and burnout

🔑 Why fixing backend bottlenecks is the best ROI you can build into your tech

🔑 The one workflow rule you must follow if you want adoption to stick

Episode Timeline:

00:01:19 –  Beverly Miner from Consensus Cloud Solutions

00:04:37 – Tech equity as a key to health equity

00:08:17 – Call to founders: Build for integration, not just visibility

00:10:34 – Backend intelligence, not just dashboards

00:12:29 – Let clinicians practice: how data accuracy reduces burnout

00:14:56 – Magic wand wishes: Prior auth, burnout, and system cost

00:17:19 – Are we building functional or flashy tools in healthtech?

00:21:42 – What healthcare leaders can do right now to fix data problems

00:23:44 – Collaboration across roles: policy, scalability, and innovation

00:24:51 – Final reflection: Solving bias and access with smarter integration

00:25:36 – 7 Key takeaways from today’s episode

🔊 Notable Quotes

“Health equity has to equal tech equity. We need to make sure the technology and access to data is truly equitable—or we’re just widening the gap.” - Bevey Miner

“Interoperability is talked about endlessly—but founders need to stop chasing buzzwords and start solving real workflow problems at the point of care.”  – Sabrina Runbeck

📣 Get In the Spotlight

Are you a founder with a proven solution and paying users?

Apply to pitch your startup in front of investors and decision-makers on HealthTechShowdown.com.

Each month, one qualified company receives an $800 media scholarship.

Submit a short (under 200 words) [email protected] explanation of your solution and why it belongs in front of the people who matter most.

🔗 Resources Mentioned

• Connect with Beverly Miner and visit Consensus Cloud Solutions to learn more about their solution
• Think your solution is ready to scale? Find your blind spots and next steps in 3 minutes – ImpactQuotientQuiz.com
• Want to be a on our stage? Apply to pitch in front of investors and system leaders and win $5000 media package

Listen 🔊to this episode now and Subscribe to the Provider’s Edge to never miss an episode❗

🎧 SabrinaRunbeck.com/Podcast 

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