Tech for Business

In this episode, Nate, CIT’s Director of Cybersecurity, discusses why VPNs are becoming outdated and how Zero Trust Network Access (ZTNA) solutions are the future of secure network access. He explains the differences between traditional VPNs and ZTNA solutions, highlighting the security risks of VPNs and the advantages of ZTNA in terms of cost-effectiveness, scalability, and improved user experience. The discussion also covers compliance implications, potential challenges in transitioning to ZTNA, and practical steps for businesses considering the switch. Tune in to learn why it's time to move away from VPNs and how ZTNA can enhance your organization's cybersecurity posture.

00:00 Introduction to VPNs and Cybersecurity

00:39 Understanding VPN Security Risks

02:24 ZTNA Solutions: The Future of Network Security

04:05 Practical Applications and Use Cases

06:13 Cost and Scalability of ZTNA Solutions

17:56 Implementation and Transition Challenges

31:09 Future of ZTNA and Final Thoughts

In this episode of Our Tech for Business podcast, we delve into the complex world of AI ethics in business, featuring insightful discussions with Kyle, the CEO and President, Ann, the Quality Assurance Analyst, and Andrew, the Customer Strategy Advisor. Join us as we explore the importance of integrating AI responsibly while maintaining data security, privacy, and transparency. Kyle highlights the need for balancing innovation with ethical considerations, while Anne emphasizes the necessity of educational guardrails. Andrew discusses the implications of data bias and privacy in AI, offering practical advice on maintaining customer trust. Tune in to gain a comprehensive understanding of how businesses can leverage AI technologies ethically to enhance productivity and strategic decision-making.

00:00 Introduction to AI Ethics in Business

01:01 Kyle on the Importance of AI Ethics

02:39 Ann's Perspective on Compliance and Ethics

04:26 Andrew Discusses Practical AI Applications

06:33 Addressing AI Bias and Data Quality

14:54 Ensuring Data Privacy and Ethical Use

22:42 Maintaining Customer Trust and Transparency

28:36 The Human Element in AI Implementation

36:57 Conclusion and Future of AI Ethics

Secure AI Adoption for Businesses: Practical Steps and Considerations

In this episode of Our Tech for Business podcast, Todd (COO and CISO) and Nate (Director of Cybersecurity) discuss the practical adoption of AI in businesses, emphasizing security and privacy concerns. They cover key topics such as the importance of cybersecurity teams leading AI initiatives, developing AI policies, addressing shadow AI, setting up guardrails, and working with vendors who use AI. The conversation highlights the need for businesses to balance innovation with risk management, meet users where they are, and stay informed about evolving AI regulations and frameworks. This episode provides valuable insights for organizations looking to implement AI securely and responsibly.

00:00 Introduction to AI Tools in Business

00:26 The Role of Cybersecurity in AI Adoption

03:56 First Steps in Implementing AI: Policy and Governance

09:02 Common Concerns and Mistakes in AI Adoption

17:46 Understanding and Addressing Shadow AI

21:16 Setting Up Guardrails for AI Use

25:08 Working with Vendors Who Use AI

28:52 Final Thoughts on Practical AI Adoption

Ann, CIT's Quality Assurance Analyst, joins us to discuss the critical topic of AI policy. With the rapid evolution and adoption of AI technology, organizations need to establish clear guidelines and ethical considerations. Ann shares insights on how AI can be leveraged within different industries, defining AI in the context of policy, and the importance of collaborative efforts in policy creation. Learn about the critical foundational elements, the role of training, transparency, and how to ensure ethical use in your AI initiatives. Whether your company is just starting or looking to refine its AI policy, this episode offers invaluable guidance and expert advice.

00:00 Introduction to AI Policy

00:23 Defining AI in Policy Context

03:24 Collaborative Efforts in Policy Making

06:37 Effective Communication of AI Policies

08:27 Ethical Considerations in AI Policy

13:49 Transparency in AI Use

25:53 Starting Points for Creating AI Policies

31:03 Common Missteps and Foundational Elements

35:10 Conclusion and Final Thoughts

What is Agentic AI, and why is it gaining so much attention? In this episode of Tech for Business, we explore how this specialized form of AI is designed to complete specific tasks, (examples: password resets, email triage, and auto-scheduling) rather than just answering questions. As businesses look to boost efficiency, Agents are emerging as a powerful tool across industries like manufacturing and logistics.

You'll learn how to identify tasks that are ideal for automation, the importance of clean data, and how to manage AI risks like bias and transparency. From the "Four Ds" framework to the value of ongoing evaluation, this episode offers practical guidance for any organization exploring how to make AI work for their operations.

What does it mean to be an AI advocate in your workplace, and why does it matter now more than ever? In this conversation, experts dive into how AI is transforming day-to-day business operations and what it takes to lead that change from within.

They explore real-world examples of generative AI in action, from automating emails and analyzing reports to enhancing marketing efficiency and customer strategy sessions. You’ll also hear how everyday tools like Google (Gemini) and Netflix are already using AI to personalize experiences, proving it’s not just the future, it’s the present.

We also break down prompt engineering, discuss the importance of creating an AI policy to protect your organization’s data, and share free learning resources to help you and your team get up to speed with tools like Microsoft Copilot.

Whether you're brand-new to AI or already experimenting, this episode will give you the knowledge and confidence to take the next step as an internal AI advocate.

Resources:

Microsoft Learn: https://learn.microsoft.com/en-us/training/browse/?products=ms-copilot

LinkedIn Learning: https://www.linkedin.com/learning/

AI & Ethical Considerations: https://www.cit-net.com/ai-balancing-innovation-and-ethics/

Join us for an insightful episode of the Tech for Business Podcast as we explore the evolving world of password management with Brad Waldo, Strategic Partner Manager at LastPass. Discover how LastPass is transforming the way businesses and individuals protect their digital identities.

From foundational best practices to the latest in passwordless technology, Brad shares expert insights on why credential management is a critical component of modern cybersecurity. We’ll debunk common myths about password managers, discuss the cultural shift toward security-first thinking, and highlight innovations like biometric authentication and passkeys.

Whether you're a tech-savvy professional or a business decision-maker, this episode offers actionable tips and forward-looking strategies to strengthen your digital defenses.

Learn more: https://www.lastpass.com/

Dive into exciting industry changes with Jason, our VCIO, and Sara, our customer relationship manager. We're gearing up for the 'Pop into Excellence' event on May 12, as Jason and Sara share their enthusiasm for their panel sessions and unique perspectives within the evolving design and dealership industries. Discover the innovative technologies and services like 'Aura Acceleration' that are transforming the workflow for designers, making their jobs more efficient and helping them achieve a better work-life balance. Learn about the impact of industry consolidation, the movement towards more consultative experiences, and hear promising future developments that support the design community. Don't miss this informative and engaging discussion!

00:00 Introduction and Event Teaser

00:36 Curating Unique Perspectives for the Event

02:21 Excitement and Advocacy for Designers

03:49 Industry Changes and Evolution

07:58 Supporting Designers with Aura Acceleration

13:23 Technical Innovations in Rendering

17:12 Adapting to New User Experiences

17:27 Engaging with Designers and Manufacturers

18:33 Future of Work for Designers

21:14 Investing in Vertical Markets

27:40 Empowering Designers with AI

29:17 Supporting Dealerships and Designers

35:18 Conclusion and Final Thoughts

In this episode of Our Tech for Business podcast, Todd, the COO and CSO, and Kelsey, the graphic designer and brand strategist, delve into the effective use of AI prompting tools like Microsoft's Copilot. They share personal experiences and practical applications, including quick-start strategies, campaign briefs, business communications, and the intricacies of crafting the perfect prompt. The conversation also touches on advanced prompting techniques, the importance of brand voice, and troubleshooting common AI errors. The future of AI, including the role of agentic AI and the potential for AI agents, is also discussed. Join us for an insightful discussion on leveraging AI to enhance productivity and creativity in business.

Resources:

• https://techcommunity.microsoft.com/blog/microsoft365copilotblog/prompt-like-a-pro-with-microsoft-copilot-in-teams/4141986
• https://techcommunity.microsoft.com/blog/microsoftteamsblog/prompt-like-a-pro-8-tips-and-tricks-for-working-with-copilot-in-teams/4195028
• https://techcommunity.microsoft.com/blog/microsoft_365blog/favorite-microsoft-365-copilot-prompts/4270282
• https://support.microsoft.com/en-us/topic/introducing-agents-943e563d-602d-40fa-bdd1-dbc83f582466
• https://support.microsoft.com/en-us/topic/learn-about-copilot-prompts-f6c3b467-f07c-4db1-ae54-ffac96184dd5

00:00 Introduction to the Podcast and Guests

00:17 Creative Uses of AI in Business

01:39 Effective Email Communication with AI

06:02 AI's Role in Summarizing and Communication

07:47 Advanced Prompting Techniques

13:53 Personal and Brand Voice with AI

19:20 Building an Info Base for Brand Consistency

20:25 Leveraging AI for Efficient Data Management

23:39 Troubleshooting AI Hallucinations

27:28 Iterative Prompting Techniques

35:28 Future of AI and Agentic AI

40:27 Conclusion and Future Prospects

In this episode, Kyle, CEO & President, and Scott, the Director of Strategic Services, delve into the strategic initiatives that can drive significant impact for businesses this year. The discussion centers around the importance of cybersecurity, emphasizing the need for AI-driven endpoint detection, multi-factor authentication, and the transition from legacy VPNs to Zero Trust frameworks. Additionally, they explore the ongoing shift towards cloud services, the implications of AI on business processes, and the paramount importance of business continuity and disaster recovery. Whether you're looking to mitigate risks, ensure compliance, or align your IT strategy with long-term business goals, this episode offers deep insights and practical advice.

00:00 Introduction to Strategic Initiatives

00:25 The Importance of Cybersecurity

02:09 Advanced Cybersecurity Measures

02:58 Multi-Factor Authentication and VPN Replacement

06:38 Zero Trust and Legacy Systems

09:24 Cloud Migration and AI Integration

21:08 Business Process Changes and Continuity

24:48 Customer-Centric IT Strategy

32:11 Conclusion and Final Thoughts