Tech means Business

This podcast is produced in conjunction with Riverbed Technology.

When people build digital infrastructure, the added monitoring capabilities often can't correlate network or application activity and any customer experience or end-user problems. As today's guest, Brian Gormley (Senior Manager, Solution Engineering for Riverbed Technology), says, it should be "all about putting a lens on exactly what users are seeing and experiencing."

Equating user experience with what's going on throughout the stack is especially important today. A "spinning cartwheel of death" or an unresponsive app for just a few seconds is enough to make users switch to an alternative. And the issues that cause poor CX are usually a combination of internal and external factors rather than a piece of hardware or software that's misfiring.

Then, there's the issue of prioritization. Once you've pinned down the problematic elements in the stack, which to address first?

The Alluvio IQ platform from Riverbed ticks all the boxes. It locates problems, cross-references the end-user impact points, and shows how your organization's end-user experiences stack up against your competition. It's a business-oriented cloud platform that brings network insights to a new level, where strategy and end-user experiences inform your team's decisions.

You can read all about the Alluvio IQ platform and the value Riverbed Technology can bring to your business operations by following this link.

Brian Gormely on LinkedIn:
https://www.linkedin.com/in/gormleyb/

Joe "tone deaf" Green is on LinkedIn:
https://www.linkedin.com/in/josephedwardgreen/

This podcast is produced in conjunction with essensys

It's 2022. Today, we experience on-demand digital services in most areas of life, from where we work, to transportation, shopping, deliveries, and even government and health services. Small wonder, then, that the basic requirements of a modern office are so different from what they were even five years ago.

In today’s episode, we take a look at essensys, a technology that helps office landlords and flexible workspace operators or anyone with a stake in how a professional space is run to connect, control, and automate digital services - enabling seamless in-building digital experiences. Essensys lets office landlords and flexible workspace operators get the best return on their investments by removing complexity and automating error-prone, time-consuming common processes along the infrastructure stack. The platform also enables cross-portfolio customer mobility so their workplace users get the best experience they can.

Eric Schaffer of essensys joins us to talk about the way our workplaces are changing and technology enabling landlords and flexible workspace operators to cope with shifting demands.

Commercial real estate is under pressure at the moment, with a sea-change in all our working models. How can workspaces adapt for the future now they are less of a natural hub for commerce than they were pre-COVID? And does technology have some answers?

If you are struggling with managing your networks or looking for the right tech foundation to enable digital services within your office portfolio, essensys might be the solution for you.

Wondering how essensys can help you? Speak to a member of the APAC team here.

Discover key steps to digitally enable your office portfolio. Read the free eBook here.

Connect with Eric here:

https://www.linkedin.com/in/eric-s-schaffer/

Joe's LinkedIn profile is here:

https://www.linkedin.com/in/josephedwardgreen/

You can spend millions of dollars on every cybersecurity feature under the sun and commit similar sums to create SOCs and ranks of qualified experts. But sooner or later, your organization will suffer a cyber breach.

With that in mind, what's the policy for recovery, rollback, and business continuity? What's your recovery time and recovery objectives? And what are you backing up where, and why?

Thinking about a recovery strategy early will involve an examination of the data your organization holds and what you might prioritize over other information. That process should inform you what you want to snapshot every ten seconds and what can go straight into cold archive.

In this episode of the Tech Means Business podcast, we talk to industry stalwart Brian Spanswick of Cohesity about how putting the business's continuity needs at the front of the pile of arguments as to what gets backed up, where, when, and how. If your company is going to cease trading if it loses information stored in X, then making X recoverable in an instant has to be your focus. The pictures of the Head Office party can probably wait…

Brian's experience helps us shed light on why we should be running rsync, arguing air gaps, and studying snapshots. (This podcast contains no further alliterations.)

Brian's profile lives here:
https://www.linkedin.com/in/brianspanswick

You can read about Cohesity's backup and recovery solutions here:
https://www.cohesity.com/

Joe "spinning rust" Green on LinkedIn is here:
https://www.linkedin.com/in/josephedwardgreen/

Formed from the amalgam of FireEye and McAfee Enterprise, Trellix is one of the world's biggest suppliers of cybersecurity technology, serving a decent proportion of the Fortune 500 list of companies.

On this episode of the Tech Means Business podcast, we're joined by old friend Daryush Ashjari to talk about the new company's offerings, especially its XDR (eXtended detection and response) capabilities.

As companies struggle to juggle multiple security tools and have separate detection and remediation systems, sometimes it's enough just to keep from going under a deluge of red flags from different parts of the cybersecurity stack.

XDR offers organizations a single place where SecOps can get full oversight of all parts of the enterprise's networks, from the smallest SoC up to powerhouse VMs in distant clouds. This is total insight presented to time- and resource-poor cybersecurity teams.

Bringing years of experience to what's now called Trellix, Daryush helps us shed some light on the problems facing many security teams in the face of increased state-sponsored hackers, as well as the usual collection of avaricious cybercriminals preying on the internet's low-hanging fruit.

If you suspect your IT security is lacking, or you're struggling to recruit enough skilled cyber staff to discover and remediate threats, Trellix may well have the answer.

You can learn more about XDR, the theory, and practice here:
https://www.trellix.com/en-us/about/why-trellix.html

Read the latest threat report:
https://www.trellix.com/en-us/threat-center/threat-reports/apr-2022.html

Trellix virtual events:
https://trellixxpanddigital2022.virtualevents-hub.com/

Daryush Ashjari's LinkedIn is here:
https://www.linkedin.com/in/daryush-ashjari-6857641/

And Joe "Wicked Panda" Green is here:
https://www.linkedin.com/in/josephedwardgreen/

The back end of the average global marketplace is a complicated arena, where forex procedures sit alongside local banking, tax and import/export duties jostle for attention, and over it all, that CX element has to hit all the right notes.

In the Tech Means Business podcast today, we talk to Payoneer and one of its customers, Coupang, about navigating all that complexity while, swan-like, remaining serene as they glide across the surface.

Coupang is Korea's biggest online marketplace, a company that lives and breathes multiple international suppliers, and serves a switched-on, discerning customer base. Gerald Hoe from Coupang shares his insights into how his outfit needs to operate with agility and an ability to scale, and how Payoneer helps him do just that.

Payoneer — the global payments platform — is represented on the 'cast by Nagesh Devata. He tells us how the company acts as the missing link between companies like Coupang and the networks of buyers, sellers and third-parties. All the actors need money and goods moved quickly to and from each other, over borders, tax jurisdictions and in accordance with other bits of data governance and virtual red tape.

More than a mere neo-bank, Payoneer is behind some of the world's biggest brands: Airbnb and Walmart, to name just a couple. The company's boots-on-the-ground in dozens of countries means international trade just got a whole lot simpler.

You can peruse your potential purchases on Coupang, here:
https://www.coupang.com/

And Gerald Hoe, the brains behind the outfit is here:
https://www.linkedin.com/in/geraldhoe80/

Payoneer to be found here:
https://www.payoneer.com/

And Nagesh Devata's LinkedIn profile is here:
https://www.linkedin.com/in/nagesh-devata/

Joe "Shopaholic" Green lives here:
https://www.linkedin.com/in/josephedwardgreen/

When customers pick up the phone or tap out a message, companies on the receiving end need to hear and read those messages in the right order, in one place. That's omnichannel communications; the mainstay of the contact center, customer care department, and the inbound sales division.

But how many times have we all contacted brands and organizations to be told to repeat details as we're passed from pillar to post? Frustration and annoyance don't make for the type of customer experiences modern companies want to create, and RingCentral is the platform that many use to create fantastic experiences for staff, customers, partners, and customers-to-be.

Methods and preferences for communications change by geography, by demographic, and by the whims of fashion, so which channels should companies concentrate on? We ask these questions, and plenty more besides of Julien Rio, the CCXP of RingCentral. We talk about getting CX right, not just for customers, but for internal comms too, and how companies can develop better communications strategies.

To learn more about RingCentral, go here:
https://www.ringcentral.com/lp/contact-center-customer-experience.html

Julien Rio's details are here:
https://www.linkedin.com/in/julienrio/

Joe Green's LinkedIn is here:
https://www.linkedin.com/in/josephedwardgreen/

This podcast is produced in association with Exabeam.

A vital part of any organization's cybersecurity arsenal is a SIEM system (security information and event management). Typically, SIEMs base their activities around logfiles, which by definition represent historic data. But today's latest generation SIEM platforms can act on information pretty much as those files are written, and foremost among these systems is Exabeam.

On this episode of the Tech Means Business podcast, we speak to Bob Reny (CTO & Principal Systems Engineer) and Gareth Cox (VP Sales for Asia Pacific & Japan) from Exabeam about the company's methodology, and how the machine learning engine at the platform's heart works and protects.

Exabeam's focus is very much on directed business-oriented outcomes, so it can be deployed on the basis of, for instance, "help us stop phishing attacks," or "flag up potential insider threats." By using advanced, self-learning algorithms, companies can be alerted to any type of anomalous activity that indicates illicit activity, even on very complex networks.

And because the learning corpus for the platform is the network it's installed on, it improves over time for situations specific to each deployment. Up and using its smarts in weeks not months, Exabeam represents cybersecurity's new frontier, where hackers too are leveraging AI to penetrate and destroy priceless commercial IP.

Here are our guests' LinkedIn profiles:

https://www.linkedin.com/in/bob-reny-b6386227/
https://www.linkedin.com/in/garethcox/

You can join the company-run CTF here:
https://www.exabeam.com/tp/exabeam-ctf/

Get a demo of Exabeam here:
https://www.exabeam.com/contact/get-a-demo/

Soon to add l33t h4kk0r to his bio, the podcast's host Joe Green is here:
https://www.linkedin.com/in/josephedwardgreen/

In this episode we talk to the brains behind Care Matched, a UK company that helps domiciliary carers (AKA home help) be matched to those that need their services, with an emphasis on giving full respect to cultural, religious and language preferences.

Maaha Suleiman is a young British entrepreneur who saw the need for just such a service, and who designed an mobile app and web-based back end to run it all. Drawing from her own and her family's direct experience with the care sector, Maaha has – with a little help and a lot of hard work – created an instance of technology that is designed to do some good in the world.

We talk to Maaha about funding, angel investors, support from local government and funding bodies, and some of the pitfalls of getting a project up and running, from conception to beta to full production. It's a story that makes it sounds simple, but actually involves months and months of tireless work by this young British businesswoman.

You can learn more about Care Matched here on the company's website:
https://carematched.co.uk/
There are press releases and more background material here:
https://diversityq.com/cultural-matching-app-for-care-sector-launches-1517464/
The funding body mentioned by Maaha, UnLtd is here:
https://www.unltd.org.uk/
Maaha is to be found on social media here:
https://www.linkedin.com/in/maaha-suleiman-738449132/
https://www.linkedin.com/company/right-here/
and here:
https://twitter.com/carematched1
And Joe's LinkedIn is here:
https://www.linkedin.com/in/josephedwardgreen/

This podcast is produced in conjunction with Prospection

Medical data on patients and their treatments forms highly complex data sets that need specialist software to decode and examine. Among the few organizations that can address the challenges of medical information is Prospection, an Aussie business that works with clinicians, pharmaceutical companies and researchers to decode the hidden patterns of cause, effect, and correlation that are hidden in the gigabytes of information that follow patients throughout their lives.

In addition to holding the key to better treatments, more effective drugs, and shorter clinical trials, medical data also represents some of the most sensitive information about individuals that's stored digitally. Anonymization and cybersecurity practices help protect a patient's identity, but the level of detail required for meaningful outcomes creates the need for a fine balance between data integrity and human privacy.

In this episode of the Tech Means Business podcast, we talk to Eric Chung and Peter Cronin, the co-founders of Prospection about these issues. Plus, we talk about how pharmaceutical companies benefit from longitudinal patient data – information that joins up a patient's interactions with different parts of healthcare over the course of their lives.

Peter is a clinician, while Eric is the IT specialist, and together they've formed a company that's at the cutting edge of what digital information can do to improve all our lives.

You can read more about Prospection here:
https://www.prospection.com/

Peter Cronin is here:
https://www.linkedin.com/in/peter-cronin-620a19b/

Co-Founder Eric Chung is here:
https://www.linkedin.com/in/eric-chung-13912926/

And Joe "Hurty-Knee" Green is here:
https://www.linkedin.com/in/josephedwardgreen/

This podcast is produced in conjunction with NGINX.

From its earliest incarnations as the first serious challenger to the Apache web server, NGINX has become the go-to platform for modern applications, used for app management, API mediation, proxying, load-balancing, security, and more.

This podcast is the audio-only version of the fireside chat, hosted by our very own Joe Green, that preceded the APAC-focused virtual conference, SPRINT 2.1, an extension of the global Sprint 2.0 held in August. Guests were Rob Whiteley, General Manager of NGINX, Burzin Engineer, Co-founder and Chief Reliability Officer of PhonePe, and Sumit Malhorta, Chief Information Officer of Times Internet.

We covered topics like hardware vs. software load balancing, the company's commitment to the FOSS core of NGINX, application deployment and the experiences guests had moving up for the paid tier, NGINX Plus. With today's technology landscape dominated increasingly by containers ("the new VMs" – Rob Whiteley), service meshes, Kubernetes and secure application delivery, NGINX already underpins many of the world's leading platforms.

Listen in to discover why and learn more about this important component in many of today's business technology platforms, from home testing labs up to global enterprises.

Read more about the NGINX Sprint 2.1 (virtual) here on Tech Wire Asia:
https://techwireasia.com/2021/11/nginx-reverse-proxy-plus-load-balancers-containers-apis-web-server-event-apac/

Watch the event on demand:
https://www.continuouslearningevents.com/en/event-registration

Rob Whiteley, General Manager of NGINX is here:
https://www.linkedin.com/in/rwhiteley/

You can find Burzin Engineer of PhonePe:
https://www.linkedin.com/in/burzinengineer/

Sumit Malhorta of Times Internet fame:
https://www.linkedin.com/in/buzzsumit/

And a reverse-proxied Joe Green lives here:
https://www.linkedin.com/in/josephedwardgreen/