What are your thoughts?

Tech Talk Africa – Episode 3: Technology and the African Customer Experience

Guest: Mr. Nyasha Mutsekwa, the Chief Executive Officer of  Africa’s leading Customer Experience (CX) platform - Ajua

In this episode of Tech Talk Africa, we explore the customer experience transformation across the continent. African consumers no longer accept "That's just how it is." The discussion highlights higher stakes for local businesses due to the relational nature of African consumers and why many "survival entrepreneurs" fail to deliver experience despite good products.

This discussion highlights Africa’s customer-centric future, addressing challenges like customer service, data dissemination, and bureaucracy. It examines the role of technology, including AI, in improving customer understanding and whether it genuinely serves customers or is just for show. Nyasha shares his vision for Ajua as an African solution to global problems, emphasizing that "African Intelligence" is what truly matters.

Whether you’re a business leader, CIO, or an everyday consumer, this episode shines a light on the high-stakes challenges—and opportunities—shaping Africa’s digital future. 

Tune in to Tech Talk Africa E03 and join the conversation that’s defining the future of business across the continent.

Credits
Host: 

• Stella Gichuhi

Producer: 

• James Njoroge

Executive Producers:

• Harry Hare
• Agutu Dan

What are your thoughts?

Tech Talk Africa – Episode 2: Who Owns The African Story?

Guest: Dr Joel Ongoto, Ag.Deputy Secretary General of Research and Resource Mobilization and Programme Director, Social and Human Sciences at KENYA NATIONAL COMMISSION FOR UNESCO (KNATCOM)

In this critical episode of Tech Talk Africa, host Stella Gichuhi dives into the powerful intersection of culture, communication, and information in the digital era.

Dr. Ongoto emphasizes that although African culture gains global prominence, its creators frequently miss out on advantages because digital platforms are dominated by external entities. He stresses the importance of African youth taking the reins in the technology sector and implementing policy measures to protect cultural heritage. 

This discussion is a powerful call to action for policymakers, business leaders, and everyday internet users to ensure Africa's digital future is defined by its own people.

Tune in to Tech Talk Africa E02 and join the conversation that’s defining the future of digital ownership across the continent.

Credits
Host: 

• Stella Gichuhi

Producer: 

• James Njoroge

Executive Producers:

• Harry Hare
• Agutu Dan

What are your thoughts?

Tech Talk Africa – Episode 1: Who Owns Our Internet?

Guest: Fiona Asonga, the Chief Executive Officer of a non-governmental, not-for-profit Technology Service Providers Association of Kenya (TESPOK)

In this debut episode of Tech Talk Africa, host Stella Gichuhi and guest Fiona dive deep into the unfolding AFRINIC situation and explore its ripple effects across businesses, research institutions, and society at large. 

From questions of governance and accountability to the broader issue of digital sovereignty, this discussion unpacks why the ownership and control of Africa’s internet infrastructure matters now more than ever.

Whether you’re a policymaker, business leader, or everyday internet user, this episode shines a light on the high-stakes challenges—and opportunities—shaping Africa’s digital future.

Tune in to Tech Talk Africa E01 and join the conversation that’s defining the future of connectivity across the continent.

Credits
Host: 

• Stella Gichuhi

Producer: 

• James Njoroge

Executive Producers:

• Harry Hare
• Agutu Dan