Tech Transformed

Customer experience, or CX, is the impression your customer has from all aspects of their journey, and the way you collect, store and analyse their data can be a big part of this. 

A particular problem is inaccessible and disorganised data - so what’s the best way to organise and segment this with CX issues in mind?

In this episode of the EM360 Podcast, Editor Matt Harris speaks to Daniel Bailey, VP EMEA of Amplitude, to discuss: 

• Customer data platform vs data management platform
• Getting the most out of inaccessible and disorganised data
• Insights-driven CDPs and what they solve

It’s safe to say we’re witnessing a digital transformation revolution. 

Not just an integration of tech into all areas of a business, true transformation comes from cultural change and continuously challenging the limits of your brand. 

And as the world becomes more and more digital, there’s no longer a question of if you transform, but when and how drastically your transformation is.

In this episode of the EM360 Podcast, Editor Matt Harris speaks to Alex Castro, Founder of ReM Score, to discuss: 

• The one thing that companies need to change
• Accelerating value creation
• Owning tech vs buying data

Cloud-native can mean a lot of different things. 

Coined by Netflix as they became the world’s largest on-demand consumer content provider, cloud-native can increase the velocity of an enterprise to boost the efficiency of automation and scalability. 

On this episode of the EM360 Podcast, Editor Matt Harris speaks to Mohamed Ahmed, VP of Developer Platform at Weaveworks, about:

• Security as code
• Cloud-native application delivery
• Trusted delivery and why it matters

It, of course, has the potential to become real and actionable information - but the transformation requires selective extraction, organisation and formatting. 

Businesses today are really beginning to recognise the value of raw data. With consumer data being one of the hottest commodities of the 21st century, the ability to make more informed decisions is driving the enterprise to make this unprocessed data work for them.

In this episode of the EM360 Podcast, Analyst John Santaferraro speaks to Nick Jewell, Senior Director of Product Marketing at Incorta, about:

• Hidden gem of modern analytics
• Acting with intelligence to improve outcomes
• The world of raw data

Networking technology giant Cisco has this year expanded its partnership with McLaren Racing, providing collaboration infrastructure to enhance the F1 team’s speed, scale and power across their stack. 

McLaren Racing was founded by New Zealand racing driver Bruce McLaren in 1963, and with more than 180 F1 Grand Prix wins under their belt, they are one of the most iconic motorsport brands in the world.

They now use Cisco’s solutions across their enterprise, upgrading their offices as well as their on-site race day deployments. 

EM360 visited the team’s headquarters in Surrey - the McLaren Technology Centre - to check out everything from VR headsets to real-time office space virtualisation. 

In this special episode of the EM360 Podcast, Editor Matt Harris spoke to Gary Blenkarn, Technology Solutions Architect at Cisco, about the future of work in the racing industry. 

The evolution of business communication in the last 10 years, even the last 5 years, has been enormous. 

Trends toward group chat apps and video calling have empowered companies to think bigger about their physical footprints, enabling enterprises to seamlessly work internationally. 

Meanwhile, centralised internal comms have forced standalone solutions like PBX, conferencing and call centres to be integrated into a unified platform. 

• Building the communication foundation
• Combining comms elements company-wide
• Why offer UCaaS and CCaaS together

Data discovery is a subset of business intelligence (BI), referring to the collecting and consolidating of data from multiple databases into a single source. 

This makes it much easier to investigate and detect patterns, as well as apply real-time data controls to ensure safe storage and analysis.

In this third episode of the three-part EM360 Podcast, Analyst Christina Stathopoulos is joined by Richard Heyns, Founder and CEO of Brytlyt, to discuss:

• Scaling analytics speed
• How to optimise the processing of geospatial data
• The next generation of BI

Least privilege is the philosophy which restricts access rights for users purely to the essentials. 

Providing employees with the minimal level of privilege needed to do their job has its downsides; but goes a long way to reduce the attack firms of tech firms across the world.

In this episode of the EM360 Podcast, Editor Matt Harris speaks to Stephen Cobbe, CEO of Opal, to explore:

• Least privilege and its importance
• The shifting of business leader mindset
• Access management and how it’s evolved

Location Intelligence (LI) is how we use data to answer spacial questions. It goes beyond visualising data on a map - in fact, the analysis of location data has become integral to our daily lives.

From 5G network deployments and geomarketing to Dominos Pizza understanding where you are and what you’re likely to order as soon as they pick up the phone, it’s clear that every sector is adopting LI to strengthen their processes.

In this episode of the EM360 Podcast, Ciaran Kirk, Operations Director at IMGS joins Analyst John Santaferraro to discuss Location Intelligence aspects such as:

Newest trends in data integration

Streaming data challenges

Modern data pipelines and what they give enterprises

Low-code development platforms have been around for over a decade, and provide an environment in which app software can be created through user interfaces and configuration. 

With these allowing for IT teams to build apps with modern interfaces, integrations and workflows at record time, it’s no wonder this corner of DevOps is taking the tech world by storm. 

In this episode of the EM360 Podcast, Editor Matt Harris speaks to James Bent, VP of Solutions Engineering at Virtuoso, to explore:

• Trends in the testing industry
• The SaaS DevOps challenge
• How QA leaders can work better with developers