Tech Transformed

In this EM360 Podcast, we delve into the use cases and benefits of CX and scalable unified-communications-as-a-service (UCaaS) in the modern contact centre with Chris Selby-Rickards, UK Marketing Director at NFON, and Steve McSherry, Commercial Director at Daktela UK

CEO of Evervault, Shane Curran, shares his thoughts on plaintext data and why it is the 'real enemy' when it comes to ransomware attacks.

Edge computing places information processing closer to the consumer, allowing for lower latency and higher reliability to transfer faster and more secure data. 

Growing in popularity, edge is often talked about with decentralisation, an important and unique advantage to a company's digital strategy. It sounds simple; but the best place to run business logic doesn't always mean the cheapest or most secure.

Edge computing's increasing usage has lead some to refer to it as 'the new mainframe'

In this podcast Max Kurton, Head of Content at EM360 talks to Melissa Dore, VP of Partnerships and Alliances at Ori Industries. Throughout this podcast, Melissa and Max explore:

• The basics of edge computing and the current state of the industry
• How it relates to cloud and fog computing when it comes to decentralisation
• Where the future of edge is heading and how it's fundamentally changing how we interact with infrastructure

Episode 4 of The Bridge - a Cisco and Exertis production.

Episode 3 of The Bridge - a Cisco and Exertis production.

Episode 2 of The Bridge - a Cisco and Exertis production.

Episode 1 of The Bridge - a Cisco and Exertis production.

The data-driven revolution has enabled brands to achieve true customer centricity — but only if they have the right data analysis and experience orchestration capabilities. 

Whether creating a single customer view, generating predictive insights, or orchestrating seamless omnichannel experiences, organisations must work to make sure their customer data is accurate, accessible, and actionable.

Hosting this episode of the EM360 Podcast is Susan Walsh, Founder, and MD of The Classification Guru. Joining her is the Head of Martech Strategy at ActionIQ, James Meyers, who will be sharing his insight on the data-driven revolution and its growing impact on the customer journey and customer experience (CX) as a whole.

With an ever-growing number of competitors entering the market, it's vital for businesses to grow and retain their customer relationships by ensuring they have a polished, data-driven CX strategy. Tune in to learn about:

• Why siloed data continues to be one of the biggest pain points, for organisations looking to create seamless CX
• The types of valuable insights marketers can obtain if their company's data is de-siloed
• Use cases of customer data platforms and how they're helping to power CX strategies today
• Decisions organisations face when choosing between building a CPD in-house or licensing from a vendor

Antivirus software, and indeed all security systems for businesses, have existed since around 1971 to address some of the potentially devastating effects unwanted adversaries could cause to our systems. The current threat landscape has hugely shifted over the last few years with the increase of hybrid work.

According to the BCC, more than half of all organisations recognise that exposure to attacks has increased since their employees have started to work from home instead of from the office. This has led to new demands for antivirus providers and security systems for businesses. They now have to match new expectations, and these expectations are fully justified - hybrid does create serious security challenges. 

In this podcast, Peter Stelzhammer, Co-Founder of AV-Comparatives, runs us through:

• How security systems for businesses are entering paranoia mode 
• How the current threat landscape is influencing business attitudes
• The effectiveness of antivirus tests.

When looking into Unified Communication and Collaboration tools, there are many factors to take into account that, if not navigated around carefully, can slow down implementation. Your end-users need to be well trained, and they need to be versatile enough to adapt to any changes in the software.

We saw enough problems with employees saying, "I can't hear you, is your microphone on?" 10 times a week in the last year, but when collaboration tools end up dealing with more complicated and sensitive tasks than simple work meetings, training can be the difference between a company's success and its failure.

In this podcast, Max Kurton from EM360 talks to Pascal Moindrot, Chief Operating Officer and Co-Founder at Kurmi Software. Throughout this podcast, Pascal will run us through:

• The challenges with end-user adoption
• How Unified Communication and Collaboration tools can streamline deployment
• The day to day management of enterprise comms processes