It's now widely accepted that customer experience (CX) knowledge now has a direct impact on a company's success, and if you don't know how to leverage that knowledge to make informed decisions, your company might not be reaching its full capabilities. The problem with focusing on CX is that it occasionally comes at the expense of organisations' security and it is also difficult to navigate around the separate global regulatory requirements. Whether you're navigating around GDPR or PIPA, improving a customer experience comes with the same difficulties. 

Our guest today is Phillip Dunkelberger, CEO of Nok Nok Labs. Phillip knows exactly how focusing on CX can improve your organisation and, this time, we seized the opportunity to ask him some of the most important questions on this hot topic. 

Over the last decade, the development of cybersecurity has accelerated faster than ever before. The initial deployment of endpoint detection and response (EDR) was quickly replaced with extended detection and response (XDR), and it seems that this adoption of AI is transforming cybersecurity. To find out more about how AI is transforming cybersecurity, we spoke to Sohrob Kazerounian.

Sohrob is the AI Research Lead at Vectra. Vectra's AI driven platform is proving useful to many companies that are looking to advance their cybersecurity capabilities. 

Providing appropriate representation of women in the workforce remains a challenge for many businesses due to their complicated history with patriarchy. While many women are told that if they work hard enough, they will be able to fight sexism, this fight can only be achieved if all companies take representation seriously and provide an infrastructure that empowers women.

In this podcast, we spoke to Rachel Roumeliotis, Laura Baldwin and Marie Manrique, all of whom are distinguished experts that are leading O'Reilly Media to success. 

By making the communication, processing, and consumption of events part of the foundations of your application, you are incorporating what we refer to as event-driven architecture. Event-driven architecture is a fantastic new approach to application design as it fosters versatility by facilitating greater responsiveness. 

In this EM360 podcast, we speak to Jamil Ahmed. Jamil is an engineer at Solace who understands the ins and outs of event-driven architecture.

The majority of employees within your organisation likely aren't thinking about cybersecurity as their first priority. They each have their own individual roles, and taking on the responsibility of manoeuvering means taking on additional work when your time is already stretched. It's for this that the majority of businesses are looking at cybersecurity wrong; instead of it being viewed holistically, it is currently being seen as an add-on.

In this episode of Ask the Expert, we talk to Kody Kinzie about how businesses are currently looking at cybersecurity wrong and how they can improve their approach in the upcoming years. Kody is a security researcher at Varonis and also the host of educational YouTube channels Hak5 and Null Byte.

Staying agile in the fast paced world of enterprise technology is only possible if you are implementing the most agile technology. Enterprise Resource Planning software, or ERP, has become one of the key components of all enterprises in recent years. Despite its popularity, installing ERP comes with its challenges; most notably, employees are concerned about the implications of additional technical problems when installing ERP. 

Joining us on this episode of Ask the Expert is CEO at Epicor Steve Murphy, who is here to tell us about the huge return on investment you will see when installing ERP software.

They say that data is the new oil, but being able to manage large quantities of data remains a challenge for many organisations in 2021. Anmut, a company that specialises in helping companies leverage the power of data, recently showed that only 34% of businesses currently manage data assets with the same discipline of other assets. The fact is that data is a tangible asset, but treating it as intangible only serves to restrict your business. 

Joining us in this podcast is Herman Heyns, CEO of Anmut, who will talk about Anmut's key findings concerning data management, the implications, and the solutions for businesses. 

As cybersecurity technologies become stronger, so do the adversaries. Over the last decade, we have seen the rise of ransomware, petya and, most recently, typosquatting. Despite our best efforts to be meticulous when reading URLs, there is always a margin of error that could compromise the security and economy of your business. 

Joining us to tell us more is Jeremy Hendy; CEO at Skurio. In this podcast, he details the risks that typosquatting poses and the key to protecting your data. 

As talks of the impact of business decisions on climate change become more prevalent, enterprise sustainability is beginning to rise closer and closer to the top of business leaders' list of priorities. Organisations are moving towards being more environmentally conscious, especially when it comes to lowering their carbon footprint, and big data is lending a hand.

Joining us to tell us more is David Falconi, Founder at Kooling. In this podcast, he explains how big data can be used to achieve accurate carbon emissions measurement, before sharing some tips on what businesses can do to cut carbon emissions. Tune in to find out more!

Data-driven culture has long been a hot topic in the enterprise, but many organisations are only now catching on to the trend and its ever-growing list of advantages.  

Joining us to tell us more is Finn Wheatley, Director of Data Science at Whitehat Analytics. In this podcast, he gives us an overview of what it means to be data-driven, before sharing the multiple business benefits of the approach and the key steps to effectively embracing it. Tune in to find out more!