Tech Transformed

Businesses are increasingly utilising channels such as LinkedIn and WhatsApp to enhance customer interactivity and stay connected with team members. However, the current network security infrastructure was established before their creation. As a result, third-party apps have introduced security risks that the current structure cannot account for. Thus, businesses must take extra care to ensure their channels are secure.

Otavio Freire, President, CTO, and Co-Founder at SafeGuard Cyber, joins us on this podcast to discuss the matter. Firstly, Otavio details the shortfalls of the current infrastructure and how this impacts companies’ social and digital channels. Of course, these channels do have their in-app security and privacy settings, but Otavio outlines why these are not enough to rely on. He then goes on to explain the threats associated with social media channels. In light of these obstacles, Otavio shares his thoughts on how companies can get around the risks and make the most out of their social and digital channels. For information regarding your data privacy, visit acast.com/privacy

This week’s Ask the Expert is with Marc Vanmaele, CEO of TrustBuilder. TrustBuilder provides state-of-the-art identity and access management solutions with an agile approach. With a wealth of knowledge in security solutions, Marc also specialises in business development, internet marketing, and identity and access management.

In today’s episode, Marc outlines the current state of cybersecurity and the threats he predicts will surface. He also elaborates on the challenges he has encountered during his career in the industry. In light of these challenges, Marc then expands on the safety of today’s companies. Finally, Marc shares his thoughts on how he thinks cybersecurity will evolve over the next five years. For information regarding your data privacy, visit acast.com/privacy

This week’s Ask the Expert is with David Liu, who is Founder and CEO at Deltapath. Deltapath is a leading unified communications technology company driving business collaboration. In his role, David oversees the company’s vision, strategy, and growth. As well as this, David is responsible for spearheading their technical strategy. What’s more, David led the development of the company’s SIP-based telephone system.

In this podcast, David lends his expertise to outline trends in the workforce. Specifically, he explores the different generations, their skill sets, and their different needs. Further to this, David delves into the specifics of attracting and retaining millennials. Finally, David discusses whether saving time actually means saving money. For information regarding your data privacy, visit acast.com/privacy

Experience lifecycle management (ELM) is a concept that organisations can hone in on to better reach consumers and business customers. It also provides P&L owners a way to orchestrate and streamline experiential moments across internal and external customers. By taking a multi-domain approach and bringing those together, everyone involved can enjoy a better experience. Most importantly, the end customer will be served in a more effective manner.

In this podcast, Rick Chavie, CEO at EnterWorks, walks us through the benefits of ELM. As well as this, Rick outlines the ways that multi-domain experience management (MxM) can transform the customer experience. He also advises on how to measure return on MxM investment and why now is the perfect time for experience lifecycle management. Finally, he demonstrates the importance of staying up to date in a B2B environment. For information regarding your data privacy, visit acast.com/privacy

The advent of DevOps was hailed as a means to have all aspects of application deployment handled by one single team. Quicker updating of applications and better accountability of developers were among the many advantages of DevOps. However, over time, concerns surrounding security have begun to arise. Many feel that security should be more of a priority for DevOps teams.

In this podcast, freelance IT industry analyst Bob Tarzey speaks with Kelly Shortridge, VP of Product Strategy at Capsule8. Kelly outlines the DevOps process and how it affects IT security. As well as this, she advises on the tools that DevOps teams can benefit from. She also demonstrates how the ‘DevSecOps’ approach can help organisations meet compliance obligations. Finally, Kelly delves into Linux deployment and filling the gaps it comes with. For information regarding your data privacy, visit acast.com/privacy

The cybersecurity industry has significantly evolved over the last few decades. The fact that there is simply more of everything is a huge contributor to this. This includes more technologies, more people, more data sets, and so on. However, the threat landscape has also changed and become more complex. This has ultimately led to cybersecurity having to be at the forefront of enterprise risk agendas.

In this podcast, Dr Andrew Aken speaks with Nik Whitfield, CEO and Founder at Panaseer. Nik lends his expertise on establishing a cyber infrastructure. As well as this, Nik delves into the challenges that often confront organisations when trying to gain visibility into their cybersecurity controls and metrics. Finally, he discusses the pressing issue that is the cybersecurity skills gap. For information regarding your data privacy, visit acast.com/privacy

In this podcast, Daniel Shaw Dennis at Yellowfin walks us through the advantages of automation in analytics. Firstly, he outlines current challenges in identifying data issues and why these occur. Daniel also demonstrates the benefits of a more personalised approach to data, before demonstrating how it is financially advantageous.

Automation is reshaping the way organisations approach analytics. Until now, senior managers have had to make peace with not knowing what they can’t see. Further to this, getting to the bottom of an issue that does present itself is a challenging task. However, since the induction of AI and automation in the arena, companies are exploring its capabilities and how it could protect them against the unknown. For information regarding your data privacy, visit acast.com/privacy

We recently attended Big Data Analytics (BDA) 2019, hosted by Whitehall Media, which brought together people in the data field to define the current climate and explore innovations for enterprise organisations. Attendees of the cross-industry conference included CEOs, key decision-makers, analysts, senior IT professionals, and more. Between the various seminars and networking opportunities, we spoke with a number of industry experts about why big data is better data. For information regarding your data privacy, visit acast.com/privacy

In this podcast, Jon Arnold of J Arnold and Associates speaks to Stephen Bell, Director of Product Marketing at Talkdesk. They discuss firstly an overview of the prevalence of premises-based contact centers. They then break down the interest in cloud and its main variations. Finally, how CCaaS can incorporate complementary pieces such as CRM or WFO.

With the majority of contact centers still being premises-based, there is now a serious shift in attitude towards the cloud. Organisations have to ascertain the full benefits of full cloud migration within their business. With on-premises remaining as the only option for a long time, this has almost become a legacy issue which companies need to address. More companies need to look towards the future of how a cloud-based model can bring value to their contact centers. For information regarding your data privacy, visit acast.com/privacy

In this podcast, Industry Analyst at 451 research, Eric Ogren speaks to Nicole Eagan, CEO of Darktrace and JR Tietsort, Visionary Security Executive at CoreScientifc. They speak about the impact AI is having across all aspects of cybersecurity.

Cybersecurity is changing rapidly due to advanced AI. These changes mean security officers have to adapt and utilise AI effectively to combat numerous growing threats. A different approach is necessary to detect threats that signature technologies may have missed. Advanced end-to-end AI, allows security officers to transform their strategies from the classic reactionary cycles. For information regarding your data privacy, visit acast.com/privacy