In this unique episode, Tech UNMUTED flips the script, as co-host Terry Corder interviews long-time host Santi Cuellar. Join us as Santi shares his journey from learning the BASIC Computer language on his Commodore 64 to his transformative role at Fusion Connect. Santi opens up about overcoming personal challenges, like surviving multiple strokes, and finding purpose in advocating for individuals facing similar struggles. He also sheds light on Fusion Connect’s commitment to innovation and community, revealing the company’s role as a standout leader in managed communications. Along the way, Santi and Terry explore emerging trends like generative AI and autonomous technologies, and why Fusion Connect’s adaptive strategies continue to attract customers and keep their employees motivated.

Visit the Fusion Connect website, YouTube, or LinkedIn for more episodes and the latest on how to power your Microsoft 365 investment. Thanks for listening!

In this episode of Tech UNMUTED, we explore how businesses in regulated industries like healthcare, finance, and legal services can use Microsoft Teams to help meet some of their compliance needs. From HIPAA and GDPR to FINRA regulations, we’ll discuss how Microsoft Teams’ encrypted communications and audit trails help organizations stay compliant. Plus, we dive into Fusion Connect’s Compliance Call Recording and DNC TCPA & 10DLC SMS solutions, which offer additional layers of security and risk management. Learn how these tools together can enhance operational continuity and protect your business from regulatory penalties.

If you’d like to learn more about how Fusion Connect can help you navigate compliance challenges, visit fusionconnect.com 

We have a great Blog post DNC TCPA recently posted at https://www.fusionconnect.com/blog/new-integrated-dnc-and-tcpa-compliance-solution-for-voice

And we have a blog post on 10DLC here: https://www.fusionconnect.com/blog/sms-and-mms-for-microsoft-teams

Visit the Fusion Connect website, YouTube, or LinkedIn for more episodes and the latest on how to power your Microsoft 365 investment. Thanks for listening!

Why Your Business Needs to Replace Copper Phone Lines with Modern Voice Solutions Today

In this episode of Tech UNMUTED, host Santi Cuellar explores the critical shift from traditional copper phone lines (POTS) to modern, cloud-based voice solutions. With the deregulation of aging copper networks, businesses face the urgent need to upgrade their communication systems. Santi breaks down why POTS is phasing out, the benefits of switching to VoIP and cloud technologies, and how Fusion Connect’s POTS replacement solutions ensure a smooth, future-proof transition.

Blog: https://www.fusionconnect.com/blog/pots-line-replacement-its-time

Visit the Fusion Connect website, YouTube, or LinkedIn for more episodes and the latest on how to power your Microsoft 365 investment. Thanks for listening!

From Orders to Operations: Technology’s Role in Modern Restaurants

In this episode of Tech UNMUTED, Santi Cuellar and Terry Corder dive into the complexities of communication in multi-location restaurants. With special guest Jeremy Julian, Chief Revenue Officer of CBS NorthStar and host of Restaurant Technology Guys, they explore the challenges of managing connectivity, streamlining business operations, and ensuring a seamless customer experience. Discover how technology has reshaped the restaurant landscape and learn practical strategies for staying ahead in a rapidly evolving industry. 

Visit the Fusion Connect website, YouTube, or LinkedIn for more episodes and the latest on how to power your Microsoft 365 investment. Thanks for listening!

Exploring Diversity, Inclusion, and the Impact of Women in Tech

In this special episode of Tech UNMUTED, Santi and Terry welcome Microsoft’s Karuana Gatimu, a dynamic leader in the tech space. Joined by Fusion Connect’s own Staci and Samantha, they dive into the challenges and triumphs of women in IT, discuss the importance of diversity and inclusion, and share strategies to foster an inclusive workspace. Tune in for an inspiring conversation that celebrates the power of community, allyship, and passion in the world of technology. 

Visit the Fusion Connect website, YouTube, or LinkedIn for more episodes and the latest on how to power your Microsoft 365 investment. Thanks for listening!

Optimizing Network, Audio, and Video Performance for Seamless Microsoft Teams Meetings

In this episode of Tech UNMUTED, we break down how to monitor and optimize your Microsoft Teams call quality. Whether you’re dealing with poor network notifications or unclear audio, understanding the key metrics—network performance, audio bitrate, and video resolution—is crucial. Tune in to learn how to interpret the Call Health feature, troubleshoot issues, and ensure smoother, clearer Teams calls every time. Stay connected, stay curious! 

Visit the Fusion Connect website, YouTube, or LinkedIn for more episodes and the latest on how to power your Microsoft 365 investment. Thanks for listening!

How Copilot is Revolutionizing Team Collaboration and Communication

In this episode of Tech UNMUTED, hosts Santi and Terry explore the game-changing integration of Copilot within Microsoft Teams. Learn how Copilot enhances productivity by summarizing meetings, generating actionable insights, and supporting seamless collaboration. From saving time with complex Excel formulas to catching up on missed conversations in Teams, discover how Copilot is transforming the way businesses communicate and operate. Tune in to stay ahead of the tech curve! 

Visit the Fusion Connect website, YouTube, or LinkedIn for more episodes and the latest on how to power your Microsoft 365 investment. Thanks for listening!

Insights from the Channel with Mark McGuire

Join us live from a boat in Ft. Lauderdale as we dive into a dynamic discussion with Mark McGuire, South Florida Channel Director for Avant, a leader in the next-generation technology space. With a rich background in direct sales and sales leadership across telecom and managed service providers, Mark brings a wealth of experience and insights into the evolving world of technology solutions. 

In this episode, Mark shares the story of Avant's mission to empower Trusted Advisors and enterprise clients through their robust platform, Pathfinder, and their relentless focus on CX, Security, and Cloud. We explore the unique aspects that make Avant stand out – from their dedicated team and innovative platform to their comprehensive analytics and reporting capabilities. 

Visit the Fusion Connect website, YouTube, or LinkedIn for more episodes and the latest on how to power your Microsoft 365 investment. Thanks for listening!

How Fusion Connect Keeps Your Business and Customers Seamlessly Connected

In this episode of Tech UNMUTED, hosts Santi Cuellar and Terry Corder dive into the critical importance of business continuity in today’s digital age. They explore the often-overlooked challenges of traditional failover solutions and how Fusion Connect’s unique approach ensures seamless connectivity across all platforms, including Teams, Webex, and more. From maintaining corporate identity to providing robust telephony infrastructure, learn how Fusion Connect is redefining business continuity to keep your company and customers connected, no matter what. 

Visit the Fusion Connect website, YouTube, or LinkedIn for more episodes and the latest on how to power your Microsoft 365 investment. Thanks for listening!

Insights from a Fusion Connect Expert

In this episode of Tech UNMUTED, host Terry Corder sits down with Mary Claire Davies, a top Microsoft licensing specialist at Fusion Connect. With five years of experience in the ever-evolving Microsoft ecosystem, Mary Claire shares her expertise on the intricacies of Microsoft licensing. From understanding CSP and EA to optimizing your licenses and avoiding common pitfalls, this episode is packed with valuable insights for businesses navigating their Microsoft licensing journey. 

Visit the Fusion Connect website, YouTube, or LinkedIn for more episodes and the latest on how to power your Microsoft 365 investment. Thanks for listening!